I've also had excellent customer service, on the mail order side. Once, a few Xmas-es ago, they did make a small mistake on my package, and not only did I receive a 10%-off-next-order coupon, but I got a personalized letter from one of the principals....a welcome, if rare, touch in this day and age!
[This message has been edited by JohnG (edited 01-24-2001).]