BladeHQ - a couple of issues

I think this issue should have ended when the OP threw the box away. If I can throw something away, I place no value on it and it shouldn't have become a bad review.

It looks to me that BHQ should have been given a chance to respond to any complaints before posting here.
 
CUTS LIKE A KRIS,

First and foremost I am an active member of this forum and have been for a long time. My question is as valid any other and my Mod status should not be a factor. Based on the title of this thread the OP had an issue with Blade HQ. He claims it's not a big deal but obviously it is if he is choosing to complain about it here. The first thing most people would do is contact the vendor. Would you post on a Chevy forum that your new truck arrived damaged? No, you would contact the dealer and let him make it right. If they fail to make it right then you have every right to complain on a forum. What did people do before the internet?!!!! And no, I never told the OP that he shouldn't post about his experience. I asked a simple question as to whether the vendor was aware of the problem prior to posting about it here. Take it as you wish but you're over thinking it.
 
Ken C. said:
CUTS LIKE A KRIS,

First and foremost I am an active member of this forum and have been for a long time. My question is as valid any other and my Mod status should not be a factor. Based on the title of this thread the OP had an issue with Blade HQ. He claims it's not a big deal but obviously it is if he is choosing to complain about it here. The first thing most people would do is contact the vendor. Would you post on a Chevy forum that your new truck arrived damaged? No, you would contact the dealer and let him make it right. If they fail to make it right then you have every right to complain on a forum. What did people do before the internet?!!!! And no, I never told the OP that he shouldn't post about his experience. I asked a simple question as to whether the vendor was aware of the problem prior to posting about it here. Take it as you wish but you're over thinking it.
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Hi Ken.

I appreciate your input. The reason I disagree with it, however, is that I did not have a problem with my knife (the actual purchase) therefore I did not contact the vendor. That is why I think your Chevy truck analogy is dissimilar. If I did have a problem with the truck yes I would tell the dealer before posting about it on a forum. But as I did not have a problem with the knife (truck) I did not contact them. It was a problem with the packaging i.e. initial impression about my order when I opened the shipping box.

Cam at BladHQ seems to understand this and he also agrees with me that there is really nothing for them to make right. I have not tried to be inflammatory at all. I thought this was the subforum to post about such things like my order experience as long as it is a respectful and helpful discussion, if it was not I apologize. I have not attacked BladeHQ therefore I see no need for you to be defensive on their behalf.
 
retzius said:
Cam at BladHQ seems to understand this and he also agrees with me that there is really nothing for them to make right. I have not tried to be inflammatory at all. I thought this was the subforum to post about such things like my order experience as long as it is a respectful and helpful discussion, if it was not I apologize. I have not attacked BladeHQ therefore I see no need for you to be defensive on their behalf.
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Then if there was no problem with the vendor and nothing to make right then why post anything at all? This forum is for FEEDBACK, both positive and negative, in regards to dealer issues. You are making a complaint about A BOX. You state that the experience left a bad taste in your mouth about dealing with them in the future and yet state it's a non issue for you because it's only A BOX. Sort of a mixed message there.

If you had a problem with the way it was packaged you should have contacted the vendor immediately afterwards rather come here and start a negative post without the vendor having a chance to either explain or make it right somehow. That is usually the course of action which is taken BEFORE you post anything negative about a vendor whether it is in regards to the knife, shipping, or packaging....it all reflects on a vendors reputation.

I am not being defensive, I am explaining to you how it's supposed to work. I would be pretty PO'd if a customer made a complaint about my business without contacting me first to resolve ANY sort of issue.
 
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The only reason why BladeHQ even posted here is because I had the courtesy to let them know about the thread. The same thing you should've done before posting this thread.
 
I am not a collector as such

Would it be important to some that a given brand tends to arrive in damaged boxes?

Is placing importance on the condition of the box a legitimate concern?
 
Thomas Linton said:
I am not a collector as such

Would it be important to some that a given brand tends to arrive in damaged boxes?

Is placing importance on the condition of the box a legitimate concern?
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Certain items are worth more if the box (+ wrapping & inserts) are intact, sometimes the box can be worth more than the content, but this is usually true for toys, guns and sometimes straight razors.

In this case of mass-production SOG, I don't think there can be much value to having a box.
 
i love bladehq, i have no complaints with their cs, i believe them to be top notch with kershaws and benchmades customer service
 
If I were a collector and the box was important to me, would I rather know before or after the purchase that the box might well be damaged - albeit through no fault of the retailer?
 
I appreciate that a collector might want a pristine box - in which case the importance of the box would have superceded the knife in some respects. Long time collectors know the box is in the class of ephemera - something that is hard to preserve and usually uncared for. Most owners toss them. They aren't made well, don't ship well, and aren't made of any materials disposed toward archival quality.

Here's the thing - I get the same stuff handing out parts over the counter. The goal is to repair the car, and you can tell really quick where the priorities are with some folks. They check the part over, might ask about warranty, if all is good, they pay and they are gone - to fix the car.

Those that ask "can I have one in a better box" aren't concerned about getting the car running. Their mechanic is. There's the line - if the merchandise is going to be used, the box doesn't mean squat. If it's about presentation, it's all about image.

Hence - if it's for collection, image is important, if you are taking it outdoors to chop wood and dress out game, then the quality of the cardboard box isn't worth the time to write about it.

I don't see a middle ground on this - knives that have seen use outdoors will need sharpening, and a used re-edged knife doesn't get pricier because the box was thrown in. The market could care less. It only makes a difference if it qualifies for New In Box. And it better be. Those buyers are demanding.

Like what was said - the box hit the trash can. The post should have, too.
 
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