Broken ESEE 6?

D

D154

Joined
Jul 29, 2010
Messages
95
So the tip of my 6 just snapped off as i was poking it in a bit of wood; does anyone know where i could send the broken knife to, or if it can even be rplaced or fixed?
 
From their site:

http://www.eseeknives.com/warranty.htm

No Questions Asked Warranty. If you screw it up, break it, or cut it in two with a cutting torch, send it back and we'll replace it. Warranty is transferable. In other words, we warranty the knife no matter how many times it's been traded, sold or given away. We don't ask for a sales receipt, date of purchase or where you bought the knife - No fine print and no hassles. If you have a problem, contact us.

Note: You MUST complete this form and return it with your knife. You must email us a tracking number and the reason you are returning the knife for warranty repair. We suggest you email us before you ship the knife to make sure the knife is covered since we do not warranty normal wear and tear.

We do not warranty against rust or normal wear and tear. Note: Our knives are made from high carbon 1095 steel. And while 1095 is a top choice for professional cutlery designed for hard use, it will rust and stain if not properly cared for - especially on the cutting edge and around the laser engraving. It is the user's responsibility to keep the blades properly lubricated and cleaned. We suggest using a dry film rust inhibitor such as TUF-GLIDE or TUF-CLOTH.

This warranty does not apply to the new Lite Machete or our soft goods line. Please view this page for warranty information on the Lite Machete.

A lot of folks have asked us how we can stay in business offering such great customer service and warranty protection. The answer is simple; we believe that American consumers, as a whole, are honest people. The occasional customers who are dishonest are few and far between, so even if we lose every once in a while due to dishonesty, our reputation of great customer service, regardless of the situation, brings us more good customers.

Randall's Adventure & Training only guarantees and offers customer service on knives built by ESEE Knives (Formerly RAT Cutlery Company) and any knife manufactured by RAT Cutlery Company before the name changed to ESEE Knives. Randall's Adventure & Training does not guarantee or offer any customer service for knives that are manufactured by any other company. Randall's Adventure & Training does not guarantee or offer a warranty on any knife manufactured by Ontario Knife Company. Please view the history page for more information.

http://www.eseeknives.com/Warranty Form.pdf

Contact info:
http://www.eseeknives.com/contact.htm

General Inquiries, Technical Questions and Individual User Customer Service:

ESEE Knives
P.O. Box 99
Gallant, AL 35972
PHONE: (865) 933-8436
FAX: (256) 570-0175
E-mail Mike Perrin: info@eseeknives.com
 
that warranty is the reason that I decided to get an IZULA and plan on getting a 4 when I get around to selling my Gerber LMF II
 
man you musta really been wailing on that knife for it to break :eek: the great thing is that it is covered. turn that frown upside down :D
 
I too would like to see some pictures :grumpy: and thank you ESEE for thinking of your customers :thumbup:
 
You guys are the same ones that wanted to see the car wreck movie again and again in Drivers Ed. in high school:)
 
There were some pretty gruesome wreck scenes in the films I watched. Course they can't show that stuff now because it might offend the sensitive nature of children and they might have bad dreams but it did make me think about the consequences of driving like an idiot.:)
 
riz_aaroni said:
I'll third fourth the pics. Seems a little hard to believe if it was simply poking some wood.
Click to expand...


when i worked in a bicycle shop some of the worst damaged bikes were brought in with a story that always began "I was just riding along and..." after a whle you knew what someone was going to say before they said it, just from seeing the bike.

but having said that... well, some people do poke harder than others. :D
 
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