Buck quality control duds

Joined
Jan 24, 2016
Messages
503
Here is my latest issue with a new knife I just got. I am a little bit angry about it since this about sums up the quality I've been seeing these days from Buck. I will not be contacting customer service about it since it is free to send it back to the retailer I purchased from. Buck get back on your A-game.
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That one was crushed under a lot of force. Like between a forklift and the floor. Was it in a box? This was not just "dropped on the floor."
 
I have had one issue in all the knives I have purchased from Buck. That one looks like liner was obviously incorrectly made or modified to correct lock up.

Too bad that made it out the door. living so close to the factory I see alot of knives while I am there.which is alot. I rarely see anything that looks like poor quality.

Are you going to contact Buck and let them know?
 
The box was mint. I have seen that the vantage selects have had centering issues but this one is mangled. To top things off, Canada border services agency are making their own laws and recently made this type of knife prohibited for importing. So even if I did send it to buck for replacement it would be seized on return.
 
The box was mint. I have seen that the vantage selects have had centering issues but this one is mangled. To top things off, Canada border services agency are making their own laws and recently made this type of knife prohibited for importing. So even if I did send it to buck for replacement it would be seized on return.

Interesting. There is nothing noted in the "restrictions" section on the USPS website regarding knives being sent into Canada. I have sent many knives to Canada as well as received many with only 1 that they had a problem with. The only one that I had a problem with was a wicked looking fantasy dagger that they seized a few years back because they did not like the wildly wicked look of the knife which was basically a wall hanger. Butterfly and auto's I know will not make it through but standard knives I have never had a problem with at all.
 
Wallace, the vantage is available for sale in Canada.Lots of flippers and AO knives are sold by Canadian vendors.
 
Posted it in a thread in knife laws, I believe in Nov 3rd 2016, knives with Flipper tabs are now considered autos.
 
^wow a flipper is an auto now in canada. that's just getting silly. so be it......

thanks for that info. good to know.

back on topic...ive had a couple knocked off points from sloppy sharpening from bucks, but all in all pretty darn good quality control. you got unlucky there, im surprised that made it out of bucks doors.
 
Wallace , there is a vendor in B.C. that sells vantages as well as many other Buck knives,over 200 models of Buck brand knives alone. How could they sell them openly if they are considered autos?
 
Because the gov't allowed the cbsa to make their own rules in 2003. It's not in the criminal code of Canada but only the cbsa.

But now that I've vented and recovered from tuna helper food poisoning, I still want the knife and am getting a replacement sent to me for free and the return of this one is free.
 
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Okay, it was not my intention to turn this thread into an argument, The point that I'm trying to make is that if you purchase flippers from Canadian vendors then you have the option of asking for a replacement from the vendor without the hassle
of worrying whether or not your replacement will make it past customs.Just my 2cents.
 
Yes, as I stated in my op.

Here is another problem I'm having, although very slight. It bugs me. Misaligned left and right, small gap in rear bolster, and giant nail nick. I measured it.
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I would hate to see this turn into Buck bashing
 
I would hate that too. But for somebody that doesn't have the luxury of going to Post Falls, it stings to have to pay even more money to send it in to be assessed. Then be at the mercy of the manufacturer to determine and take the time to repair or replace it. I am in contact with customer service but they seem to be having difficulty opening my attachments in the emails I've sent. I did have issues with a 119 in the past and have sent it in, got a replacement and that turned out to have some issues too. Buck did make it right for me though and now I have two 119's and thank you Buck for doing that.
 
Buck has one of the best customer satisfaction records in the industry. Send it back to the seller or Buck if you're not satisfied. That said, I've never experienced any problems with the 20 or 30 Bucks I've bought over the years.
 
Since I am in the commenting mode from another thread I will jump in here with my 20+ years of hard Buck knocks.

Buck puts its promise of satisfaction in writing. Feel free to call the Customer Service 800 number, speak kindly but give your opinion to your complete satisfaction. If you don't contact Buck how do they know bad stuff is being sold. You will send it back to the seller and they may just throw it in a big box to sell as is. Or re-stock it and sell it to someone else.

I realize many high rise urban, busy life, rural or cross border wilderness people have to 'order' knives from stores that do that type of selling business, I have done that myself. But, if you are wanting every detail without fault, and you are able to actually buy a knife over the counter in a store that is what I would do. As I complained about in another thread, that is also why I dislike the industry direction of clear clam packs that make carefully looking at a knife difficult. Large chain stores require that type of packaging. Mail order stores and large chain stores do not inspect the products stocked.

A Buck representative would tell you they seek every knife leaving the factory to be perfect. But, all adults know that just ain't gonna happen when you are make 300.000 or more of one knife model a year. I have tweeked small Vantages myself to center the blade, but not everyone has that desire to buy a knife that you have to work on. The bent liner is a problem that could easily be made worse by a owner trying to fix it. If I bought that knife at a yard sale for ten dollars I would likely give it a go and hope I didn't make things worse. You should not have to work on it yourself, Buck should have caught that on inspection before boxing it. I have handed Bucks back across store counters and said 'let me see another one'. That we order things makes that more difficult but everyone should expect that if you get something defective you have to work some more to get it corrected. I would like to hear about no problems but this type of issue is also a result in keeping costs down in pressures of production line quotas and cost cutting by cutting the number of people handling the knife.

You can say you have had a disappointment and had enough. For every frustrated Buck knife buyer you will get a dozen or more that are happy. No company walks on water. We share your disappointment and would like to hear you were able to feel good, one way or the other...... 300Bucks
 
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The vantage......Bucks lasting gift to humanity......or one of their biggest problem blades!?!?!

Seems they continue to have issues, unless you can hand pick one you never know what you'll get.
 
Love the Vantage,it's to bad that that some hit the shelves with issues. I think it is one of Buck's best for edc. That pocket clip is AWSOME and the knife is light and simple. With good steel and scale options it's a clear winner in my book and from a price point you won't be afraid to use it. Just my two cents .
 
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