Benchmade's QC Problems.

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loonybin said:
Lifetime warranty follows the knife instead of the "first purchaser" as some companies will do, so you can send in a used knife you buy to let them give it a once-over.
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This is not what Benchmade's Warranty says. Now, in practice I would think they have and will service any knife, in fact I am counting on it as I have a used rift on the way but........that is not what their warranty says, FYI.
 
craytab said:
This is not what Benchmade's Warranty says. Now, in practice I would think they have and will service any knife, in fact I am counting on it as I have a used rift on the way but........that is not what their warranty says, FYI.
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You don't have to be the original owner, you do have to have the receipt though.
 
I don't agree. Over time I've sent up knives for servicing either gifted, traded for, or bought off the Internet second-hand, and have never been asked for a receipt of original ownership.
 
craytab said:
This is not what Benchmade's Warranty says. Now, in practice I would think they have and will service any knife, in fact I am counting on it as I have a used rift on the way but........that is not what their warranty says, FYI.
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Jegred2 said:
You don't have to be the original owner, you do have to have the receipt though.
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I have sent my knives in before and have never been asked to provide a receipt or prove I bought them new (bought used, btw). If they required a receipt from an authorized dealer in order to honor the warranty and refused to repair an obvious warranty issue because the knife was bought on the secondary market, I wouldn't buy their knives... at all. Either they stand behind their material & workmanship or they don't.
 
jkarp_53 said:
I don't agree. Over time I've sent up knives for servicing either gifted, traded for, or bought off the Internet second-hand, and have never been asked for a receipt of original ownership.
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This - and not only Benchmade. I've never been asked for proof of purchase for any service by any knife or firearms manufacturer.
 
Guys, just repeating what is included in the official Benchmade Warranty and trying to dispel some misinformation. Benchmade makes no mention of a transferable lifetime warranty as was stated in an above post. As I said, I don't think they would ask for a receipt or proof of ownership but when considering buying used everyone should know they can ask for such documents, and they would be completely within their right. These are important things that everyone should be aware of especially as they raise prices 30%, which is ridiculous. Other companies like ESEE explicitly say their warranty is forever, transferable, and no questions asked. The devil is in the details.
 
neverdie36 said:
Blade centering isn't a huge deal to me. As long as it's not drastically closer to one side, I'm fine.
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Yes I want to know where this fixation on blade centering came from. What does blade centering have to do with the function of the knife?
 
That's a good question BD; the short answer IMO is, true...even with uneven blade grinds and being off-centered a knife will most likely do the job it was intended for. And I agree with that part. The problem is there are many of us that own products of this company, and by the numbers spoken there's a very strong perception that something's changed in the build quality. I will say this...although I've only been collecting Benchmades seven or eight years, I have seen a dramatic change in the offerings out of the box with flaws of the nature that are unprofessional - to the point that I expect to find something amiss. And that's wrong. As is, I can easily go back to models from previous years that I would consider flawless.

So - that's why, along with a large price restructuring just before Christmas 2013, so many us are upset. And that's not a perception, it's reality as of this writing.
 
jkarp_53 said:
So - that's why, along with a large price restructuring just before Christmas 2013, so many us are upset. And that's not a perception, it's reality as of this writing.
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Your words are true and well chosen.Hopefully they will not go unheard by Benchmade. ;):thumbup:
 
bdmicarta said:
Yes I want to know where this fixation on blade centering came from. What does blade centering have to do with the function of the knife?
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I can buy a cheap $12 knife if I wanted a piece of junk. It's all about quality, which Benchmade charges a premium for.
 
Hello,
At Benchmade we hold ourselves to a higher standard and we want to be clear that these issues are not acceptable to us.

We are accountable to our customers, not mention ourselves, and we stand behind the quality and performance of our products. For those seeing quality issues in their knives I encourage you to send them back to our factory through our LifeSharp Program and give us the opportunity to fix the issue you have. We want to make this right for you.

We value your comments and feedback and will strive to deliver the quality in every product that is expected from Benchmade. Thank you.

Derrick Lau
Benchmade Knife Company
dlau@benchmade.com
 
bdmicarta said:
Yes I want to know where this fixation on blade centering came from. What does blade centering have to do with the function of the knife?
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Who said it was a fixation? I consider it to be part of the "craftsmanship" of any knife. If you get one with a totally lopsided blade, is that what you call good craftsmanship? What does it have to do with the function of a knife? Hard to say, but I'm pretty sure it isn't designed to sit that way.
 
bdmicarta said:
Yes I want to know where this fixation on blade centering came from. What does blade centering have to do with the function of the knife?
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RevDevil said:
Who said it was a fixation? I consider it to be part of the "craftsmanship" of any knife. If you get one with a totally lopsided blade, is that what you call good craftsmanship? What does it have to do with the function of a knife? Hard to say, but I'm pretty sure it isn't designed to sit that way.
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The following is said with a spirit of community rather than argument...while I agree that in most cases blade centering and grind issues are not critically functional, if you are holding your product out as a premium product - which Benchmade was doing even before the late pricing action - these things ought to be minimized as much as possible. If I buy a Yugo, it's probably in the cards that the doors may not be set right and the hood and hatch may not close even with the body. If I spend more, though, I expect - and I think I deserve - more.
 
Benchmade said:
Hello,
At Benchmade we hold ourselves to a higher standard and we want to be clear that these issues are not acceptable to us.

We are accountable to our customers, not mention ourselves, and we stand behind the quality and performance of our products. For those seeing quality issues in their knives I encourage you to send them back to our factory through our LifeSharp Program and give us the opportunity to fix the issue you have. We want to make this right for you.

We value your comments and feedback and will strive to deliver the quality in every product that is expected from Benchmade. Thank you.

Derrick Lau
Benchmade Knife Company
dlau@benchmade.com
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Derrick -

Thank you for tangible evidence that Benchmade is here and, I hope, listening. :thumbup:
 
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Benchmade said:
Hello,
At Benchmade we hold ourselves to a higher standard and we want to be clear that these issues are not acceptable to us.

We are accountable to our customers, not mention ourselves, and we stand behind the quality and performance of our products. For those seeing quality issues in their knives I encourage you to send them back to our factory through our LifeSharp Program and give us the opportunity to fix the issue you have. We want to make this right for you.

We value your comments and feedback and will strive to deliver the quality in every product that is expected from Benchmade. Thank you.

Derrick Lau
Benchmade Knife Company
dlau@benchmade.com
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Thanks for posting Derrick... No doubt you have seen all the concerns we have been discussing, pertaining to QC and the recent price change.
For the most part, everyone has kept on topic, and also kept the comments civilized and respectful. Hopefully it continues..

Surely you can understand the frustration some are having with the QC of recent purchases. There are a lot of us here who have been buying Benchmade knives for many years, and we have always known the quality of the product we purchased, would be excellent. For me, when I ordered a new knife, I never even thought that when it arrived, it may have issues...

It appears from the comments here, and I have absolutely no reason to think otherwise,that your C.S is still outstanding, but it would be even better if the knives that have defects, could be caught before they ever got out the door.

You don't have to answer this if you don't want, but has there been a change in the QC process, that might possibly cause these knives to be shipped out, with issues ? Or possibly a change in production, like new employees, that is causing issues ?

I don't think anyone here is looking to place blame, just trying to figure out why there has been a change in the overall workmanship, with some recent purchases.

Thanks
 
Thanks for your reply Derrick. Even carefully worded it's good to have a reply. I might just take you guys up on a couple of returns for warranty service that I was going to hold off on. To me it's time to make these adjustments...so your knives aren't actually compared to either Yugos or cheap $12 knives which I have yet to see coming out of the facility at Benchmade.

...Joe
 
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