BUCK Warranty Service, see my pics

vinny72xx

vinny72xx

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Nov 9, 2005
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I sent in a like new Buck SBMF for warranty repair. The liner lock would stick in the locked open position, and the blade was very tight.
Well, I got it back today, and I honestly feel like throwing it in the trash.
The liner lock doesn't stick anymore, but lock-up occurs to the far right, PAST the blade, and it STILL won't pass a spine whack test. Also, check out the pivot, it wasn't like that when I sent it in. This is the first time I can remember ever having something serviced and getting it back in WORSE condition then when I sent it in. I know this is only a $50 knife, but come on???!!!:mad: I must say though, in all fairness, that the tight blade does now open and close smoothly.
I included a few general pics to prove the otherwise like-new condition the knife was in, easily seen by looking at the blade and clip.

How's this for factory-fresh lock-up?:confused:
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And the pivot?:grumpy:
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Note the overal condition of the knife, wasn't a "beater" by any stretch.:thumbdn:
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I strongly suggest you bring this to Joe Houser's attention over in the Buck Forum. Joe is the Director of Consumer Relations for Buck as well as Forum Moderator and I don't believe he will let this one go without making it right. That is one thing he is very, very good about...
 
I'm sure Joe did not do the work. But I am just as sure if you bring this back to his attention, that you are nowhere near satisfied, he will make it right.
 
After seeing this, my "holiday tin" fiasco, and going through 17 560's at Gart Sports to find one without a sloppy blade fit, I don't know if I will EVER buy another Buck......Lots of people always say how good they are, but every personal experience I have had with their product (in the last few years anyway) says "poor quality control" in big capital letters. Like a bunch of other people on these forums, I buy a lot of knives from a lot of different manufacturers, and the examples I have seen from Buck are the poorest examples of QC I have seen from a "quality manufacturer"
 
I've liked, bought, and used Buck knives my whole life. They are what got me "into" knives. When my Dad and I hunt, we still share the same knife (not sure but, a Buck Woodsman, maybe) as we did 20 years ago.
I'd hate to write them off completely, but, well, maybe just the folders...:(
 
Gypsy9590 said:
I'm sure Joe did not do the work. But I am just as sure if you bring this back to his attention, that you are nowhere near satisfied, he will make it right.
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You're probably right, but I don't know if I will or not. I've got a pretty sour taste right now.
 
Vinny,
You have every right to be upset, I don't blame you one bit. It sure looks like we screwed it up and I am sorry for that. I hope you will give me another chance to at least make this one right for you. I will reimburse your shipping of course. I know it will be a hassle but please send it in, to my attention.
Sincerely,
 
I think I would have probably sent Joe a private email in the first place, once the knife came in looking like this, BEFORE starting a thread like this. I am of the opinion that Joe and Buck Knives have earned at least that much.
 
Just a quick clarification, before anybody thinks I'm hackin on Vinnie. I was simply posting my opinion of what I would've done in that situation.
 
There isn't any doubt that Buck's customer service, in the event of a problem, is absolutely top notch.......It could also be argued that good customer service starts with good QC at the factory so there aren't as many problems for the "after the sale" customer service guys to be so good at handling. I want Buck knives to be as good as they were when I was a kid, and that is all my dad and grandpa would buy....not what they have been, in my experience, in the last few years. If the QC guys were half as good as Joe, many more of my knives would be Bucks.
 
No one is perfect.......give them another try and I am sure you will be satified with the results!!!!
 
Danbo said:
I think I would have probably sent Joe a private email in the first place, once the knife came in looking like this, BEFORE starting a thread like this. I am of the opinion that Joe and Buck Knives have earned at least that much.
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If I had it to do over again, that's what I would do. At the time however, I was pretty pissed, but still don't think I was "bashing". I'll send my knife in, let Joe make it right, and go on enjoying Buck Knives as I have my whole life. If anything, I think this will go on to show how great their customer service is, and my most recent experience as the exception, not the rule.
Like Bigbcustom said earlier, I buy knives from many different manufacturers. The only constant over the years however has been Buck, so that says something.
 
I must be a lucky guy. I own and have owned numerous Bucks and handled hundreds of them. Even the ones that I don't like had excellent QC for the price.:)
 
I think Buck makes some fine knives.
The Buck-Mayos are top notch,I got a North Shore for my son straight from Tom a couple years ago and it is perfect.
However I have wanted to get a SBT and a SBMF but all I have handled have been very sloppy with all kinds of problems with the liner locks.If they would double the thickness of the liner lock I think it would help the problem out alot.
 
I think what we've got here is yet another example of Buck going above and beyond to "make it right." A problem has surfaced and is being addressed. Another :thumbup: for Buck.
 
Yep, everyone makes mistakes. That was not what I would expect from Buck and I was sure Buck would come through.
Thanks Joe.
 
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