BladeHQ refund warning

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Vernal2014

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I returned a knife to Blade HQ on 5/22/15 and didn't receive a refund until I called today. If I didn't call this money would not have been refunded to my account. They received the knife but never processed the refund. I guess this is a warning to make sure you verify refunds from BladeHQ.
 
This should be in feedback. I always follow up on my returns. Things happen and I consider my money my responsibility.
 
Any human can make a mistake. BladeHQ is well known, reputable dealer. I bought from them before and will buy again.
 
It happens with all of us trust me, we make mistakes, at least I know I do. BladeHQ is a standup dealer, this isn't even worth posting.
 
I ve had good dealings with Blade HQ refunds in the past. They credited my account rather refunded my money, but that was ok with me. They paid for return shipping.
 
Did they explain why it took them over two months to issue a refund? Thanks for sharing this.
 
This doesn't belong in General...moving to Feedback.

So to be clear....you have your money back?
 
Love for Bladehq here, nothing but great experiences, and they have refunded my money much quicker. Had you called during this process?
 
Ah, the most petty thread of 2015 just hit Bladeforums..............................


Moral of the story; errors in business are always fatal.................................not
 
I think there is a definite place for threads like this here. I have only purchased one knife from BladeHQ, and while that transaction was a smooth one, I think all feedback should be taken seriously. There seems to be a movement here to silence all negative feedback from certain dealers and makers. People should be able to hear both the good and the bad.
 
I have spent thousands upon thousands with Blade HQ over the years and they have always been fantastic.
I don't believe that I have ever had the need to return anything.

To be fair, I'm curious. How small of an amount was this transaction that you didn't notice for two months, and
you said you called today and they refunded it today so...

I mean, someone down the line did make a mistake of not ensuring that your money got back into your account, including you,
but it's not like they tried to keep it intentionally, or make you jump through hoops right?
 
Vernal2014 said:
........... I guess this is a warning to make sure you verify refunds from any vendor.
Click to expand...

Fixed it for ya. Good vendors aren't out to steal you money, but in the end you should follow up if it's taken longer than it should. A polite email or phone call is usually all it takes.
 
Sorry that you had an issue. Everyone makes mistakes. I am not giving Blade HQ a "pass" for this, but am saying that based on my experience and everything I have read about Blade HQ, this kind of mistake is a very rare occurrence for them. They are know for their customer service and integrity. Along with Kershaw Guy and KSF, they are one of the best IMHO.
 
So, BladeHQ overlooked something and when it was pointed out to them, they immediately made it right? Right on! Thanks for posting this, BladeHQ truly is a great company.
 
rob32 said:
I think there is a definite place for threads like this here. I have only purchased one knife from BladeHQ, and while that transaction was a smooth one, I think all feedback should be taken seriously. There seems to be a movement here to silence all negative feedback from certain dealers and makers. People should be able to hear both the good and the bad.
Click to expand...

This was an oversight, an error that when identified was corrected immediately. GB&U is the place to go after the initial attempts prove fruitless. Can you imagine how senseless this forum would become if every error made by a dealer, seller or buyer were posted here as a "warning"?

No, I must respectfully disagree. GB&U is best reserved for the place to go after legitimate attempts to rectify are met with illegitimate responses.
 
I returned an item last week and was promptly refunded my purchase price= I will buy from BladeHQ again.
 
Here we go again..Premature BS !!!!!!!!!!!!!!!!!! Grow up people...Be accountable...You feel you are being singled out.?
People have become lazy...Entitlement issues are HUGE these days....Do your footwork..Be an adult.. Follow up..
Things happen..Its not as if the very very reputable company..Was trying to deliberately slight you
It also takes up to 72 hours ..perhaps longer to see a credit on ones Credit Card
A phone call and or an email should have come FAR FAR before this pettiness..
Think..........Well this blew for ya huh??????????
 
Thanks for the hint to check more on refunds.

I don't think its entitlement to expect other people to do their job. They are the professionals.

If me, tiny consumer, pay big corporations too late due to honest mistakes I have to pay extra fees. I have no problem with that.
However if they mess up my bill or charge my card twice they never pay me any extra or have anybody messing with their credit score.
They have computer systems and sales softwares and employees dedicated to that stuff and still mess up but never get hit for it unless its systemic and somebody sues.
There is naturally some very disproportionate power thing going on between companies and consumers and how they are accountable. If a consumer uses his social media influence to warn us to be more careful even around professionals who should know better then thats fine with me.
Thanks again.
:)

Blade HQ in particular has been 100% perfect with me.
 
I don't need any warnings to look into my bank account within an appropriate time frame to verify something that I expect to
be there is there. That is why I asked how tiny of a transaction this must have been to have not noticed for 2+ months.

I'd probably miss 20-75 for a while, but if I ever thought of it again, called and they fixed it right away, no GBU thread needed.
Now if the knife was up into the hundreds I would be watching my account for it and probably have made a phone call within
a week or two.
 
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