Buck Knives Forever warranty?????? not so good, in fact NO GOOD!

[wjerome]

I'm relatively 'new' to Buck Knives. However, my son misused his Buck 110 (a birthday gift from me & mom) and broke the tip. I admitted to 'Buck' the misuse but there is a lot of sentimental value and we are both big fans of Buck knives. They replaced the blade for $10.00. I never believed they would do it for free but everyone's happy and I will continue to but Buck knives.

 

[robgmn]

I'm relatively 'new' to Buck Knives. However, my son misused his Buck 110 (a birthday gift from me & mom) and broke the tip. I admitted to 'Buck' the misuse but there is a lot of sentimental value and we are both big fans of Buck knives. They replaced the blade for $10.00. I never believed they would do it for free but everyone's happy and I will continue to but Buck knives.

My son did the same this fall with my Bucklite that I've had for 30 years.

I came so close to sending it in for a $10 re-blade, but opted instead to reshape it and keep it that way as a memory of our first "just us" camping trip.
He'll get the knife for keeps when he's a little bit older and can appreciate it more (got him his own current-model beater in the meantime).

 

[G III]

I feel this thread touches on a large issue in modern life, and that's responsibility. The reason everything has to have labels and strict protocol, is because nobody is responsible for their own actions anymore. Hand gets caught in a woodchipper? Should be, 'that sucks, guess you shouldn't have done that', nowadays it's 'there was no label, it wasn't my fault I wasn't warned!'

At some point due diligence, and accountability left our everyday life, and I liken this to that. Had the op simply contacted them regarding replacement, there would be zero issues. Sure, buck could've called and asked, but I assume they have a set response for this type of thing, if X discontinued knife comes in, Y knife goes out barring further communication.

As far as shipping, I'm sure asking for a label would have been well within the realm of bucks warranty.

Yeah, it sucks it didn't go the way the op wanted it to. But if one is going to the trouble anyway, may as well make sure what you want to happen, does.

 

[MT_Pokt]

First... can we just let this thread sink?

So... for those who haven't read the entire thread to this point, or haven't read around the OP's rhetoric, I'll sum up what I gathered from the issue:

1- OP reached out to Buck for repair on an obsolete knife.
2- Buck offered to replace the knife with a new model of the same type.
3- OP agreed to this and sent his knife in.
4- Buck sent a replacement; not the knife of the same type as offered.
5- Buck acknowledged the error and suggest the OP send the other replacement back and get the originally agreed replacement.
6- OP came here to voice his disgust about having to pay to send their mistake back to them.

I don't see how the OP is being unreasonable in any way; other than his brand-bashing which I think we wore his a$$ out enough about.

If I'm wrong with my summary, please let me know.

For the record, my experience with Buck and their repair/replacement/spa and customer service in general has been second to none. Better than any service I've received from any manufacturer that I can think of right now.

Expecting the OP to come back cheering isn't very likely since we (as a whole) didn't welcome him with open arms. I'm not blaming us (as a community) because we basically defended the brand we're loyal to and we've had great experience with.

I think we let bygones be bygones and let this ship sink... whadda ya say?

 

[STEELHEADBULLY]

The above post is maybe the 3rd or 4th person to say, let this thread die. I realize I am doing exactly what they did,which is moving this thread to the top. YOU DO NOT HAVE TO SAY, THISTHREAD SHOULD DIE...JUST LET IT, DONT POST ANYTHING, JUST LET IT DIE. UNLESS YOUR LIKE THE LAST GUY WHO THOUGHT HE HAD TO GET HIS 2 CENTS IN BFORE SAYING LET IT DIE.....I AM AMAZED SOMETIMES

 

[300Bucks]

OK, OK I hear some heart felt request to let this thread go. It is a moderators credo to let things go as long as decent discussion is occurring. As mentioned we are re-hashing this, so I am going to lock thread. If anyone feels they didn't get a chance to say something important, PM me and I will put your message here. Re-locking it afterwards. Seems like a compromise situation on my part.

If anyone thinks I am out of bounds here , please PM with opinion and reasons.

300Bucks