Ah, I've had a couple bad run-ins with botach. This was before I found out what they were all about. I ordered a rail system for an AK and paid for next day air. Yeah, they shipped it to me two and a half weeks later. I wrote them a WTF email and asked for the twenty extra bucks back for the next day shipping. No reply. Oh well. Later (late august) they had a great deal going on for some glock mags. I got three. One 23 mag for my buddy and two 32 mags for me. I got one 23 mag and two 22 mags. Hmmm, easy mistake, I guess. Their customer service is like pulling teeth. I must have called a dozen times. Half the time they don't answer, the other half they just pick up the phone and then hang it up. I finally got through and the lady told me to send the mags back and they would make good. I sent the mags back, but they didn't send me anything. I did the phone routine again and they finally told me they didn't have any in stock, but they would send them to me as soon as they were. Ok, so I forgot about the mags for awhile. Then I remembered (november). I did the same old phone routine again, this time I must have called about sixty maybe seventy times over a couple days. No answer or they just hang up as soon they pick up the phone. I left a bunch of messages on their answering machine and a few emails. They finally did send me the mags, though. Still, it left a bad taste in my mouth for botach.