Benchmade Warranty Now Takes Longer

[palonej]

This is so true!
I sent in a 908 KSF exclusive with a broken spring. The Tech working on the knife called me to tell me to pull back on both sides when closing.
That’s the only knife I closed like that and it’s the only spring I’ve broken.
Joe

Just to address one point made in the OP, and I note the edit regarding Hunting Season.

Omega springs not as good as they used to be? I doubt it. What is often overlooked, and has been clarified by Benchmade, is that disengaging the lock using only one side of the lock knackers the springs. I’ve always disengaged the locks on both sides, and have been using a 710 for years, with no problem at all. None of my axis locks have suffered any problems, and given that I’m English, and will not be paying ridiculous shipping and customs duty, with the risk of seizure, on any of my knives, I can and I do disassemble them, clean them and put them back together.

If a spring breaks, I will simply make a new one: it isn’t rocket surgery.

 

[microtech85]

This is so true!
I sent in a 908 KSF exclusive with a broken spring. The Tech working on the knife called me to tell me to pull back on both sides when closing.
That’s the only knife I closed like that and it’s the only spring I’ve broken.
Joe

wow, the tech actually called. I have never had a tech call before but i've never used the lock like that. I wonder if there was some way he knew that is how you were using it. Did he say anything else about it?

 

[katanas]

Soooo, along with their sudden, unannounced change to MAP, certain often mentioned QC issues, change in knife fixing time, etc. now we have "you must use the lock in a certain fashion". I'll continue to pass on Bench as I have since I bought my Mel Pardue @15 yrs ago. I know many of you like them, but I'm convinced (just my .02) that number (or percentage) is declining.

 

[craytab]

well, if you think i am putting out unfounded theories then benchmade will return to 10-12 days when hunting season is over, and if and when they do, i guess i will look silly. But if they don't, you will have gone through an awful lot of trouble to try to discredit me. that is fine. I do not get sensitive about brands. It seems like you do. That is fine. If benchmade does stick to these new turn around times, which are still very good, don't be surprised if one of the reasons i gave ends up accurate.

You are again speculating and guessing too much. If they don't change it back it could just mean they decided not to. A change back or not could be completely independent of the end of hunting season. Murder rates go up at the same time of ice cream sales. Does ice cream cause people to start murdering each other? No. Murder rates and ice cream sales both go up in Summer. Just because one thing happens (or doesn't) does not mean it causes another thing that happens at the same time.

Also, your rem oil theory is way off. Never ever heard of such a thing so unless you have some science or data to prove your thoughts I would advise not spread that speculation around either.

 

[benchwarmer380]

Soooo, along with their sudden, unannounced change to MAP, certain often mentioned QC issues, change in knife fixing time, etc. now we have "you must use the lock in a certain fashion". I'll continue to pass on Bench as I have since I bought my Mel Pardue @15 yrs ago. I know many of you like them, but I'm convinced (just my .02) that number (or percentage) is declining.

A recommendation for best use is just that, a recommendation.

Seems like sound advice, actually. Thinking back, that is probably the reason that just one of the Omega springs broke on the 710 that I had.

 

[The Aflac Duck]

What's the big deal here? So what if you have to wait 3 weeks to get your knife back? Do you really own only one knife? If you're a member here and only own one knife, get the hell out.

 

[microtech85]

I wouldn't let that be a detractor. Opening using the axis lock on both sides is the most natural way. It is just the way you automatically do it. It is disappointing if an axis lock breaks. The axis lock has two separate springs. It is very unlikely that both will break at the same time. And as long as one is still working, the knife may still be used. You would just have to be conscious of its condition.

 

[midnight flyer]

jc57, you assume i speculate. I was given a reason. I am not here to speculate so you can drop that line. I posted this thread to let people know benchmade has changed their turn around time. I already got my answer from them. My first knife took 9 days round trip last year, this time it took 27 days. They told me hunting season. The first time i sent one in last year was at the same time of the year and it did not take nearly a month. So i personally am skeptical of the hunting season remark, and that is why i post what i consider could be some reasons. The idea is to exchange information, so if you have nothing to contribute to this thread, you would do me a favor by simply moving on.

microtech85... a piece of advice... let it go.
Even with due diligence on your part, well meaning intentions, the simple idea of sharing information... some sacred cows cannot and will not be doubted. Soon, this thread will devolve into questioning your integrity (already started, i see), your character, then the speculation will start concerning your REAL motives for such and inflammatory troll post.

You won't get your message across. Most people don't read the whole thread before they reply, and if they do, some don't read for information/context, they just look for a reason to express their opinion. And they can't wait to tell you that you are uninformed (in this case, regardless of what Benchmade actually told you) about their favorite vendor or maker.

Soon, you will see a "dog piling" effect of personal attacks as friends respond to friends here, each trying to top the other to see how cutting and abrasive they can be without getting dinged.

So back on the ORIGINAL topic, I have a great friend with a storefront that is an authorized Benchmade dealer. I see him about 3 - 5 times a week at his store, and knives are something we have in common. He sells only Benchmade and loves them. And although the reasons he got were slightly different when from what they told you, when he asked them why their warranty times increased, BM verified that they have indeed and that they were "working on it".

I think in the spirit that you posted the information in your original post, the repair times are longer than previously experienced, but certainly nothing to worry about. My buddy told me that when they come back from warranty service (very, very few he sent away) they are perfect.

Robert

 

[midnight flyer]

What's the big deal here? So what if you have to wait 3 weeks to get your knife back? Do you really own only one knife? If you're a member here and only own one knife, get the hell out.

Wow... just wow. Where are the mods when you need them...

You don't have enough knives to make BB happy, so "get the hell out".

Plenty of reasons why so many leave this place. It sure isn't what it once was.

Robert

 

[microtech85]

This thread needs to be closed. I made a poor choice of words and now everything i am saying is being twisted and misinterpreted. I love benchmade and have two very nice knifes from them. I have tried to explain my words but it is not taking. Benchmade's honor does not need to be defended for i have not even criticized them, i have only complimented them. I have only reported personal experiences with their product and reported that they changed their policy and i gave some thoughts on what i could be and reasons i thought that. Their was no criticism of benchmade, only reporting and thoughts. None of my personal thoughts were presented as facts, they were only written as opinions. I have no problem with their turn around time nor did i say i had a problem. Please close this thread.

 

[craytab]

This thread needs to be closed. I made a poor choice of words and now everything i am saying is being twisted and misinterpreted. I love benchmade and have two very nice knifes from them. I have tried to explain my words but it is not taking. Benchmade's honor does not need to be defended for i have not even criticized them, i have only complimented them. I have only reported personal experiences with their product and reported that they changed their policy and i gave some thoughts on what i could be and reasons i thought that. Their was no criticism of benchmade, only reporting and thoughts. None of my personal thoughts were presented as facts, they were only written as opinions. I have no problem with their turn around time nor did i say i had a problem. Please close this thread.

Get a mod to close it by reporting the thread (icon in the bottom left of each post).