My preference for BM knives was already well established 10+ years before I knew about BFC and once a member here remained my preferred brand before there was a BM sub forum.
I was very pleased to say the least to see a BM sub forum finally here on BFC and truly looked forward to their participation on the forums. Also, the opportunity to talk, discuss and interact with other BM fan's about the knives we like so much.
I own many different brands of knives beside BM that I like very much, and some I regard very highly but "overall" BM remains my favorite.
Regrettably, I have to say I am personally extremely disappointed in this sub forum at the moment because of it's complete lack of participation by the current moderation / company rep or rep's.
I have watched repeatedly as fair and legitimate questions have been asked directly of the moderator or BM rep that simply go unanswered or ignored. I myself have asked several direct questions that just go unanswered, Including e-mail and PM.
I understand that the mod / rep can't be expected to know or answer everything and there are probably thing's that they legitimately can't discuss or above their authority to disclose, but at a minimum a reply explaining as much would be appreciated.
Currently the issue of pricing has been raised and to date, a week later and some 12 pages in, still no response from BM on the subject. It took a member here to call BM himself to ask directly and he was able to post a response form the company that a statement would be forth coming in the future.
How hard would it have been for the BM rep to say as much and do the same?
I think most would understand that a rep might not be able to jump the gun and elaborate on an issue but at least keep us informed to the extent you can.
As a BM fan, proponent of BM products and a customer I find this total lack of response somewhat of an affront to my loyalties and very disappointing.
The fans and customers here deserve some engagement of our questions or concerns. Although small we are the base of hardcore fans / enthusiasts and the ones who would be effected the most by this increase as we are the one's who buy multiple knives a year for our collections and use. I find this behavior of ignoring us especially surprising coming from a company that other wise does the best in the industry in the area of customer service and satisfaction.
I just have to ask, Benchmade, what's going on?