BM Pulling from Distributors-Who Won't Put Up With It!

BM is Pulling From Distributors-How Do You Feel?

  • I HATE IT. I WANNA DO SOMETHING ABOUT THIS!!

    Votes: 0 0.0%
  • I Don't Care About Paying MSRP For A Knife

    Votes: 0 0.0%

  • Total voters
    0
If BM is producing at capacity, making a profit on every knife they sell, why not just make more knives overall? Why not increase capacity?

Look, I don't mind paying MSRP. But a few conditions have to be in place. Either you can actually just straight up lower the MSRP to be competitive, or you can raise the bar so much that the knives are competitive even at the current MSRP levels. Benchmade is a terrific company, worthy of being one of the major players in the knife world. It's hard to imagine what the knife world would be like without them...without their balis, the axis lock and so on.

I see you really like the Axis lock. To each his own. I've had issues with my BM 930, and even now that it works alright, it's no jam-tight lock.

For strength, I'll go with CS and Demko's Tri-Ad lock.

Or a really good framelock, such as.... you can fill that one in, but I do like the Zero Tolerance 0300.

And there are makers producing "Axis" locks from overseas for cheap.

Not that I like that. But if BM prices itself out of the market, well, they'll just price themselves out. If they want military contracts, that's great. If what they sell to consumers is overpriced, well, lots of folks will vote with their purchases elsewhere.

I say this as a happy BM consumer: 755 MPR, 910, 930....

Folderguy
 
Although I would like to say I wont buy anything for MSRP from BM. They still make what I think is the best lock on the market. And I know there 154cm like the back of my hand. Im interested to see how it plays out. My local shop already charges MSRP for all of the kershaw, BM and spyderco that they have. Also an hour+ away if im in a hurry. I will keep reading on this! I try to avoid that damn store like the plague. Besides the fact that they have ridiculous amounts of discontinued BM, K-shaw and spyderco knives.. I mean from the AFCK, Lil Temp, avalanche days... If ya know what I mean..
Sorry im getting off topic.. IM very tired.. You get the point..

Btw, I did not vote.. I am in between vote 1 and 2.. What do you propose we can do about this if the prices really do sky rocket.. Should we email Les De Asis?
Matt


Dude, I live in the NW corner too. Norfolk actually, you must be talking about the Victorinox store in the West Farms Mall right?
 
I live in New York City and because of the knife laws I have no choice but to buy on-line. There are no stores that sell them. I always bought on-line anyway because of the lower prices but if this happens I won't be able to buy a BM at all. I've been using BM knives for about 15 years and all around they are my favorite production knife, but I have to tell you. If as a 15 year plus customer I'm shout out I won't be very happy and will take my business elsewhere ......................
 
WOW i feel really stupid now. crap. :grumpy:

Why feel stupid? The idea lives on. If BM doesn't care about customer satisfaction, that won't be good for them long term.

Here are a few beefs I have with them: First, if you take one of their knives apart, you void the warranty. Guess what? I consider their warranty worthless. When I buy a BM, I figure the warranty will not be honored.

All in all, that isn't good for them. If they think it bolsters their bottom line, well, guess what? I'm not buying much more of their stuff.

What I've purchased from BM new is a 755 MPR, and a 930 Kulgera. The MPR is great, I love it. The 930 and it's Axis lock is only so-so. Not a big fan of that lock. And planning on NOT buying more of them. The other one I bought from a forum member.

I like their knives, but know their customer service ain't that great... JMHO.

Folderguy
 
For all the people asking what ever happened of this, well it did happen and it really made no real difference, so everyone can chill out. The only difference now is that you either have to call the dealer up or enter a coupon code to get the knives at the same prices they have always been.

Like someone mentioned earlier, I find it funny how some people were saying they won't be buying from Benchmade because of this and will buy ZT's instead. ZT, like BM, is also using a MAP policy. All that means is that dealers can advertise a price no lower than a certain % off MSRP.
 
For all the people asking what ever happened of this, well it did happen and it really made no real difference, so everyone can chill out. The only difference now is that you either have to call the dealer up or enter a coupon code to get the knives at the same prices they have always been.

Funny, I lost 5 potential knife sales today because the store I work in no longer carries Benchmade (side note: this is just the people who specifically came up to our knife counter and asked if we carried Benchmade knives, then walked away when I told them we didn't anymore). Why? Because we're a regional chain, and to simplify ordering enough stock for over 70 stores in three states, we deal with a single regional distributor. See the problem yet?

We were the one pf two store in the area that carried Benchmade products, and the only one that actually kept the selection updated for newer models. And now, thanks to the direct sales part of the equation, we can no longer carry them. That's lost revenue on our part, on our distributor's part, and on Benchmade's part. How does that make sense? And how is that making no difference?
 
It is funny reading these new comments when what the thread is about happened ¾ of a year ago. So everyone has been dealing with it for a while now and apparently many people haven't noticed. Because it's not a big deal, sometimes I think people just likes to complain.

BTW Benchmade has one of the absolute best warranties in the business. Don't make assumptions about the warranty because of hearsay you read on the internet , and find out for yourself how truly good it is.

And Folderguy, it sounds like you got a lemon with your 930 or more likely when you took it apart and put after market scales on it, something didn't go back together right. They say not to take it apart or warranty is void so they don't get bags of parts from people who don't know what they are doing. If you take your knife apart and put it back together without breaking anything they will honor their warranty. Many people love the AXIS lock but I guess it isn't for everyone? I think it is the best engineered lock on the market which is very strong, ambidexterious, safe and easy to use. I personally wish I could get every knife with an AXIS lock as I much prefer it over frame/liner locks and back locks. I'm curious what specifically you don't like about it and what makes other locks better than it?
 
BTW Benchmade has one of the absolute best warranties in the business. Don't make assumptions about the warranty because of hearsay you read on the internet , and find out for yourself how truly good it is.

Seconded. I may have issues with the distribution policy change, but I've never had a problem with Benchmade's warranty service or any of their products. I'd still recommend pretty much any knife they make. It just sucks that I can't sell them to the people who come to our store.
 
The whole thing is a nonissue to me as a consumer. There are a lot of companies making good knives out there and a large number of custom makers. Many people, myself included, preferred these other brands even before this policy. This does not prove anything about whose knife is better, but does prove that there is a rough and competitive market out there with a lot of good choices.

If Benchmade tries to keep their prices artificially high or commit other marketing errors, sad though it may be, they will hurt themselves more than anyone else; if lots of people buy them anyway, then the prices and policies must actually be reasonable.
 
Hahaha I guess it's all spyderco,kershaw, and ESEE For me now :D
In all seriousness though a company like benchmade should know how fickle the military gets about those contracts. I doubt many of them will be reinstated, and some current ones will be dropped. Whenever knife companies do this they either (A.) Fail and go back to business as usual or (B.) Become a niche company a la microtech with ridiculously overpriced MSRP only blades and watch there volume sales drop. I'm betting on option A.
 
Funny, I lost 5 potential knife sales today because the store I work in no longer carries Benchmade (side note: this is just the people who specifically came up to our knife counter and asked if we carried Benchmade knives, then walked away when I told them we didn't anymore). Why? Because we're a regional chain, and to simplify ordering enough stock for over 70 stores in three states, we deal with a single regional distributor. See the problem yet?

We were the one pf two store in the area that carried Benchmade products, and the only one that actually kept the selection updated for newer models. And now, thanks to the direct sales part of the equation, we can no longer carry them. That's lost revenue on our part, on our distributor's part, and on Benchmade's part. How does that make sense? And how is that making no difference?

Sounds like BM has some growing pains, 20 years later...

Maybe they've been doing poorly financially, and some regulator is getting ready to make their life way more difficult.

Maybe also they're facing lawsuits or something.

In any case, it doesn't look good for them.
 
Sounds like BM has some growing pains, 20 years later...

Maybe they've been doing poorly financially, and some regulator is getting ready to make their life way more difficult.

Maybe also they're facing lawsuits or something.

In any case, it doesn't look good for them.

Actually Benchmade is expanding their facilities and manufacturing capacity so they can make more knives and are running at full capacity making knives from all the info that is available on the company. I don't think they are hurting at all and if the number crunchers figure out this was a bad move from decreased sales then they will change again. They did it because of all the mom and pop brick and mortar stores that were complaining that they could not keep up with the internet. It's not the best for customers seeking the lowest prices as quickly and easily as possible, but I think it is admirable that they would take that chance to try and give the B&M stores a more even playing field in today's marketplace.
 
It is funny reading these new comments when what the thread is about happened ¾ of a year ago. So everyone has been dealing with it for a while now and apparently many people haven't noticed. Because it's not a big deal, sometimes I think people just likes to complain.

It can take a while for some problems to really crop up. Maybe that's starting to happen now. For instance, it took many years for the credit problems with Fannie and Freddie to really manifest themselves, and in the end, it wasn't good.



BTW Benchmade has one of the absolute best warranties in the business. Don't make assumptions about the warranty because of hearsay you read on the internet , and find out for yourself how truly good it is.

And Folderguy, it sounds like you got a lemon with your 930 or more likely when you took it apart and put after market scales on it, something didn't go back together right. They say not to take it apart or warranty is void so they don't get bags of parts from people who don't know what they are doing. If you take your knife apart and put it back together without breaking anything they will honor their warranty. Many people love the AXIS lock but I guess it isn't for everyone? I think it is the best engineered lock on the market which is very strong, ambidexterious, safe and easy to use. I personally wish I could get every knife with an AXIS lock as I much prefer it over frame/liner locks and back locks. I'm curious what specifically you don't like about it and what makes other locks better than it?

(Some of my comments are in bold, above.)

So maybe I got a BM "lemon"? Hmmm, I'd hope that to not be the case! If their quality control isn't there, that isn't good. I prefer to think there's a different sort of problem, that may be a design flaw in the Axis lock that renders it prone to having some issues, like I have had.

I made new scales for my 930, but I don't like to use the term "aftermarket" because that's like calling those who will go and work at a company that's being struck as "scabs." "Aftermarket" is a pejorative term (to me) in this circumstance. "Aftermarket" sounds sort of illegitimate to me. But what do I know? I'm not a "purist" in these matters, and choose to personalize some, or many, of my knives. It matters little to me if some future collector won't like my modifications. The knife is mine, and doesn't belong to anyone else. One of the main characteristics of the right to property is the right to use and abuse. And I do "use" my knives... Safe queens most are not.:D

I assure you I know how to take apart a Benchmade Axis locked knife, and put it back together correctly. In fact I did it several times in the course of making the scales.

What happened was some crud got inside the lock after I'd finished the scales and started carrying it daily. It worked just like new from the factory. The issues didn't occur right away. Don't remember exactly when, but the lockup became loose. Was I flipping open the poor knife? Of course I was!! Hello.... was I abusing it? Hmmm... I don't think so, but that might be a matter of some interpretation. Anyway, some crud, probably from inside my pocket, as I was carrying it daily for some time, got inside the lock and prevented the locking mechanism from going fully forward, resulting in a loose lockup. Wiggle loose. I never imagined that would be the problem and tried different things to remedy the situation, but only when I took it apart did the flattened crud drop out of the lock. That was the problem. Put it back together and everything's fine now. However, that lock may be prone to getting dirty. You tell me. Most folks apparently haven't had the problem that I had, and if it happens again, and it probably will because I carry the knife still, just not daily, some dirt from inside my pants pockets, or perhaps lint, will find a way to get in there and muck it up again. In my experience, pockets in dress slacks will develop some lint. Just the nature of the beast.

If you like the ambidextrous feature, that's great, all the more power to you. I'm a righty, and don't really care about that for me.

I also find the lock a bit difficult to actuate one handed. Maybe my fingers are 1/4 inch too short or something, not sure... Just don't like the feel of it. And yes, I can open and close it one handed. Much less comfortable to do than just about any liner or framelock folder that I have. And I include the Tri-Ad lock in that. I open and close it one-handed without any trouble at all.

Would I buy another? Perhaps. There are some other BM models I'm considering, but I sure don't look on the Axis as a major selling point, at least not for me. Hope that explains it. :)

Folderguy

P.S. People can rave about Benchmade's warranty. I personally don't want to get to know them. I'm sure they're very kind and considerate and compassionate and all that. But it's a little like getting to know the service manager at the car dealership. I don't want to know him, because I don't want things to happen to my car that will require his tender loving care. I want the car to run fine, and not break down. I'm sure the service manager is a great guy, I just don't what to know him. Same with BM's customer service.

When I first read all the disclaimers for BM's warranty, it was a bummer. And so I just figured it was worthless, as I was going to flip the knife open, and do stuff with it that they would say is "abuse." Truth be told, I consider BM to be light duty, very light duty. Not tough, not strong, just a decent knife.
 
Actually Benchmade is expanding their facilities and manufacturing capacity so they can make more knives and are running at full capacity making knives from all the info that is available on the company. I don't think they are hurting at all and if the number crunchers figure out this was a bad move from decreased sales then they will change again. They did it because of all the mom and pop brick and mortar stores that were complaining that they could not keep up with the internet. It's not the best for customers seeking the lowest prices as quickly and easily as possible, but I think it is admirable that they would take that chance to try and give the B&M stores a more even playing field in today's marketplace.

I've purchased a few knives from a local store, at higher prices, because they had what I wanted in stock, and their price was reasonable. Knowing that I also buy online, they discounted their usual prices slightly for me. This is a good relationship. I support the local brick and mortar and get what I want at a reasonable price. However, one of the knives they had that I liked they had an unreasonable price on, considering what I could get the knife for elsewhere. Guess what? I didn't buy from them, but bought it elsewhere. Are they really complaining about internet sales? No, and the knives they have in their store are at a price point where customers buy not just one but several at a time. Smart business practices.

BTW, I don't want an even playing field in this circumstance, because it means I'm going to be paying more, perhaps substantially more. A smart brick and mortar will start selling online, at discount, if they wish to compete. They can offer online discounts for the more regularly priced in-store merchandise. Lots of places do that now...

Adapt!!
 
Lucky for me that Benchmade hasn't brought anything out I just had to have since the 770 and 690 series knives. The list price nonsense pretty much seals the deal for me - I'll not be spending another dime on a Benchmade.
 
Don't judge the Axis lock based on the hard to deploy Kulgera. It has a design defect. Namely the studs on either end of lock bar don't project far enough past the handle slabs. If you make a custom handle, you can scoop out the area around the bar ends. Lengthening the bar is a more difficult matter. The projection distance is easily measured with the step feature on a digital caliper. Besides the shortness of the bar, the ends are less grippy than on other models (they got away from the beehive design and substituted castellated ends).
 
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