Ordered a Mouse knife from them. Made the (mildly) special request to get one with the fish logo on the blade, I had heard that they were rare. They checked and said, no problem. Called back the next day for the UPS tracking number (just because I could.) Every time the person I spoke to was friendly and helpful. The knife got here sooner than promised in perfect condition. A great knife from a company that was an absolute pleasure to deal with. If only everything went this smoothly. Hats off to Tim and staff!