Benchmade warranty

It seems like they are taking care of you. As many of the fellas have pointed out that it is an older model and to get credit ($150) towards something else is honoring what they go by. I've had plenty of interactions with them and they have always been top notch in their assistance.
I'm a Busse customer as well and even as awesome as their warranty is they will only give you credit, if they can't replace it, for a model (older or newer) at what it was sold for originally. Yep, their market value typically goes up on certain models, but that doesn't mean they need to honor the current market value, especially for an older/classic model.
 
I am just curious, did you ever actually find the $150 code in your inbox? I could see how that would be frustrating if it never showed…
Besides that, I live about 20 min from the Benchmade factory store and wether in person dropping off some blades, or having them sent back to me free of charge, I have had great CS from LifeSharp at BM thus far. As a plumber I really beat on the Barrage (my chisel) Tanto for years, tough as a rock, and would recommend checking one out if you can get that coupon.
Good luck!
 
i sent several knives in for benchmade to work on, even a few discounted models, & i have never had a problem. what you’re asking for is a free replacement for a knife that’s been long out of production, suffering from an issue that was caused by you. i don’t see any way that the knife handle melting after years spent in your tackle box could possibly be due to a factory defect. as such i think they’re being more than generous by offering you that $150 credit. if i were you i’d take it and be grateful. then again i don’t think i’d send the knife in in the first place under such circumstances, it just wouldn’t seem right to me
 
Thanks for your opinions all. I guess I literally imagined a warranty that says they will repair or replace your knife for life to mean just that. If you had a lifetime warranty on a motor or transmission and you drove 200000 miles and it broke you wouldn't be satisfied with them partially fixing either and you having to pay out of pocket for a comparable replacement. The age of the knife is irrelevant. I'm sure we all own knives that are worth more now then we first purchased it. A lifetime warranty to benchmade was explained that whatever you purchased the knife for originally is what they value your knife at and what they will provide you a code for. Felicia said the value of your knife is "implied" in their warranty. but it wasn't the value necessarily that had me dissatisfied with the customer service, it was the fact it took 2 months to get a decision on what was going to happen. It was getting my knife back 3 weeks after it was sent in to warranty with only a sorry note. Having to call multiple times, each time spending a minimum of an hr to 5 on hold or waiting for a call back and the fact it took ME following up for 2 months before Felica gave me the 150.00 code. That's the poor customer service I'm referring to. Whats your time worth? Even all the customer service reps I spoke to fully admitted several people dropped the ball and failed to provide the proper service per whatever their standards are. Anyway just some info on Benchmades warranty. I will use the code and find another knife I can't live without.
 
gwb1742 said:
Thanks for your opinions all. I guess I literally imagined a warranty that says they will repair or replace your knife for life to mean just that. If you had a lifetime warranty on a motor or transmission and you drove 200000 miles and it broke you wouldn't be satisfied with them partially fixing either and you having to pay out of pocket for a comparable replacement. The age of the knife is irrelevant. I'm sure we all own knives that are worth more now then we first purchased it. A lifetime warranty to benchmade was explained that whatever you purchased the knife for originally is what they value your knife at and what they will provide you a code for. Felicia said the value of your knife is "implied" in their warranty. but it wasn't the value necessarily that had me dissatisfied with the customer service, it was the fact it took 2 months to get a decision on what was going to happen. It was getting my knife back 3 weeks after it was sent in to warranty with only a sorry note. Having to call multiple times, each time spending a minimum of an hr to 5 on hold or waiting for a call back and the fact it took ME following up for 2 months before Felica gave me the 150.00 code. That's the poor customer service I'm referring to. Whats your time worth? Even all the customer service reps I spoke to fully admitted several people dropped the ball and failed to provide the proper service per whatever their standards are. Anyway just some info on Benchmades warranty. I will use the code and find another knife I can't live without.
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Have you actually read the warranty? Not being an ass, serious question. What does the warranty card say that came with your knife? Benchmade now lists a limited lifetime warranty. They explicitly say that damage to the knife is not covered. I'm sure in the paperwork with my benchmades, there is a part about normal wear and tear as well. Now, there are companies that offer warranties like you want here, but they explicitly say so. To my knowledge, benchmade has never offered an unlimited, forever, you wear it out or break it and we replace it, type warranty.

Seems to me you wore out an old knife, helped along with some negligence on your part, and are pretty damn lucky to have been offered $150.
 
I highly doubt the melted scales were a manufacturing defect. $150 credit seems extremely generous of them. I'd take that with a giant "thank you".
 
DMG said:
I was thinking deet or some rubber worms that melt and mess stuff up
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Agreed, or assumed it would be the surrounding materials more so than the scales but may give the impression it's the scales that are messed up.
 
Had to look up the monarch. The time spent on the phone is excessive but the credit for a griptillian or most if not a good portion of something a little better sounds mighty fine in my book.
 
gwb1742 said:
Thanks for your opinions all. I guess I literally imagined a warranty that says they will repair or replace your knife for life to mean just that. If you had a lifetime warranty on a motor or transmission and you drove 200000 miles and it broke you wouldn't be satisfied with them partially fixing either and you having to pay out of pocket for a comparable replacement. The age of the knife is irrelevant. I'm sure we all own knives that are worth more now then we first purchased it. A lifetime warranty to benchmade was explained that whatever you purchased the knife for originally is what they value your knife at and what they will provide you a code for. Felicia said the value of your knife is "implied" in their warranty. but it wasn't the value necessarily that had me dissatisfied with the customer service, it was the fact it took 2 months to get a decision on what was going to happen. It was getting my knife back 3 weeks after it was sent in to warranty with only a sorry note. Having to call multiple times, each time spending a minimum of an hr to 5 on hold or waiting for a call back and the fact it took ME following up for 2 months before Felica gave me the 150.00 code. That's the poor customer service I'm referring to. Whats your time worth? Even all the customer service reps I spoke to fully admitted several people dropped the ball and failed to provide the proper service per whatever their standards are. Anyway just some info on Benchmades warranty. I will use the code and find another knife I can't live without.
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Since we don’t ever hear about Benchmades melting in tackleboxes, most likely you caused the problem with this knife and Benchmad is being exceptionally generous with you. Let it go before people on here are afraid to sell you something on the exchange.
 
gwb1742 said:
Thanks for your opinions all. I guess I literally imagined a warranty that says they will repair or replace your knife for life to mean just that. If you had a lifetime warranty on a motor or transmission and you drove 200000 miles and it broke you wouldn't be satisfied with them partially fixing either and you having to pay out of pocket for a comparable replacement. The age of the knife is irrelevant. I'm sure we all own knives that are worth more now then we first purchased it. A lifetime warranty to benchmade was explained that whatever you purchased the knife for originally is what they value your knife at and what they will provide you a code for. Felicia said the value of your knife is "implied" in their warranty. but it wasn't the value necessarily that had me dissatisfied with the customer service, it was the fact it took 2 months to get a decision on what was going to happen. It was getting my knife back 3 weeks after it was sent in to warranty with only a sorry note. Having to call multiple times, each time spending a minimum of an hr to 5 on hold or waiting for a call back and the fact it took ME following up for 2 months before Felica gave me the 150.00 code. That's the poor customer service I'm referring to. Whats your time worth? Even all the customer service reps I spoke to fully admitted several people dropped the ball and failed to provide the proper service per whatever their standards are. Anyway just some info on Benchmades warranty. I will use the code and find another knife I can't live without.
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You used a knife for literally decades and got full purchase price back when you messed it up (literally no one here believes the scales just randomly melted) ypu are left with a knife you can repair with better than original stocks if desired (i wouldnt, its not worth it to me) AND a credit of the full purchase price of said knife towards a new one. Not only did benchmade go above and beyond, frankly, you got more than deserved. And this is coming from someone who doesnt like benchmade.
 
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