Benchmade Warranty Now Takes Longer

[microtech85]

I have a knife in for service and benchmade has just increased their turnaround time from 10-12 days to 2-3 weeks as posted on their website. I am curious what the reason is. I think of a a few off the top of my head: 1. Maybe they are selling a lot more knives and therefore a larger amount are coming in for service. 2. Maybe their omega springs are not as reliable as they used to be, or maybe a greater number people buying them are simply flicking them more and causing the springs to break more often.. 3. it could just be a temporary thing, like seasonal increase in warranty service or sales. 4. maybe if they are selling more knives, they are having to use up some of the time of the warranty service people for production?

Edited to add that: benchmade gave me a reason for the delay. They said the delay was due to hunting season. I should have added that into original post but it had slipped my mind. When brought up in a later post, i responded with their response. I had received this response from benchmade a couple of weeks ago and before i made this thread.

PS: benchmade's customer service and warranty service have always been impeccable for me personally. So please, nobody take this as a criticism of benchmade because it is not. My two favorite knives are benchmades and i want benchmade to be in business as long as possible. And that is why when there may be an issue, i like to bring it to benchmade's attention and to the community. and i did bring it to benchmade's attention the second time an axis lock broke on me in two years. and to the forum. We invest in benchmade by buying their knives and we would all like them to be around in the future. When we bring these matters up, then we can assure as many people are informed as possible in the hopes of reducing any dissatisfaction with their products. This post was meant to inform the community of a change to their turn around times so no one would be upset or surprised if it took longer than usual. I proceeded to add in some reasons i thought could contribute to the change. I believe they are logical and i had hoped to have a discussion on those reasons but the thread went a different direction, which is fine.

 

[marcinek]

Did you ask them?

 

[Scott321]

I thought 10-12 days meant business days anyway. That would make it about 2-3 weeks. That's about how long it took for the two knives I sent back for warranty work and blade replacement.

 

[jc57]

Why not ask them directly (http://www.benchmade.com/index.php/contacts/) rather than speculate here? For that matter, they have a subforum right here: https://www.bladeforums.com/forums/benchmade-knife-company.893/

 

[palonej]

I have never waited more than 2 weeks.

 

[theobetts]

They probably got tired of people pestering them at the 10-12 day mark so they changed the wording on the website. When I have needed Benchmade service I just sent the knife in and it shows back up when they are done with it.

 

[microtech85]

theobetts, that is a possibility, but i don't think so. The first time i sent in my benchmade, it went round trip in 9 days. When i got mine back 2 weeks ago, it had taken 27 days round trip. So, it is legitimately taking longer. I just sent in a knife to have a new blade put on and i asked why it took so long for the one i got back two weeks ago. The person said they were busier on warranty because of hunting season.

 

[microtech85]

jc57, you assume i speculate. I was given a reason. I am not here to speculate so you can drop that line. I posted this thread to let people know benchmade has changed their turn around time. I already got my answer from them. My first knife took 9 days round trip last year, this time it took 27 days. They told me hunting season. The first time i sent one in last year was at the same time of the year and it did not take nearly a month. So i personally am skeptical of the hunting season remark, and that is why i post what i consider could be some reasons. The idea is to exchange information, so if you have nothing to contribute to this thread, you would do me a favor by simply moving on.

 

[mattmanyam]

jc57, you assume i speculate. I was given a reason. I am not here to speculate so you can drop that line. I posted this thread to let people know benchmade has changed their turn around time. I already got my answer from them. My first knife took 9 days round trip last year, this time it took 27 days. They told me hunting season. The first time i sent one in last year was at the same time of the year and it did not take nearly a month. So i personally am skeptical of the hunting season remark, and that is why i post what i consider could be some reasons. The idea is to exchange information, so if you have nothing to contribute to this thread, you would do me a favor by simply moving on.

Your entire first post is the epitome of speculation...

 

[danbot]

I have a knife in for service and benchmade has just increased their turnaround time from 10-12 days to 2-3 weeks as posted on their website. I am curious what the reason is. I think of a a few off the top of my head: 1. Maybe they are selling a lot more knives and therefore a larger amount are coming in for service. 2. Maybe their omega springs are not as reliable as they used to be, or maybe a greater number people buying them are simply flicking them more and causing the springs to break more often.. 3. it could just be a temporary thing, like seasonal increase in warranty service or sales. 4. maybe if they are selling more knives, they are having to use up some of the time of the warranty service people for production?

^^Is this not speculation?

jc57, you assume i speculate. I was given a reason. I am not here to speculate so you can drop that line. I posted this thread to let people know benchmade has changed their turn around time. I already got my answer from them. My first knife took 9 days round trip last year, this time it took 27 days. They told me hunting season. The first time i sent one in last year was at the same time of the year and it did not take nearly a month. So i personally am skeptical of the hunting season remark, and that is why i post what i consider could be some reasons. The idea is to exchange information, so if you have nothing to contribute to this thread, you would do me a favor by simply moving on.

 

[microtech85]

yes, my reasons for what i believe are reasons are most definately speculation. but as for the answer benchmade gave to me, that is not speculation, and that is what i am referring to. Thank you though, because, i get how that first post came off. I am a loyal customer of benchmade. I wouldn't come on here and speculate reasons if i did not first have an answer from them.

 

[McFeeli]

Either way it's better than Microtech's!

Really though, it's not a whole lot longer than their old time anyway. 14 days is two weeks, adding a whole 7 more days on to it isn't too bad. Plus it's free! Free!

 

[microtech85]

^^Is this not speculation?

Thank you danbot, yes that is speculation. I was trying to explain that i was not speculating on the reason benchmade had given. I was speculating on my personal thoughts though because i am skeptical of their answer. The way i structured my wording in my response was incorrect. I rushed that one out but i am leaving it up so people can see my mistake. But to reiterate, my personal thoughts were my speculation. The reason i was given by benchmade was not and it is to that i was referring. My main thought and one i consider most likely is that their extended service times is because of an increase in sales due to new very popular models like the 940-2, the g10 grips, and the bugout. I considered though that they may have had a problem with some batches of omega springs and i do not believe that is outside the realm of possibility considering the precision needed for such a part.

 

[marcinek]

danbot beat me to it.

 

[marcinek]

Thank you danbot, yes that is speculation. I was trying to explain that i was not speculating on the reason benchmade had given. I was speculating on my personal thoughts though because i am skeptical of their answer.

Why would they lie about it?

 

[microtech85]

boy, this is turning into whirlwind. McFeeli, i have no idea what microtech has to do with this? If you are referring to my screen name, that has nothing to do with the knife brand, i created that screen name before i was aware of the brand microtech.

 

[danbot]

Thank you danbot, yes that is speculation. I was trying to explain that i was not speculating on the reason benchmade had given. I was speculating on my personal thoughts though because i am skeptical of their answer. The way i structured my wording in my response was incorrect. I rushed that one out but i am leaving it up so people can see my mistake. But to reiterate, my personal thoughts were my speculation. The reason i was given by benchmade was not and it is to that i was referring. My main thought and one i consider most likely is that their extended service times is because of an increase in sales due to new very popular models like the 940-2, the g10 grips, and the bugout. I considered though that they may have had a problem with some batches of omega springs and i do not believe that is outside the realm of possibility considering the precision needed for such a part.

No worries! I was just a little confused with the defensiveness of your reply to jc57.
But no matter the reason, it is nice of them to let customers know of the change!

 

[McFeeli]

boy, this is turning into whirlwind. McFeeli, i have no idea what microtech has to do with this? If you are referring to my screen name, that has nothing to do with the knife brand, i created that screen name before i was aware of the brand microtech.

Nope I was talking about how Microtech takes months, literal months to service a knife. By comparison three weeks ain't so bad, eh?

 

[microtech85]

macinek, your response is about identical in content to a previous one. if you read the posts, i have already gone over the reasons for my response and the mistake i made in wording. So, lets not rehash an issue that has already been corrected. Everything i posted in my original post about benchmade was accurate and factual and so was post #8. You take issue with my personal speculations. That is fine. But, i will sum this up: benchmade has changed service time to 2-3 weeks. it used to be 10-12 days. That is not a criticism of benchmade. It is just me informing the community of the change because you can now expect longer turn around times. I do not consider 2-3 weeks a bad thing at all. I did however consider 10-12 days to be impressive. I consider the new times good. Benchmade told me on the phone that the delay in receiving the knife was due to hunting season. However, they have since posted new times on their website. I was skeptical of the reason, so i posted some of my personal speculations of what i think the reasons could be. I am giving benchmade benefit of doubt, while still being fair. I think my speculations are logical, and i would not mind having a debate on those reasons. As for my mis-wording about speculation, i will not comment on that anymore. In regard to my response to jc57, i became annoyed because it is the second post he has made in a thread i started for which i believe contributed nothing to the conversation and i do not see the point to such posts; we are already aware of the benchmade section. Thank you marcinek for bringing this to my attention.

 

[craytab]

I was given a reason.... I already got my answer from them.

That would have been great information to share in your OP.

I am not here to speculate so you can drop that line....The idea is to exchange information, so if you have nothing to contribute to this thread, you would do me a favor by simply moving on.

With your OP you did the opposite of exchange information. In fact you with held the answer to your question given to you by Benchmade and rather speculated on the the true reason. I think they might know their business a bit better than you. Remember, they have in recent years greatly expanded in their hunting line. Hell, I even have buddies who only ask me to sharpen knives for them around when deer season starts (Bow and rifle). Guess what they use those knives for...

If anything, I think it could be as simple us under promise and over deliver. No need for wild speculation especially when you are given an answer from the horse's mouth.