Buck Custom 110 shop Customer service

K

knifecollector42

Joined
Feb 29, 2008
Messages
2
Anybody share my experience, Just wondering about your customer service experiences. I own a decent number of collectable Buck knives including a few from the custom knife shop, Anyway On 12/12/07 I ordered a buck custom with cherry handle, nickel silver with rivets tan sheath.
Wait 5wks, no knife , I call (Response: Knife will ship next week),
Wait 2 wks, Call, (Response will be Knife ready in 1 week).
Wait 1 week Call. (Can't find knife) I e-mail Joe Houser. talk about knife being late and custom knife not finding my knife. Following monday I get an e-mail, knife found, expedited shipping. Knife arrives Tuesday. Dirty,oily tan sheath, oil on card, 3 rivets on the knife. Web site shows 4 rivets (3 plus rocker).
Email Joe houser. No email response but a few days later I Get a new card plus "Black" leather sheath. Letter in box, Explanation: all tans are oily, so we gave you a black sheath, we changed knife design to have 3 rivets not 4. but we haven't updated our web site yet. SORRY, Buck Knives. 10 weeks into this and I rip off a not so nice e-mail to Mr houser about customer service @ the shop. Finally, He offers to replace the knife with one with NO Rivets (Only because I happen to suggest that I would prefer on with no rivets to having with with 3 rivets.) I wanted the knife as pictured on the web site but I've been made to feel that thats alot to ask. Mr houser personally is a nice guy but the shop needs to work on the customer service & communication thing. At least thats my experieince. At this point I'm not interested in shipping the old back & waiting 3 more months for a new knife thats still not going to be what I wanted in the first place. I was curious as to if this is a common theme with the custom knife shop. Is this the new dirction Buck knives is taking? Whats your experience?
 
All of my experiences with petes custom knife shop were great!I do know that no matter how hard a company tries to satisfy their customers,sometimes $h!t happens and things get lost.

I can't understand why you are complaining because of a rivit though,no custom buck 110 fromt he custom shop have an exposed pivot pin,the pic in the build model is of a factory 110 all having the exposed pin.It makes no difference,Joe seemed to address your complaint sending a new card /sheath,he can't control natural leather,oily or not.

Some people find something to pick apart no matter what ,are you like that?
 
And you also have to realize that the price for those 110's are real low for what you get. I can't imagine Buck can make a profit by selling a customized 110 for $125.:eek:

Edit to add that I have a custom 110. I received it in a reasonable amount of time. The quality wasn't perfect but I was well pleased with the knife. Like I say Buck = a whole lotta knife for the $$$.
 
4 custom 110's and everyone delivered perfect and earlier than their 4-6 weeks stated time.
 
I must mention also that one time i ordered a custom 110,it was built and de3livered in 3.5 weeks.......AND....AND ....THEY SOMEHOW SLIPPED UP AND DIDN'T CHARGE MY CC FOR IT.See how things can sometimes happen?I could have easily gotten a FREE custom out of it,but there was no way in h@#$ i would have done that,I called them and had them charge my credit card,that made it official,the knife was now mine.LOL
 
Its not being picky.
Its simple, that web site is suppose to be your guide, If I saw the knife with 3rivots instead of 4. I probably would not have ordered the knife. Yes it changes the look. You show me a picture, thats what I expect to get. I told Joe the same thing. I ordered a tan sheath and get a black one instead, thats being picky. I hope the next time you go to the bar and order a Samuel Adams, a rare steak and fries and you get a Bud, Well done steak and rice, Don't be picky though, its still a beer meat and a starch. Oh yea and you get this after waiting an hour and a half for your meal. Understand the analogy. It's about the service. This knife was meant for my daughter as gift and I didn't receive it on time, Then when I did receive it, the sheath is dirty and the knife wasn't what I ordered. But I'm picky, So don't be so tacky or quick to attack until you take the appropriete amount of time for your brain to assimilate the whole story, The thread was an inquiry, Its what happened to me and I was curious if it happened to anybody else. If your experiences were good than say so, Or do you feel its your duty to attack anybody that has an experience that differs from yours? Your the guy that likes to look for trouble huh? Go Away
 
Yes,you are picky,OH MY GOD YOUR KNIFE CAME WITH 3 RIVETS INSTEAD OF 4,someone call the cops and send a tissue over right away,go back and look at what i said,if a hidden rivet is the deciding factor in you purchase,maybe you should buy another type of knife,maybe a plastic one from a dollar store would be up to your speed.

I get a kick out of the internet tough guys,I know there is one on every forum,one time i actually met one and boy did we laugh at some of the things he had said on that forum,it was truely funny.

But hey,you asked for a knife with 4 rivets and all customs come with 3 so ,i have both and see absolutely NO difference.If you don't like it i'm sure buck will make it right,like they always do.Nobody attacked you here,you just said you sent a ignorant not so nice e-mail to Joe,is that showing respect ?nope.
 
I suggest you mail the knife to me immediately and try and forget this tragic experience.
 
Hi knifecollector42,

Sorry to hear of you unfortunate experience with your Buck custom shop knife. Remember there is always that one that falls through a crack.....sorry it was yours. As for the rivets...as stated all of the custom shop knives are made that way; you get three or none...your choice and that's it (the site should be updated to show this). All of the regular's here on the Buck forum know that and you should also expect that the regulars here will defend Buck and all of their employee's if they feel they have been mistreated...this is the BUCK FORUM after all. Sorry if we offended you...But, we are all like family here....and as such....if you say bad thing about my mother or brother....well you just mite take a hit or two....sorry for that...but we are all family here.

However, I agree with you 100% it sucks when you pay for something and it takes longer than stated and is not what you expected looks wise. Buck needs to up-grade their web site and is working on that....very slooooowwwwlly. In this and day and age of instant gratification it's hard to wait for anything...ARE WE THERE YET!!!!. Try to remember Joe H is a great guy and has moved the earth for a lot of us here and will do everything he can for you to make this right...But, he is also human and it's hard to go the extra mile for someone who slaps your face...IMHO...think about it.

The last set of custom 110's I ordered were completed in about 3 weeks and I had them both in my hands on the forth week. I personally expected it to take much longer as I placed this order just before Xmas 12/04/07....a very bizzy time of the year for any retail manufacturing company. The knives are awesome in every way. Buck's customer service is second to none. You contacted them and let them know about some issues you had and they tried to help you out...most US company's today would have said....IF YOU DON"T LIKE IT RETURN IT...pal....and we'll charge you a 25% restocking fee. Again sorry to hear of your bad experience KC42....I hope it works out for you in the end. Oh....welcome to the Buck forum ;)

jb4570
 
KC42,
Welcome to the forums. This thread is of particular interest to me. As I told you several times, we are in the process of making some changes in the Custom shop. Hopefully we can glean some helpful comments from these posts that can be used to make the whole experience better.
I do apologize that the extra sheath and discount we gave were taken as an insult. I can guarantee that that was not the desired reslut.
 
2 customs, no problems here ;)

Bucks Customer service is almost impossible to beat now days (IMHO)

3 rivets 4 rivets....:confused:

Seems a tad picky to me but to each his own I guess.







Razor this thread is funny ;) Reminds me of the good old days :D
 
jb4570 said:
...the rivets...as stated all of the custom shop knives are made that way; you get three or none...All of the regular's here on the Buck forum know that...
Click to expand...

I don't know if I'm a regular or not, but *I* didn't know that...My Buck Customs were ordered without rivets, so it never came up...

As for Buck updating their web site, that is the biggest joke in Idaho! Joe told us a year ago that Buck had hired someone to do just that...check this page and tell me where the tang stamp for 2008 is...or 2007... :rolleyes:

http://www.buckknives.com/technical_making.php

And all my tan sheaths drip; it may well be oil, but it probably has leather preservative [Tannic acid?] mixed in with it. Don't get it on anything you want to keep looking nice....like a shirt... :)
 
I've only ordered 2 Customs out of the Shoppe...no rivets, and black sheaths,,since reading posts about the oily tan ones, and the knives arrived within 3 weeks...and both have engraved blades. Wow, I just took the easy transaction for granted:D
 
Hi, knifecollector42.

First off I would like to say that your experience is the exception to the rule. I have ordered 4 Custom Shoppe 110s' and all were completed in a perfect manner within 6 weeks, with international shipping. I was aware that the CS 110s' had only 3 rivets, having read the information from this forum. However, you are quite correct in that the custom design web page should reflect the exact specs of the knife. Clearly you have a legitimate grievance, that is most unfortunate given the time sensitive nature of your order.

I believe in the integrity of Buck Knives and I am certain that Buck will do everything in their power to address your concerns. It would be truly unfortunate if you don't give Buck a chance to make things better. I believe that given the opportunity, Buck will give you the same positive buying experience that so many of us on this forum have enjoyed.

Regards,

Al
 
All i know is i use my knives and that includes my custom shop 110's ,and i could care less if they have 3 rivets or 4...I would like to know how many knife companies offer a custom version of a production knife,and how long would they continue to do so with people knitpicking over silly things such as a hidden pivot pin?

The picture on the buck knives site is only a guide and does not reflect the actual knife,it serves as a tool to see what each knife might look like in any given configuration,like if i click on stag and it shows the stag pic,its not going to be the actual stag you get,sometimes i think being too picky is going to be the death of the custom shop.

Also ,i do not think for one minute buck makes much of a profit on the custom 110 .

Its more of a thank -you to dedicated customers i kinda think....
 
I don't have a custom yet, but with all other dealings with Buck I've always had good resluts. Um... Oops.:o
 
chickentrax said:
As for Buck updating their web site, that is the biggest joke in Idaho! Joe told us a year ago that Buck had hired someone to do just that...check this page and tell me where the tang stamp for 2008 is...or 2007...
Click to expand...

You poor, poor impatient people, Rome wasn't built in a day ;) (LOL)

I was always taught, "Good things come to those who wait"

*I* think the wait will be well worth it ;)


Buck still has the best customer service
 
As to his question re the Custom Shop 110s. I ordered two - and was told it would be 6-8 weeks and they didn't have Damascus... it was 7 weeks - and I got teardrop Damascus! They tried a fast one on my second one... tried NOT to charge me, either... I fixed them... made them take that payment, too, R-B! I hated the wait... loved the result.

Gasp, I never noticed before, my CS 110s have but three rivets... whatever will I do, the AG110, '07 Collector's Tin 110, and others in my display have four... the CS's are obviously inferior! Of course, pick any of them up - they are all top drawer - okay, maybe not the 560XLT with the 110 blade, but the rest are fine. Seriously, the CS 110s I have - and have seen - are great values. Of course, every maker can and will have a few 'slip through' sorry it had to be yours. Buck will make it right - give'em a chance - and welcome to the loonie bin here ... You have access to some first rate folks here... and some who drove Nurse Ratchet into an early retirement, too.

Stainz
 
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