Benchmade Warranty Now Takes Longer

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microtech85 said:
macinek, your response is about identical in content to a previous one. ... Thank you marcinek for bringing this to my attention.
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And I edited my post when I saw danbot's....just as you edited yours to include the fact that BM had given you a perfectly believable reason for their increased turn times at the outset.

You are, of course, welcome to doubt the reason they gave....but it seems a reasonable enough reason. It wasn't like they blamed aliens or sunspots or a death in the family or something like that.
 
microtech85 said:
I think of a a few off the top of my head
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That is, by definition, speculation.

microtech85 said:
I am not here to speculate so you can drop that line
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Not a line. It was the primary thrust of the original post, before it was edited.

microtech85 said:
so if you have nothing to contribute to this thread, you would do me a favor by simply moving on.
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I was trying to point you to sources where you could get actual, definitive answers to your questions. That is a legitimate contribution. I have moved on, so your thread may continue without my further contribution or lack thereof.
 
Sorry about your troubles with getting your knife taken care of for free within timely manner, my 1st guess was hunting season was delay, I've sent knives into benchmade 2-3 times for repair and every time 1-3 knives at a time got sent back within 10-14 days, including shipping time! So to say least was thrilled by the turn around time.
 
Well marcinek, i sent my knife in coincidentally, during the same exact week two years in a row. Last year it took 9 days, this year 27. So, i just happen to be skeptical of the reason given. It seems to me that benchmade is trying to become more competitive in pricing on certain types of models. For years many people have complained about benchmades being overpriced or a benchmade tax. So perhaps in order to remain more competitive and sell at a lower price point, they have cut staffing to warranty service. So maybe instead of 10 days being the norm, now 21 days may be the norm. Who knows. Either way, it is not a bad thing and i do not think any differently of benchmade in any way. Less than a month is still a good turn around time. So maybe they are just trying to give the people what they have said they wanted. I have never found their products overpriced because i have always considered the excellent and thorough and quick service they provide. So yea, i will remain skeptical on the hunting season reason simply for the fact that i sent it in the same time this year as last year, and it is only this week that they have changed the turn around time on their website. Perhaps the customer service rep was just giving a reason that they thought logical. So if it really is just hunting season, then i guess we will see them change the turn around time on their website back to 10-12 days in the near future. Do you think that will happen marcinek?
 
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thanks, Uflkrogstad. No troubles though. I was just trying to report the change to the forum. I have no problem with the wait, i have other benchmades to fill the void. And my benchmade valet is quickly becoming a new favorite of mine. Who knows, it may even surpass the 940-1 as my favorite.
 
microtech85 said:
Well marcinek, i sent my knife in coincidentally, during the same exact week two years in a row. .... So if it really is just hunting season, then i guess we will see them change the turn around time on their website back to 10-12 days in the near future. Do you think that will happen marcinek?
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That is quite a coincidence. I will extend you the benefit of the doubt that that story is true. No speculation on my part.

Will the turn time change? Let us know! Just don't tell us that it hasn't if you know it has. :thumbsup:
 
marcinek, you can go to their website to verify for yourself. I may not remember to check back and report. so here is the link:

http://www.benchmade.com/warranty-service

I only found out because i went to the website.
But yea, i have the paperwork for both services in my benchmade box still otherwise i could not have remembered when i sent it in. They send you an invoice with the knife when you receive it back. They were both sent in the same week in september. The 940 broke on me this year in july, but i did not send it until september. So, not only did i send it in in september both times, but the axis lock broke in 9 months each time too.
 
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marcinek, to pick on you more, if you are taking my word about when i sent them in, would that change your opinion in any way on the hunting season reason?
 
I had been oiling my knife with rem oil and so i am thinking that perhaps the rem oil somehow affected the life of the omega spring. So, i am not going to lube my benchmades with that oil anymore just in case.
 
microtech85 said:
marcinek, you can go to their website to verify for yourself. here is the link:

http://www.benchmade.com/warranty-service

I only found out because i went to the website.
But yea, i have the paperwork for both services in my benchmade box still otherwise i could not have remembered when i sent it in. They send you an invoice with the knife when you receive it back. They were both sent in the same week in september. The 940 broke on me this year in july, but i did not send it until september. So, not only did i send it in in september both times, but the axis lock broke in 9 months each time too.
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I'm not, nor have I ever, questioned the truth of anything you have said.

You should afford Benchmade the same courtesy.

Sheesh.
 
microtech85 said:
I had been oiling my knife with rem oil and so i am thinking that perhaps the rem oil somehow affected the life of the omega spring. So, i am not going to lube my benchmades with that oil anymore just in case.
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Maybe the rem oil folks are "in on it."

Or it could be hunting season like they said.
 
ok. You shouldn't worry about the "oil folks" being "in on it" though, so you may rest well. But if my knife makes it back faster than their new estimated turn around time, i will keep you updated as you requested. thanks
 
microtech85 said:
ok. You shouldn't worry about the "oil folks" being "in on it" though, so you may rest well. But if my knife makes it back faster than their new estimated turn around time, i will keep you updated as you requested. thanks
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I'm not interested in the actual return times. I'm interested in your theories explaining the turn times.

To me, if BM says it will take X days, and it takes less, then yay! and The End.

But I feel you would find a deeper hidden reason, and I think we would all like to hear it.

So...until then!
 
Thanks microtech85 for this thread as I have a BM should warranty service become an issue.
 
well, if you think i am putting out unfounded theories then benchmade will return to 10-12 days when hunting season is over, and if and when they do, i guess i will look silly. But if they don't, you will have gone through an awful lot of trouble to try to discredit me. that is fine. I do not get sensitive about brands. It seems like you do. That is fine. If benchmade does stick to these new turn around times, which are still very good, don't be surprised if one of the reasons i gave ends up accurate.
 
Just to address one point made in the OP, and I note the edit regarding Hunting Season.

Omega springs not as good as they used to be? I doubt it. What is often overlooked, and has been clarified by Benchmade, is that disengaging the lock using only one side of the lock knackers the springs. I’ve always disengaged the locks on both sides, and have been using a 710 for years, with no problem at all. None of my axis locks have suffered any problems, and given that I’m English, and will not be paying ridiculous shipping and customs duty, with the risk of seizure, on any of my knives, I can and I do disassemble them, clean them and put them back together.

If a spring breaks, I will simply make a new one: it isn’t rocket surgery. ;)
 
pilsner makes a good point, although you can disengage the axis lock by using only one side, it is always recommended to use both sides and pull back evenly. I do think that most people use both sides though including myself.
 
microtech85 said:
pilsner makes a good point, although you can disengage the axis lock by using only one side, it is always recommended to use both sides and pull back evenly. I do think that most people use both sides though including myself.
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I’m sure you’re right, most people are not fools. But one does see a lot of *whip noise done badly FKSHHHJ!* Now check out this bad boy, the Adamas 275, check out that opening... *disengages lock with one finger followed by stop-pin tormenting huge wrist flick accompanied by another FKSHHHJ!* ...Dudes! You can deploy this like an auto, c’mon! And you can beat on this sucker all day long... etc. etc.

I am perfectly prepared to believe that occasionally the springs are duds from the factory, but more inclined to look towards the knife equivalent of PEBCAK, or PEBKAC, depending on which way round we want to say it. :)
 
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