Benchmade repair service

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ryosuke

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Jun 27, 2006
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I sent my folder to Benchmade for repair more than two month ago and still not received it yet. Is this normal? or do you think I should ask BM?
 
That seems a bit excessive I recently sent in a BM 156 CSK myself, although I forgot to add a return address and shot them an e-mail, but no response. You could try contacting them, in Japan though you may have customs problems or something.
 
Two months is kind of excessive, I'd at least shoot them an email and see what's going on.

They're really good about answering customer service emails.
 
I don't think 2 months is bad considering you are in Japan.

I would have contacted them before asking everyone here.
 
I just got a BM 707 D2 Sequel and it's dull as a butterknife as well as having a very small nick in the belly. I was going to send it back to BM for resharpening. Does that usually take less time than repair or am I looking at a month or so too?
 
Noah you really should return it to where you bought it as DOA or send it to benchmade for replacement not sharpening, that is unacceptable.
 
Benchmade answered me very quickly. Yes they had my holder and it will be shipped out this weeek. I should have been more patient.
 
ryosuke, not really impatient, 2 months is long time, I would personally have expected it to get stuck in customs for 2 months rather than the repair//replacement issue. Hopefully customs doesn't hit too hard (they have customs in Japan right?)
 
moving-van.jpg
 
Noah L said:
I just got a BM 707 D2 Sequel and it's dull as a butterknife as well as having a very small nick in the belly. I was going to send it back to BM for resharpening. Does that usually take less time than repair or am I looking at a month or so too?
Click to expand...

I would defiantly return that to where you bought it at. If they won't take it back, raise hell. If they still won't take it back, I would call BM. They will defiantly take care of it. I doubt they will send you a knew one, but depending on how bad the chip is they may replace the blade. I would say you’re looking at a month. Unless you call them and they rush it because that really should not have happened.
 
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