Okay, I just got off the phone with them. I need a piece of white leather for a scabbard I am building and they had one on their website I ordered. Later in the day however I got to thinking... the pictures weren't that clear what if it doesn't have the grain I need? I called them up and talked to the owner, Churchill, and he told me that yes it did look like vinyl. I explained that I really couldn't use that and wondered if I could either cancel the order or switch to another side if he had one. He dug around and said that all he had that fit the bill was a piece that was twice as big... but what the hell he'd just send it to me anyway. Now, he had to get off the phone so he could run out and catch the UPS truck! 
Wow! How generous can you get? Now that's what I call customer service!
Wow! How generous can you get? Now that's what I call customer service!