Hey guys/gals. I‘ve been around these parts long enough to know that unsubstantiated bitching about a maker or company is frowned upon. I took great lengths to resolve this issue before coming on here. I still won’t name names yet but I’d appreciate any and all advice.
my story:
On November 6th 2021 I purchased a custom knife via a very reputable on-line store. I received the knife and was very pleased and went about carrying it right away. Within a week I was coming out of a convenience store and caught the pocket clip on the door frame and sprung (bent) it out. I was fortunate enough to notice right away and didn’t lose the knife altogether. I contacted the maker’s company, got a mailing address and quickly sent the knife in for repair.
After not hearing any news for 2 months I called the company to see if the knife had made it there. I was told it was received but that it was going to be a difficult repair. I expected this. Fast forward 2 more months and I haven’t heard any news. No big deal, I made a followup to the company on May 15th via FB messenger. I was told due to the nature of the repair the gentleman that usually does them could not fix it and was holding it for the maker himself. Great! I settled in for more of a wait and was pleased that the maker himself was going to repair.
I had heard nothing by July 10th so I once again FB messenger the company. My message went unread until July 26th when I’d had enough and I called the company personally. I spoke to the gentleman that normally does repairs and was told that he had sent my knife to the maker’s personal shop to fix and he would call and speak with the maker and get me an update. He seemed rather put out by my phone call but oh well, I’m talking a $900 knife here. I figured he was having an off day and asked twice that he call me back with an update. He promised he would.
July 30th rolls around, no update again. I decide I’ve been way to nice with this company and email the maker himself asking if he has my knife and any update.
On August 7th I received a return email from the maker apologizing for the delay and that he has never had the knife in his personal shop, that the gentleman at the company told him that he would repair and send back to me! I responded that I was very concerned that no one seems to have my knife and could he look into it for me? He responded 2 days later that he , again, never received the knife and that his company was supposed to do the repair! I asked him if he’s suggesting that I call his company again myself and find out what’s going on? He replied that “he didn’t have the knife”.
This last conversation took place on Aug 10th, it’s been 9 months since I sent it in and I’ve weighed the decision to come on here and get advice and finally decided to do so.
sorry for the long post but I wanted to be as objective as possible.
What is your honest advice?
Thank you!
Terry
my story:
On November 6th 2021 I purchased a custom knife via a very reputable on-line store. I received the knife and was very pleased and went about carrying it right away. Within a week I was coming out of a convenience store and caught the pocket clip on the door frame and sprung (bent) it out. I was fortunate enough to notice right away and didn’t lose the knife altogether. I contacted the maker’s company, got a mailing address and quickly sent the knife in for repair.
After not hearing any news for 2 months I called the company to see if the knife had made it there. I was told it was received but that it was going to be a difficult repair. I expected this. Fast forward 2 more months and I haven’t heard any news. No big deal, I made a followup to the company on May 15th via FB messenger. I was told due to the nature of the repair the gentleman that usually does them could not fix it and was holding it for the maker himself. Great! I settled in for more of a wait and was pleased that the maker himself was going to repair.
I had heard nothing by July 10th so I once again FB messenger the company. My message went unread until July 26th when I’d had enough and I called the company personally. I spoke to the gentleman that normally does repairs and was told that he had sent my knife to the maker’s personal shop to fix and he would call and speak with the maker and get me an update. He seemed rather put out by my phone call but oh well, I’m talking a $900 knife here. I figured he was having an off day and asked twice that he call me back with an update. He promised he would.
July 30th rolls around, no update again. I decide I’ve been way to nice with this company and email the maker himself asking if he has my knife and any update.
On August 7th I received a return email from the maker apologizing for the delay and that he has never had the knife in his personal shop, that the gentleman at the company told him that he would repair and send back to me! I responded that I was very concerned that no one seems to have my knife and could he look into it for me? He responded 2 days later that he , again, never received the knife and that his company was supposed to do the repair! I asked him if he’s suggesting that I call his company again myself and find out what’s going on? He replied that “he didn’t have the knife”.
This last conversation took place on Aug 10th, it’s been 9 months since I sent it in and I’ve weighed the decision to come on here and get advice and finally decided to do so.
sorry for the long post but I wanted to be as objective as possible.
What is your honest advice?
Thank you!
Terry
