Boker Service

[GronK]

I recently inherited an older Boker stockman which had a broken main blade. I sent it to Boker USA a month ago with a note that I would prefer to get it repaired, but would accept a replacement. Today I received it back, untouched, with a form note about parts no longer being available. After the personal experiences I've had with other makers, and the stories from others on this forum, this is truly sub-par performance. I'll not be buying or recommending Boker from here on out.



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GronK
Just 'cause yer paranoid don't mean someone ain't out to get ya!

 

[David1967]

Send e-mail to Boker in Germany and I am sure they will take care of you. I had only good experince with them. Their customer service here in Europe is outstanding. Please do not judge the whole company from your one negative experience.

David

edited: their e-mail: Heinr. Boeker Baumwerk GmbH [heinrboker@boker.de]

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DIVERTI NESCIO

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[This message has been edited by David1967 (edited 04-25-2001).]

 

[GronK]

I may just do that. I sent the US company a nasty-gram yesterday. If I get no response, I'll write to Boker in Germany. Thanks!



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GronK
Just 'cause yer paranoid don't mean someone ain't out to get ya!

 

[GronK]

Update:

Had a discussion with Boker Customer Service. The problem with the old stockman was clearly outside the realm of the warrantee. They let me buy a replacement at a substantial savings (a lot better price than any internet dealer!), and we're happy now. Love the new knife so much I've bought a few more!



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GronK
Just 'cause yer paranoid don't mean someone ain't out to get ya!

 

[David1967]

David

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DIVERTI NESCIO

---------------
My Photopoint pictures

Mikov Knives