Beware 2G semi-custom folders

S

sevilla

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It´s unlikely that some of these folders reach US, but don´t miss the fact that Spanish 2G manufacturer is selling at this moment what they call "semi-custom" folders. These folders are very similar to the handmade slip-joints made under their trademark, but in fact they´re being manufactured by a subcontractor in Albacete. MSRP of semicustom is about $160 (plus S&H), roughly 50 % of the handmade one.
I bought one of them and was completely deceived when I checked it. Wood scales were beautiful, and presentation (box and wrapping) was nice and fanciful :). But fit and finish was really bad, inner part of the spring was filled with dry, black grease, point was rather dull, and it simply didn´t cut:mad:. Better save the full price for a genuine handmade folder.
 
This is becoming all too common. Folks come on and bashing a maker/manufacturer without FIRST contacting them, and giving them the opportunity to make it right. I'm certain that most all reputable maker/manufacturers will take care of the problem for you, and is the BEST first step in resolving the issue.
 
knifehunt said:
This is becoming all too common. Folks come on and bashing a maker/manufacturer without FIRST contacting them, and giving them the opportunity to make it right. I'm certain that most all reputable maker/manufacturers will take care of the problem for you, and is the BEST first step in resolving the issue.
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Of course I crossed several messages, both private and public in Spanish forum. Several complains can be seen there. He asked one of his customers, who found the same issues -bad fit&finish and dull knife- to send the folder back to be refurbished and sharpened, or replaced. Instead of it, the maker made a refund, and when that customer asked his folder back, he was told that it had been sold, and there´s was no stock. Not sure if links to other forums are allowed here, but I can put it so anyone can check it (sorry, only Spanish)

Anyway, I´m not saying that knifemaker didn´t offer refund, but just that he has been selling folders as semi-custom when they´re mass produced in a rather common factory, with a lower level than expected in the brand.

Even more, I´m not denying that some of those knives might be better finished than the several ones (6-8 units) I have been able to check. In fact, I have a genuine hand-made 2G folder and fit, finish and sharpness is at the level of any other handmade knife in my collection. I´ve even posted some 2G knives in this forum.

Sorry if somebody may have been bothered by my post.

Best regards.
 
sevilla said:
Of course I crossed several messages, both private and public in Spanish forum. Several complains can be seen there. He asked one of his customers, who found the same issues -bad fit&finish and dull knife- to send the folder back to be refurbished and sharpened, or replaced. Instead of it, the maker made a refund, and when that customer asked his folder back, he was told that it had been sold, and there´s was no stock. Not sure if links to other forums are allowed here, but I can put it so anyone can check it (sorry, only Spanish)

Anyway, I´m not saying that knifemaker didn´t offer refund, but just that he has been selling folders as semi-custom when they´re mass produced in a rather common factory, with a lower level than expected in the brand.

Even more, I´m not denying that some of those knives might be better finished than the several ones (6-8 units) I have been able to check. In fact, I have a genuine hand-made 2G folder and fit, finish and sharpness is at the level of any other handmade knife in my collection. I´ve even posted some 2G knives in this forum.

Sorry if somebody may have been bothered by my post.

Best regards.
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You made no mention in your OP that you contacted the maker.
 
sevilla said:
Of course I crossed several messages, both private and public in Spanish forum. Several complains can be seen there. He asked one of his customers, who found the same issues -bad fit&finish and dull knife- to send the folder back to be refurbished and sharpened, or replaced. Instead of it, the maker made a refund, and when that customer asked his folder back, he was told that it had been sold, and there´s was no stock. Not sure if links to other forums are allowed here, but I can put it so anyone can check it (sorry, only Spanish)

Anyway, I´m not saying that knifemaker didn´t offer refund, but just that he has been selling folders as semi-custom when they´re mass produced in a rather common factory, with a lower level than expected in the brand.

Even more, I´m not denying that some of those knives might be better finished than the several ones (6-8 units) I have been able to check. In fact, I have a genuine hand-made 2G folder and fit, finish and sharpness is at the level of any other handmade knife in my collection. I´ve even posted some 2G knives in this forum.

Sorry if somebody may have been bothered by my post.

Best regards.
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Personally, I'm bothered at all, Sevilla. In fact, I appreciate you taking your valuable time, to share this pertinent information with other knife enthusiasts. Although it's highly unlikely that I would ever patronize this maker (especially one who falsely claims his knives are custom made)- I still appreciate the heads up! So, thank you! :thumbup:

I don't think that there are very many member's where, whom could go on your Spanish forum's, and express themselves as well as you have here.

FYI- I had some very memorable fun times while I was stationed in Spain (Rota)...really enjoyed the food, sangria, & of course the beautiful Spanish women! ;)

Happy New Year!
 
Thomas Linton said:
Sometimes guesses turn out to be wrong. :)
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It wasn't a guess, it is what he posted, and what I read. I'm not sure why you continue to be argumentative with everything I post, but I am getting tired of it. I may be somewhat of a newsflash to you, but you don't know it all, though you act like one.
 
knifehunt said:
You made no mention in your OP that you contacted the maker.
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I don't see how in anyway the OP should be criticized for posting his experience with a company, whether or not he has contacted the company. Most of us don't spend $100-$500+ with the intention of having to contact customer support to receive a knife worthy of that price tag. It's the companie's responsibility to ensure that a quality product is produced and a quality product leaves their facility. He was in no way "bashing" the company. I for one am thankful that people like the OP save me from the headache of having to not only over paying for a subpar product, but then having to contact CS, ship it back, and wait however long it takes to be sent back to my hands. Even if it's just a 1 in a million fluke.

Had he came on here and belligerently bad mouthed this company with an opinion founded by this one experience, that may be a different story. This was not the case.
 
ChrisKnife said:
I don't see how in anyway the OP should be criticized for posting his experience with a company, whether or not he has contacted the company. Most of us don't spend $100-$500+ with the intention of having to contact customer support to receive a knife worthy of that price tag. It's the companie's responsibility to ensure that a quality product is produced and a quality product leaves their facility. He was in no way "bashing" the company. I for one am thankful that people like the OP save me from the headache of having to not only over paying for a subpar product, but then having to contact CS, ship it back, and wait however long it takes to be sent back to my hands. Even if it's just a 1 in a million fluke.

Had he came on here and belligerently bad mouthed this company with an opinion founded by this one experience, that may be a different story. This was not the case.
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He had an issue, and they took care of him, just like many many companies here in the states. you are living in a bubble if you don't think most knife companies do not make mistakes, it's what happens when that mistake is found that matters most.
 
knifehunt said:
He had an issue, and they took care of him, just like many many companies here in the states. you are living in a bubble if you don't think most knife companies do not make mistakes, it's what happens when that mistake is found that matters most.
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No bubble here what so ever. I'm completely aware quality control issues happen with every company. I would agree that if you are going to post something like this then it should be your obligation to come back and repost once the company has handled the issue. Only way to be completely fair to both parties.

My initial point was that no matter what the customer does after receiving a lemon, it really isn't their problem. They paid a lot of money and received less than what was expected. That burden falls on the shoulders of the company that sent this item out and they should be prepared to deal with the fallout. Do I agree with how each individual person handles this problem? No. It's still their right to come on here and complain/share the experience/whatever if that's what they choose to do. In this particular situation I thought the OP was very fair and honest in his evaluation of the knife he received.

Best regards,
Chris
 
ChrisKnife said:
In this particular situation I thought the OP was very fair and honest in his evaluation of the knife he received.
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He was.

However, this is the Feedback forum. This is where posts regarding your dealings with makers and manufactures go, not positive or negative reviews of a product.

If he got a the lemon then spoke to the company he should most certainly post that here. If he only purchased the knife and is relaying his impressions about it, then there are other places to review knives like Knife Reviews & Testing or General.

IMO, whether he got a lemon or a perfect specimen it is not inherently relevant to this particular subforum unless he has actually tried to contact the company.
Now if getting lemons were a common theme (as in he had experience with more than one item from this particular line) with this brand, then that may be a different story.
 
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ChrisKnife said:
No bubble here what so ever. I'm completely aware quality control issues happen with every company. I would agree that if you are going to post something like this then it should be your obligation to come back and repost once the company has handled the issue. Only way to be completely fair to both parties.

My initial point was that no matter what the customer does after receiving a lemon, it really isn't their problem. They paid a lot of money and received less than what was expected. That burden falls on the shoulders of the company that sent this item out and they should be prepared to deal with the fallout. Do I agree with how each individual person handles this problem? No. It's still their right to come on here and complain/share the experience/whatever if that's what they choose to do. In this particular situation I thought the OP was very fair and honest in his evaluation of the knife he received.

Best regards,
Chris
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That's all fine and dandy, but my point is that he should have told the good as well as the bad. They took care of him but did not tell us that detail. There are plenty of threads like this where folks just come here to bash, but never say they were taken care of. I purchase knives costing from $100 to well over $1000 and I've had issues with knives on bot ends of the spectrum. As long as human beings are involved there will be mistakes, how the company handles those mistakes are what matter to me. These are just my thoughts, and how I feel.
 
Dear Sevilla,
please don't try to spread your disappointment across the ocean after beating this topic to death on the spanish forum.
If you're not happy with the knife, 2Gknives offers a 100% money back guarantee, as you know.
I know Rodrigo from 2Gknives over 10 years and I think he's one of the most accomodated and courteous knifemakers and persons you can come across.
I know cases he fixed heavily misused knives for free, rehandled knives for free, returned money if customers are not 100% happy even on special custom orders.
He stands 100% behind his products.

If you are not happy, get to the telephone and ask for another one or get your money back - period.

Regards
surfer
 
surfer said:
Dear Sevilla,
please don't try to spread your disappointment across the ocean after beating this topic to death on the spanish forum.
If you're not happy with the knife, 2Gknives offers a 100% money back guarantee, as you know.
I know Rodrigo from 2Gknives over 10 years and I think he's one of the most accomodated and courteous knifemakers and persons you can come across.
I know cases he fixed heavily misused knives for free, rehandled knives for free, returned money if customers are not 100% happy even on special custom orders.
He stands 100% behind his products.

If you are not happy, get to the telephone and ask for another one or get your money back - period.

Regards
surfer
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Hi, surfer.
Again, and having in mind that even gold members don´t agree completely whether this is the right forum to deal with this topic or not, I´ve never bashed Mr. Mulero for a bad treat to his customers, and I´m not talking about his regular products. I´m just expressing as a warning the fact that he´s selling folders and advertising them as 'semi-customs', while he´s having them made in a plain knife factory at Albacete, that furthermore, has to subcontract part of tasks to another mid-class factory. Just that. You cannot deny that. In fact, you haven´t.
You´ve admitted that this topic has been dealed in Spanish forums, so I think the communication has existed. It´s understandable that, taking into account your relationship with Mr. Mulero, you´re in such a defender position.
BUT, I feel like a guest in Bladeforums, and the most basic politeness makes me to prefer to stop here. I won´t argue with you here. Definitely.
My apologies to Bladeforums members.
Regards.
 
Sevilla - You don't owe anyone an apology. If you feel that this company is misrepresenting its product, this is exactly the place to express it. The fact that they may have reacted appropriately when you complained about the poor quality of the knife you received is not relevant to the issue about which you are complaining. If they are misrepresenting their product (they are the ones calling them "semi-custom"), that is a completely different issue from the quality of their customer service.
 
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No reason to apologize Sevilla. Your demeanor and words were nothing but honest and well said. The only thing you may add is how the company chose to deal with this issue. So long as this is updated with that information, we here at Bladeforums should welcome any and all input. We're all guests here. This is not our house.
 
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