Sorry if this is discussed in another thread - no search option for non paying members so I can't scope it out before posting. Hate to use my first post up on a question like this after months of browsing threads for info, but I gotta ask:
I'm just wondering what type of experience people have had ordering from this place? I placed an order with him last Thursday and selected 1 to 2 day shipping for an extra $10 bucks or so, and I entered the wrong credit card info so my card wouldn't run through - my fault. Problem is I didn't recieve notification from him that my card didn't run until Monday (the day I expected delivery at the latest). His e-mail said they had all been sick and had gotten behind, so I figured fine I'll call with the right info and give them a chance to ship the thing off. I left a message on the number he included in his e-mail Monday early afternoon - their answering machine says they will call back within 24 hrs. After 24 hrs, I called again on Tuesday and left yet another message, both saying that I would like to get the right info to him and get the shipment on the road. When I hadn't recieved a return call mid morning this morning, I e-mailed to tell him to cancel the order because I want the knife for this weekend and would have to pick it up somewhere else.
The guy has a decent site set up with good selection and competitive pricing. Is this the norm as far as his customer service goes or did I just have an unlucky order? Any time I see good prices on good knives I'm inclined to jump on them...but saving $20 here and $10 there isn't worth wondering if I'm going to get my shipment on time and not being able to confirm by a company listed phone number that it is on its way.
For the record, I understand sometimes timing just aint right and even a good company can look bad to a given customer. I'm not trying to flame the guy - just asking if it's an isolated case or business as usual.
I'm just wondering what type of experience people have had ordering from this place? I placed an order with him last Thursday and selected 1 to 2 day shipping for an extra $10 bucks or so, and I entered the wrong credit card info so my card wouldn't run through - my fault. Problem is I didn't recieve notification from him that my card didn't run until Monday (the day I expected delivery at the latest). His e-mail said they had all been sick and had gotten behind, so I figured fine I'll call with the right info and give them a chance to ship the thing off. I left a message on the number he included in his e-mail Monday early afternoon - their answering machine says they will call back within 24 hrs. After 24 hrs, I called again on Tuesday and left yet another message, both saying that I would like to get the right info to him and get the shipment on the road. When I hadn't recieved a return call mid morning this morning, I e-mailed to tell him to cancel the order because I want the knife for this weekend and would have to pick it up somewhere else.
The guy has a decent site set up with good selection and competitive pricing. Is this the norm as far as his customer service goes or did I just have an unlucky order? Any time I see good prices on good knives I'm inclined to jump on them...but saving $20 here and $10 there isn't worth wondering if I'm going to get my shipment on time and not being able to confirm by a company listed phone number that it is on its way.
For the record, I understand sometimes timing just aint right and even a good company can look bad to a given customer. I'm not trying to flame the guy - just asking if it's an isolated case or business as usual.
