Buck's Poor Service

Waltznjack said:
Seriously, it will happen sooner or later.
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Exactly. It'll happen sooner or later. It always does to everyone. Buck makes great knives and has great customer service, they just slipped up this time. They're a large company and it happens.

You should wait until tomorrow to see what happens. UPS sucks and if you don't answer the door within about 2.748 seconds after they ring, they'll be gone (at least my experience has shown).
 
This is 1000% the opposite of any and ALL dealings I have had with Buck Knives.

Hmmmm......Something seems a little "off" here?
 
My experience with Buck has been nothing short of excellent. :)
 
Waltznjack said:
I chased that bastard UPS guy for two blocks and he wouldn't even stop even though he saw me running after him.
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The initial shipping error, o.k. their mess-up. Was'nt it corrected the following day? So, how is chasing a UPS driver Buck's fault?
 
I'm sure your order got put on the low priority list once you opened your mouth and spewed profanity at the customer service reps. I don't blame them.
 
stevekt said:
I'm sure your order got put on the low priority list once you opened your mouth and spewed profanity at the customer service reps. I don't blame them.
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Exactly. I work in a retail store and the fastest way to get me to NOT help you out in any way is to start yelling, cursing or making threats. Also suggesting that I give anything away for free or some deep discount just because an honest mistake was made doesn't help you. Mistakes get made, learn to live with it.

I have had only one experience with Buck CS, and it was a great one. I needed a replacement thumbstud for a knife because I had damaged the one the knife came with. Buck sent me one FREE.
 
My experiences w/ Buck have been excellent also. They fixed a 110 that I'd abused totally, replacing the blade and the broken lock. Free. No questions asked. Yeah, I've got a few bucks. Ok more'n a few.

I happened to be in San Diego on business a couple years ago. Stopped by the factory to look around. Ended up on a tour all by myself. There wasn't anyone else to go on the tour w/ me, so the Buck guy and I walked around and just talked knives and he showed me every thing going on. Was pretty cool.

Sorry, but I'll keep buying Bucks.
 
ErikD said:
Exactly. I work in a retail store and the fastest way to get me to NOT help you out in any way is to start yelling, cursing or making threats. Also suggesting that I give anything away for free or some deep discount just because an honest mistake was made doesn't help you. Mistakes get made, learn to live with it.
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No it won't. I'm a front end supervisor in the store I work at, which means I'm an assistant customer service manager basically. So when customers have problems and the CSM isn't in, I get to deal with it. I will go out of my way to help someone, but I draw the line when I start getting bitched at for things that aren't my fault.

Buck may not be to blame here. Sure, they screwed up and sent it to the wrong address, everyone makes mistakes. But don't blame them for UPS's mistake.
 
I got it home and didn't really like the sheath. I am a lefty and the sheath isn't any good worn on the left side. I wrote a letter addressed to Chuck Buck offering to buy a left handed sheath. They sent me one, no charge. How could my experience be so different than yours?
 
Gee, oh golly! I didn't know that Buck walks on water! It was all my fault? I told you guys the truth about the surly reply both from the store and the Customer Service guy and only then gave them some verbage. Buck service sucks as far as my experience is concerned and that's fact! Live in the real world people.
 
Waltznjack said:
I spent several hours over several days trying to get through to the Buck Store but finally gave up.
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Wow, I just spent 2 minutes and sent an email and within 20 minutes received a response. Spent another minute replying to it. No complaints here. Thanks Jeff!
 
A few times over the years of being a moderator here i have written a response to a thread and just before i hit the "submit reply" button thought about it and said, "yeah, this is what needs to be said but, I can't say that" . So i bit my tongue, deleted my response and wrote something else all nice. This is not one of those times.

Sometimes i wish we DID control UPS, and USPS, then a lot of abuse sent our way would be deserved. :rolleyes:
To make a long story short, wait a minute, the order was placed on wednesday 4/27 and a complaint was issued on the following tuesday? This isnt a long story yet! :grumpy:
Anyway, the wrong zip code was entered when the order was first placed.
I'm sorry, I don't usually like to get into a match like this on the open forum but we are talking about an order that was placed one week ago, had the wrong zip code, and when the person called, he used profanity and personal attacks to whoever he could get a hold of.
I can understand a guy being upset if an order is late, IF it is late, but to yell at someone who is trying to get information to help the situation, to call them things that would make a sailor blush when they are earnestly trying to help, thats just mean and it does not help remedy the situation.
Sure, he got hung up on, he now joins the list of people who got hung up on by Customer service. Its a very very short list. I am not proud to admit that we ever hang up on folks but I tell my clerks that if they are being verbally abused and personally insulted, they should tell the caller that they will be hung up on if they persist. Thats what happened this time. Its one thing to be upset, its a totally other thing to get personal.

UPS informed us of the zip code issue and told us that was the initial cause of the delay. They, UPS, did miss their next promise date of 5/5 for which they did not have an explanation other than it did not get on the truck like it should have.

I am sincerely sorry that this turned out how it did, sorry that I can't bring myself to delete this and type something "nicer", and sorry to edit the first post in the thread.
 
I think you handled it pretty well Joe, I read his original post before it was deleted for his mouth, and if his calls were anywhere near as childish as his post here was no wonder they hung up on him.

Don't worry, if he never buys another Buck, I'll buy 1 extra to even it out.

yuk yuk
 
I also read his initial post and the first thing that struck me was that if his response to the customer service rep was anything like the profane wording and hissy fit expressed in his post, I am glad the service rep discontinued the call. I sometimes deal with an unhappy customer in my work and on those rare occasions when no matter how polite and humble I try to be, the customer is profane and totally obnoxious, I find it very difficult to give away anything beyond what I have already stated.

Buck Knives' excellent customer service reputation has already been proven to be top drawer. The tone and incredible anger shown by Waltznjack actually proves that he was obviously out of control and that the Buck rep was entirely correct to end the call.

Does that mean Buck is perfect? Of course not. Is there an obvious indication of who was out of control in this situation? No doubt.

I urge waltznjack to reconsider his behavior, language, temper, etc. My parents taught me when I was a little guy that temper tantrums were totally unacceptable and would be met with prompt punishment. Perhaps waltznjack needs to learn that lesson now to help him deal with disagreeable problems in an adult manner.
 
:rolleyes:

What responce did he expect to get from us? Does he suppose we come here because we don't like Buck knives?

I do live in the real world, sometimes all too real.
 
with a join date of june 04 and 10 posts, makes me wonder about his motives in general. In another forum he would be really assaulted and given a bunch of red chicklets too boot.
I too have not had anything but 'Above and Beyond " service.
 
I'm just sorry that the guy hacked himself off at Buck because now he'll probably never get to know the satisfaction of owning, using, and enjoying Buck Knives. He's probably one of those guys that won't ever get over this situation at Buck, despite the fact that his impatience is what led to this "problem." I guess that he didn't know that he put the wrong zip code on the package, either, but, all of his venom was aimed at Buck.

Waltznjack, if you're so ticked-off at Buck Knives that you never want to own any of their products, I, for one, and a hundred of others on this forum, would be more than happy to have you send us the ones you currently own. Buck knives need good homes, where they are respected.

GeoThorn
 
...If more businesses or merely people in general, had the willingness to work to help someone out of a dilema as I've seen Buck and Joe Houser do in the short time I've been in this forum...the entire planet would be a much better place to exist in. Obviously this Buck owner has some adgenda we know nothing about. In all honesty, I'm kinda leaning towards not wanting to know anyway. Just let it be known that the experiences I've had with Buck as well as with Joe Houser have been nothing but fantastic. I sure hope this fella manages to get his "problems" straightened out...nuff said by this "newbie"...
 
I have emailed Mr Houser on occasion and he was very prompt in replying to my queries.He has always gone the extra mile for me.This to a total stranger,The Buck knives service has always been more than good.Mr Houser has always been a perfect gentleman.I have not read the initial posting here.If a person uses obscenities,then it is perfectly fine for the service reps to hang up,IMHO.Hope that Buck knives will continue on with their tradition of excellent service.
 
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