Beware: Smoky Mountain Knife Works

CWL said:
Misfire, did you read to find the real underlying issue,
Click to expand...

Misfire said:
Despite the fact that the OP should have done more due diligence prior to ordering the knife .
Click to expand...


CWL said:
Where does it say that they'll pay shipping costs due to Buyer error?
Click to expand...

Misfire said:
Now, after reading this, I attempted to download the Return Form to see exactly what they typically refund but either the link was corrupt or something is wrong with my computer but all I got was a bunch of encoded garble.
Click to expand...


Did you even read what I wrote? I read the entire thread, tried to see what SM's formal policy was but couldn't access thier Return Form. The link wouldn't work for me. That is CLEARLY stated in my response. I couldn't find on thier site where they would/wouldn't refund shipping. Due to that fact, I also CLEARLY stated that I would have done the same thing the OP did and called to speak with their customer service.

Regardless of who's fault it is, they should not have spoken to them the way he claims they did. That was the underlying issue I had, not that they wouldn't refund shipping. (despite I the fact that I couldn't find where they state that the would/wouldn't)

.
 
Thanks guys, this post really made any problems in my life seem less significant right now. Who knew that unscrupulous businesses were photo-enlarging tiny knives to make them look gigantic? I'll bet they also replace all of the regular glass in their display cases with magnifying glass. :)
 
Major Kong said:
Thanks guys, this post really made any problems in my life seem less significant right now. Who knew that unscrupulous businesses were photo-enlarging tiny knives to make them look gigantic? I'll bet they also replace all of the regular glass in their display cases with magnifying glass. :)
Click to expand...






hahahahaha:D
 
Misfire said:
Did you even read what I wrote? I read the entire thread, tried to see what SM's formal policy was but couldn't access thier Return Form. The link wouldn't work for me. That is CLEARLY stated in my response. I couldn't find on thier site where they would/wouldn't refund shipping. Due to that fact, I also CLEARLY stated that I would have done the same thing the OP did and called to speak with their customer service.

Regardless of who's fault it is, they should not have spoken to them the way he claims they did. That was the underlying issue I had, not that they wouldn't refund shipping. (despite I the fact that I couldn't find where they state that the would/wouldn't)

.
Click to expand...

Sure I read your entire post, which is why I'm giving you a hard time for spending a lot of effort to explain the return process. That was never the question, was it?

Thanks for the effort!
 
yikes!!!!! hopefully it works out i visted them when i went to Tennessee their brick and motor store is cool.......my girl friend bought a spyderco when we were their and when we got home i noticed the blade was off centered,they swapped it out for another and shipped it free of charge.
 
As for the customer service rep/mgr - if the customer was polite and not rude, did not rant about accusing them of misrepresentation and trying to rip people off- then that would be wrong for them to speak poorly to the customer. Now, we have no way of knowing how the conversation really went - other than the OPs statement; but there could be more to the story. I take note that the OP ended up speaking to the mgr - which means that they likely spoke to a rep first, but the OP ended up with the supervsior. IE: the OP probably did not take the no refund of orginal shipping being acceptable. A shouting contest requires two people to shout. Looking at this logically, here would be my guess at how this went down. OP gets his knife; not what he thought it was going to be, gets mad, calls SMKW wanting to return - thinks they should pay all and that it is their error; get's even more upset when they tell him they will accept return, but that it was his error for not reading the specs and they will not refund shipping, OP gets even hotter and the call gets routed to a manager, manager reaffirms SMKW position and OP gets even more upset, words are exchanged - perhaps mgr at SMKW doesn't like how they are being talked to and may have bowed up too.
 
I just bought a tiny trapper off of the big auction site. I looked up the specs, compared the size to my medium stockman (3.5") to make sure it wouldn't be too small. It's perfect for the use I have planned.

Bottom line: it's up to the user to check the size of the knife.

Mark
 
For what it is worth ~~ it is a "tourist attraction" and once you are there they hope you buy and go back to Ca. or Tx. or wherever and that they never here from you again.!** Once they have some of your money that is all they care about.! Once they have the $$$$ they could care less as I know first hand the attitude that of the so called 'Manager' and how he handles things plus his general attitude when there is info or sales involved.!* He is one of those could care less types and better than though attitude and doe's not care to let you know it.! They changed from bad to worse through the years and it is a down right shame ~~ but they do one heck of a Tourist business and that is what they want and what 90% of there business is buy now and smile as you go out the door.!***** Live and hopefully learn as we go.^
 
LukeTheSpook said:
OP, I feel like you also have a "safe space" and are "offended" frequently causing pts.
Click to expand...

I don't know what "have a safe space" means, but I suppose he's gotten over it in the last 4 1/2 years.
 
Gastonknife said:
As for the customer service rep/mgr - if the customer was polite and not rude, did not rant about accusing them of misrepresentation and trying to rip people off- then that would be wrong for them to speak poorly to the customer. Now, we have no way of knowing how the conversation really went - other than the OPs statement; but there could be more to the story. I take note that the OP ended up speaking to the mgr - which means that they likely spoke to a rep first, but the OP ended up with the supervsior. IE: the OP probably did not take the no refund of orginal shipping being acceptable. A shouting contest requires two people to shout. Looking at this logically, here would be my guess at how this went down. OP gets his knife; not what he thought it was going to be, gets mad, calls SMKW wanting to return - thinks they should pay all and that it is their error; get's even more upset when they tell him they will accept return, but that it was his error for not reading the specs and they will not refund shipping, OP gets even hotter and the call gets routed to a manager, manager reaffirms SMKW position and OP gets even more upset, words are exchanged - perhaps mgr at SMKW doesn't like how they are being talked to and may have bowed up too.
Click to expand...

Spot on. Where I work, we're trained and empowered to make one time exceptions to customers with entitlement issues. The difference is that our sales last year were over 27 billion. In the "long run," it's smarter business to accommodate a customer; even an entitled one.
 
Last edited:
I alsohad problems with SMKW. I ordered a couple knives that were backordered. I called about 3 weeks after the order to check status, and I was told they received the knives that day, and would be shipping them out to me on the following day. Cool. Three weeks later, still no knives, so I called them back. This time, they claim the knives are still on backorder, and would be in stock soon. Someone was obviously lying. Easier to just cancel the order than deal with a business like that. I didn't lose any money, but still a negative experience.
 
Edit: Someone else made my comment more effectively than I did. :o

P.S. Kevin Pipes has a bit of a sour reputation in certain circles but he's never given me any problems. Just sayin'.
 
You must log in or register to reply here.
Back
Top