Buck Knives Forever warranty?????? not so good, in fact NO GOOD!

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Well, Our reputation as a nice and helpful bunch of folks has already been tested this new year. The original poster was here venting his frustration. A we end up responding to some degree with the same frustration because as was stated we didn't get a chance to help the guy figure out his warranty issues. As we have all heard before and several forum members have experienced, folks at Buck have to work with the communications they receive from the public. If the OP had been told his knife was discontinued and could not be replaced then he could have discussed being offered a replacement. I bet the Buck CS folks do their best but even long time well versed forum members had to figure out what knife the guy had. I hope that when Buck received his knife it was taken around or maybe even Joe Houser got to see it for a ID as a discontinued item. I know some have sent something in rare and then received a email about what they want to do because of that rarity. In this forums case all we can do is say, in most instances the OP situation should have garnered more communications and the Buck folks should have asked a few more questions as many of you have testified they have done for you. I recommend that anyone sending in a knife call Buck Customer Service and discuss the procedures and issues before mailing in a knife. Was he told to enclose a note of what he wanted to do if there were issues ? If someone wants to send in a knife with tracking and insurance then that is their option also, so the cost may have been $10.

As the Buck forum I say let someone vent their frustrations, don't be defensive to the point you get upset (because you know that the situation has not been the normal of the past). And then if someone wants to end a post by saying Buck knives are no good. We will 'kindly' wave goodbye and say "You are always welcome to return here to learn about Buck knives with calm and decent communications.

This is not directly for the OP but just a general statement. Anyone that wants to fight over stuff in this forum for fun is not welcome here. And I hope Buck forum readers will not be pulled into such activities.

300Bucks
 
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Thank you 300. This is a Buck lovers area. Myself included and its so rare to see any issues not taken care of by the manufacturer I jumped in when I shouldnt of. Anyway. I hope he gets his issue resolved. I will continue to spend all my money at the Buck store. lol
 
Oh no, defense is good. Its all about how much and when to apply. A poster with frustration gets to vent thereselves, for one because there is no way any of us can stop that. And to a degree that is a purpose of this forum. Better the venting is a question and answer, give and take rather than someone being 'overly' attacking. I don't think anyone in this posting was really doing anything wrong. But, as a frequent visitor you are clearly learning how and at what level to respond to new visitors with issues. No complaints for you from me. I usually, just get to read the postings later in the events that have happened and that puts me at an advantage on the considerations of the conversation. 300
 
Can we make a $5,000 wager on whether Buck has this on their website (I need some money to buy more knives)?
It's in about the same font size.

PLEASE NOTE IF YOUR KNIFE HAS SENTIMENTAL VALUE WHEN YOU SEND THE KNIFE TO US SO THAT WE CAN DETERMINE WHETHER TO REPAIR OR REPLACE.
 
For the record, you folks are sure jumping happy to wade in with opinions and speculation that I am somehow fabricating a story. Do you think this is for my amusement?? I opened this topic to let others know that everything is not so great for every transaction with Buck.
Just a suggestion here, but you might try holding off on entering a discussion until you have some idea as to what you are talking about. Kind of makes you look, well YOU KNOW... I merely want my knife replaced in kind as agreed to as I stated previously.
I followed the letter of the Buck warranty and spoke with them, as I already stated, for those who can't read and comprehend. Buck Warranty acknowledges the foul up on their end, that's they understand what's wrong, for you that need help.
Original email text:"
Buck Warranty Dept.
UPS freight oct 13 2015
I spoke with your CSR and she instructed me to send this Buck 211 ( the urethane handle is pulling apart from the blade) in for warranty claim , this replacement would be great for Buck Warranty 0933BKS-B Kitchen Paring Knife, Large, 420HC Steel, Paperstone Handles
Thanks so much,"
So to everyone that maintains an interest in my business with Buck, I don't think I should have to bear the shipping costs twice, I am very disappointed in Buck, That's my position.
Thanks for all the positive feedback.
 
I see the applause for the spreader... but, is it a paring knife? I'm confused how not sending a new paring knife wouldn't have been a little closer to the bullseye than the spreader. They have paring knives... why send the spreader? It is possible he assumed that all the communication was accurate concerning the transaction, we all do that once in a great while... well... not ALL of us... some of us never make a mistake. You know?... like, let's say... posting in this forum. It's very easy to do and unless you watch what you say, you will be flamed. Now he's lying still on the floor, in a pool of his own blood and urine... dead... LOL. Sorry... couldn't help myself, the ragers opened up on him in force and I have this irrational need to jump in and get bombed with the red headed stepchild... So, Bomb away!!!
 
This seems like a thread that has gone further than needed.
 
Way way too far. This is the second thread this week that I find doesn't to be on a forum of Buck knife lovers. We are here to share pictures of our Buck knives and talk about service we have received from Buck. Gripes need to be to Buck only as we don't care for that kind of stuff towards a company we like and support. We are not employees of Buck and have nothing to do on how they take care of returns or repairs.

300Bucks, I would like to thank you on how you took care of this and the other this week. You have been a very good moderator of this area. Thank You
 
klcmcse said:
For the record, you folks are sure jumping happy to wade in with opinions and speculation that I am somehow fabricating a story. Do you think this is for my amusement?? I opened this topic to let others know that everything is not so great for every transaction with Buck.
Just a suggestion here, but you might try holding off on entering a discussion until you have some idea as to what you are talking about. Kind of makes you look, well YOU KNOW... I merely want my knife replaced in kind as agreed to as I stated previously.
I followed the letter of the Buck warranty and spoke with them, as I already stated, for those who can't read and comprehend. Buck Warranty acknowledges the foul up on their end, that's they understand what's wrong, for you that need help.
Original email text:"
Buck Warranty Dept.
UPS freight oct 13 2015
I spoke with your CSR and she instructed me to send this Buck 211 ( the urethane handle is pulling apart from the blade) in for warranty claim , this replacement would be great for Buck Warranty 0933BKS-B Kitchen Paring Knife, Large, 420HC Steel, Paperstone Handles
Thanks so much,"
So to everyone that maintains an interest in my business with Buck, I don't think I should have to bear the shipping costs twice, I am very disappointed in Buck, That's my position.
Thanks for all the positive feedback.
Click to expand...

Welcome to the forums btw. Sorry to hear your experience wasn't resolved to your satisfaction. I'd say that it is an abberation though as most dealings with their warrantee department are pleasant ones. I do hope you give Buck knives another shot and not write them off due to this one problem you encountered.

The members here a very eager to welcome new Buck enthusiasts and share information and pictures. If there are other styles of Buck knives that pique your interest, I'm sure any questions about them could be answered here. Much knowledge here on the forum.

Best of luck in your knife adventures.....
 
Yes, I agree. But, I don't want to lock the thread , Hishand or someone else may want to make a 'positive' comment or may want to ask a few more questions so I will leave it going for them to do so.
But, I would appreciate it if we drop all the statements of fault, right or wrong and so forth. If someone wants to talk about the paring knife or spreader as knives, have at it. Otherwise the thread can drift off the bottom of the home page.

I could have bought one of the old wooden three knife sets in the wooden wall holder for $40 about 5 years ago and did not. I was thinking why would I need that long slicing knife, I will never use it. I still regret that action as I have about a dozen other dumb didn't buy events in my memory. The one before that was a near mint brass and wood scaled 119 w/ brown sheath for $30. I went back to the pawn shop after three weeks and it was gone. I guess you never really ever get smart enough to always do it right. 300
 
Well said, 300. Looks to me like Buck went the extra mile by providing an improved model. I hope you don't mind if I quote you on that last bit.

I'd also like to know what was wrong with the original knife.
 
Kwon Kwang said:
Well said, 300. Looks to me like Buck went the extra mile by providing an improved model. I hope you don't mind if I quote you on that last bit.

I'd also like to know what was wrong with the original knife.
Click to expand...

In post 31 above it mentions the handle was pulling away from the blade
 
Bad experiences can come from any company! Similar things have happened to me, and if you ask nicely you will get sent a shipping label:thumbup:
 
Sounds like Buck attempted to satisfy the warranty, but could have made a better choice on the replacement model. I can understand the OP's frustration with having to spend the money, but wow, 25+\- year old knife replaced with a brand new knife and he is publicly trashing Buck and never buying from them again! Dang, I'm not sure what knife company he would buy from that has such reasonable prices and such good service. Yes, they missed the mark this time, and should have sent prepaid shipping to the OP, but seems like they tried to make a happy customer and lost money too. I'm really having a hard time seeing what Buck did to avoid standing behind their warranty, being deceptive or malishous and not deserving of future business. I hope he gets a good replacement this time and is willing to post positively on its service. Lastly, I think it is healthy to hear about problems and complaints from customers and not just always from the fans...even if I don't always agree.
 
First off the op needs to calm down ans stop acting like a baby waiting on lunch time,lol.Buck has a warranty in the knife business that's second to none,the best there is in my opinion.Read the little paper that comes with every Buck knife and it will point you in the right direction,nobody is perfect in this world not you or I.The company made a mistake trying to help you is all,everyone has made a mistake before,I know I'm guilty of IT every day lol.CAlm down and instead of acting like a big baby and chewing out other members when they are also trying to help you,CALL Buck ,and explain what you want ,only then can they understand your wishes and try their best to resolve your complaints and fill your warranty exchange.
 
I have been stewing over this thread since it started wondering if I should add anything to it or not. In the OP's defense it would have been nice if Buck would have called him and explained to him that the knife could not be repaired and went over the options with him. Secondly I do believe Buck should reimburse him his expense in shipping the spreader back to them. I am a huge Buck fan and believe that maybe it could have been handled better
and at this point they may not be able to win the OP back. I to want to back Buck when things like this come up but sometimes you have to take a step back and look at what went wrong in the first place. I had a failure on
a Kershaw knife and I pass close to their factory every week so I took it into them. It was a long discontinued model and it was not repairable. They kept the knife and gave me a credit for the amount the knife originally listed for which I could use on any knife in the Kershaw line and I had 90 days to use it. I got a nice Kershaw ZT knife for the credit. They handled it great in my opinion. I got to choose what to replace it with for equal value.

Like I said. I am a huge Buck fan and don't like to hear someone bashing them but I also understand the other side on this one. Maybe though it could have been handled a bit better but all it would have taken was a phone call from Buck as well and there most likely would not have been a problem. There is also always two sides to every story.

Just my 2 cents worth if it is even worth that.
 
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