Blade hq shipping

I didn't find out the red flag until my 2nd last post. Maby they could add a simple note next to the the shipping saying additional verification needed if shipping to separate address? The fact that they let the order go through, halted it, and didn't tell me until i messaged them is what bothers me. Then the verification questions that were so important to ask were just exactly what i put in to order it. So I don't understand how the process tells them I'm a fraud or not. Making the entire redflag/verification process pointless.
 
The fact that they let the order go through, halted it, and didn't tell me until i messaged them is what bothers me.
I'm guessing the initial order response you got was "your order has been submitted". It's an automated response. The delay comes when an actual person takes a look at and starts to process your purchase, and finds a discrepancy, such as the mailing address not being congruent with the billing address.
 
I didn't find out the red flag until my 2nd last post. Maby they could add a simple note next to the the shipping saying additional verification needed if shipping to separate address? The fact that they let the order go through, halted it, and didn't tell me until i messaged them is what bothers me. Then the verification questions that were so important to ask were just exactly what i put in to order it. So I don't understand how the process tells them I'm a fraud or not. Making the entire redflag/verification process pointless.

OP, with all due respect might I suggest you edit your opening post. It seems that BladeHQ conducted themselves exactly as a retailer should and the problems you present here were of your own making. First ordering on a weekend expecting two day delivery from when you placed order, secondly, expecting a retailer to ship to an address that does not match billing information, thirdly, expecting a retailer, who’s storefront is closed due to the current and ongoing pandemic to cater to you, correcting your mistakes, while you trash them online. The verification process that bothers you, is a standard verification that most (all) online retailers including PP follow when an order is placed where billing/shipping information does not match.
Your rushing here, making a rant and accusations against a respected vendor with your very first post, for issues you created, does little to bolster your credibility. Perhaps an edit of your opening post to, BladeHQ treated me fairly, returned my 2 day shipping charge, spent time and energy to correct my mistakes is in order. It my go a long way to restoring your credibility. Welcome to the forums, there’s much more BF has to offer other than a soapbox for you to rant from.
 
Hello Dalton,

I'm sorry that you had a negative experience with the verification process. We've found that while simple, asking for verification will often deter fraudsters, and some who seek to confirm the information are unable to do so. We received your order the 11th, a weekend, and our customer protection team didn't screen the order until the following week. You contacted us on Wednesday the 15th, verified the info, and we were able to ship your knife out today. We sincerely apologies for any inconvenience or delays this might have caused and we refunded you the cost of shipping due to delays related to that verification, and your order was able to ship out today. We hope you put the Benchmade 51 to good use.

-BHQ
 
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