Benchmade's customer service

[johnwaynesandw]

Well I had a few knives that needed some TLC from BM. I sent the knives in about 2 weeks ago. I sent 3 knives total, one of which was an auto that needed to be sent to my dealer.

Yesterday the UPS man dropped of a box with 2 BMs in it . Everything looked great. I called my steel dealer and asked about my auto. Sure enough it was there (My dealer is about 40 miles from me) so I planned a trip this morning to go pick up my knife. When I got there I had to wait for the man to get my knife from the back. While I was there I caught a glimpse of a BM 806. I looked at it through the glass then the price tag. I wanted it, but I have bought too many knives lately so I passed.

The man returned with a gray BM box, I opened it to get a look before I left. What do I see a COOL sheath like I have never seen before. It is different like the MT sheaths. I did not ask for it, but they sent it. The knife is an older BM 7500 tanto auto w/o a clip.

I asked to see the 806 and after checking it out I said I will take it. BM did so good with their customer service, I bought a new knife just because they made me happy.

Thanks Benchmade for the great customer service.


Thanks,
John

 

[johnwaynesandw]

What, you did not think I would hook you up with some pics . Well here ya go

 

[Esav Benyamin]

Nice! Glad to hear they're still taking care of business.

I'm moving this to FEEDBACK >>>

 

[SIFU1A]

i've always had good luck with BM CS myself, but its been a couple yrs, glad to see they still know WTF.