Joe...you don't need to be "sorry" for something that is not your fault...Buck is a first class operation, offering a first class product at a fair price and is indeed a model business with a proven, even enviable reputation for character...Buck does indeed live out its Christian roots....and proves that we cannot be all things to all people....Joe Houser said:A few times over the years of being a moderator here i have written a response to a thread and just before i hit the "submit reply" button thought about it and said, "yeah, this is what needs to be said but, I can't say that" . So i bit my tongue, deleted my response and wrote something else all nice. This is not one of those times.
Sometimes i wish we DID control UPS, and USPS, then a lot of abuse sent our way would be deserved.
To make a long story short, wait a minute, the order was placed on wednesday 4/27 and a complaint was issued on the following tuesday? This isnt a long story yet! :grumpy:
Anyway, the wrong zip code was entered when the order was first placed.
I'm sorry, I don't usually like to get into a match like this on the open forum but we are talking about an order that was placed one week ago, had the wrong zip code, and when the person called, he used profanity and personal attacks to whoever he could get a hold of.
I can understand a guy being upset if an order is late, IF it is late, but to yell at someone who is trying to get information to help the situation, to call them things that would make a sailor blush when they are earnestly trying to help, thats just mean and it does not help remedy the situation.
Sure, he got hung up on, he now joins the list of people who got hung up on by Customer service. Its a very very short list. I am not proud to admit that we ever hang up on folks but I tell my clerks that if they are being verbally abused and personally insulted, they should tell the caller that they will be hung up on if they persist. Thats what happened this time. Its one thing to be upset, its a totally other thing to get personal.
UPS informed us of the zip code issue and told us that was the initial cause of the delay. They, UPS, did miss their next promise date of 5/5 for which they did not have an explanation other than it did not get on the truck like it should have.
I am sincerely sorry that this turned out how it did, sorry that I can't bring myself to delete this and type something "nicer", and sorry to edit the first post in the thread.
-
The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Buck's Poor Service
- Thread starter Waltznjack
- Start date
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- May 6, 2004
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- 8,151
While I missed the original post and wander of it,I from reading the responses to Waltznjack and the one response he left again I am glad I did miss it.
He should [and likely does] understand that Buck and it CS rep have no control over delivery after it leaves buck's plant and even still they will try to make things right if they can even if it is not their fault on a zip code...
Buck trys hard, all he has to do is go read back some in this forum.... that it did not go as he wanted happens to all of us and is called life even if he does not want to accept it.
Buck no doughty even lets themselves be taken in some times it seems from trying to hold to the policy of the customer is right. In this aspect he was not a customer once he started to be a verbal bully to the CS Rep. trying to help him... he is no dought one of the reasons you hear the 'this call may be recorded for quality control reasons" so many times any more... he also evidently does not realize he could be guilty of verbal assault and charged accordingly, if he did as I have heard other upset customers do...
Joe you have nothing to be sorry about . And it understandable that you wish that things had taken gone directly and that you had not had to do what you did, but you needed to do it, its your job an obligation.
I stand with TLC in that dont worry of his lost sales, I will buy an extra to make up,
Now every one else - we must over look this persons emotional behavior somewhat and hope that he does not act this way all the time. It was a disparate attempt on his part to get attention. He knows he was not morally or socially correct to do as he did, other wise he would not have tried to justify it in his 2ed post were he was seeking emotional suport and justification for it from anyone.
We must realize that it could be that he is having a bad time with something else in his life and this is jest a symptom of it. I am sure that many of us have also acted out in some manner at some time, that as we have been forgiven we should also forgive him. He should know also that the stress and anger chemicals released in his blood will kill him sooner or later.
dave
He should [and likely does] understand that Buck and it CS rep have no control over delivery after it leaves buck's plant and even still they will try to make things right if they can even if it is not their fault on a zip code...
Buck trys hard, all he has to do is go read back some in this forum.... that it did not go as he wanted happens to all of us and is called life even if he does not want to accept it.
Buck no doughty even lets themselves be taken in some times it seems from trying to hold to the policy of the customer is right. In this aspect he was not a customer once he started to be a verbal bully to the CS Rep. trying to help him... he is no dought one of the reasons you hear the 'this call may be recorded for quality control reasons" so many times any more... he also evidently does not realize he could be guilty of verbal assault and charged accordingly, if he did as I have heard other upset customers do...
Joe you have nothing to be sorry about . And it understandable that you wish that things had taken gone directly and that you had not had to do what you did, but you needed to do it, its your job an obligation.
I stand with TLC in that dont worry of his lost sales, I will buy an extra to make up,
Now every one else - we must over look this persons emotional behavior somewhat and hope that he does not act this way all the time. It was a disparate attempt on his part to get attention. He knows he was not morally or socially correct to do as he did, other wise he would not have tried to justify it in his 2ed post were he was seeking emotional suport and justification for it from anyone.
We must realize that it could be that he is having a bad time with something else in his life and this is jest a symptom of it. I am sure that many of us have also acted out in some manner at some time, that as we have been forgiven we should also forgive him. He should know also that the stress and anger chemicals released in his blood will kill him sooner or later.
dave
textoothpk
BANNED
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- Sep 24, 2003
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- 2,386
Most of Waltznjack's posts seem to have to do with knife fighting in one way or another. And he admits to having several brushes with the law during the way too many times he has been forced to use deadly force. Hmm... Add to that his difficulty in dealing with people as described here, and I think it all adds up to the fact that we may be dealing with a rather disturbed individual with a very short fuse.
Jack, slap a smile on your face, be a bit more understanding and a little less anxious to mix it up and you might avoid having to take that 880 of yours into a fight.
Jack, slap a smile on your face, be a bit more understanding and a little less anxious to mix it up and you might avoid having to take that 880 of yours into a fight.
I purchased my first Buck knife at the age of 16, and I'm now retired. A couple of times I've messed up a knife, always out of my own stupid behavior and being young and dumb.
Buck ALWAYS fixed the knives I sent in for repair even when I enclosed a note asking for a bill to be sent to me for the price of the repair. Never did I get a bill. Even though it was my fault the knife got damaged prying open a paint can or something.
Now somebody ask me why I have been a big Buck fan my whole life and have bought them as presents for family and co-workers.
Buck service? If most companies had such great service it WOULD be a almost perfect world. As for that one fellows rant- I generally ignore the rantings of a imature idiot!
Buck ALWAYS fixed the knives I sent in for repair even when I enclosed a note asking for a bill to be sent to me for the price of the repair. Never did I get a bill. Even though it was my fault the knife got damaged prying open a paint can or something.
Now somebody ask me why I have been a big Buck fan my whole life and have bought them as presents for family and co-workers.
Buck service? If most companies had such great service it WOULD be a almost perfect world. As for that one fellows rant- I generally ignore the rantings of a imature idiot!
- Joined
- Apr 20, 2001
- Messages
- 18,423
guy g said:
I just checked under a local bridge, and indeed one is missing.
- Joined
- Jun 4, 2004
- Messages
- 29
I am posting this response to Mr. Houser and could care less if he likes it or not.
The order was placed on 4/27 and all the correct information was given. My billing address has a different zip code from my home address. I also placed an order with Cabelas on 4/28. Frankly I have always been a fan of Buck Knives until now. This hassle was caused by the Buck Store and now a coverup in the form of the Big Lie is taking place.
(1) After numerous attempts to contact the store by phone I finally gave up and this was after over three hours over three days to contact the store.
(2) I placed the order on Buck's on line website and gave the proper information as to credit card number & billing address for the card which is a Post Office Box number as well as the proper zip code, and finally gave my home address with the correct zip code as well as a home phone number. I checked with the store by phone on the 4th of May and received an e-mail stating the order had been sent to the wrong address i.e. my box address by UPS but I would receive it the next day. When I failed to receive my order as promised I called the main number and was immediately transferred to the store. I spoke with an employee who denied any responsibility and then the store manager or a person who identified herself as such. Her attitude was provacative and surly. I indeed used inappropriate language which I am prone to do when being jerked around.
(3) My order from Cabelas arrived exactly three days after I placed it with them for a similiar item. I finally received my order from Buck on the 6th of May. The UPS man rang the bell and left the package before I could refuse it. It is in the process of being returned to Buck.
(4) Although the store people did admit to me and also my wife that they had made a mistake they refused to accomodate me in any way as did someone who only identified himself as THE VICE PRESIDENT OF CONSUMER SERVICE.
(5) If Mr. Houser doesn't like negative publicity about Buck then he should work with Buck to insure better service for the customer. If he doesn't like any comments I have made then he CAN ban me from this site, another tactic of those who wish to make unpleasantness disappear if it is embarrassing to a site sponsor.
(6) The Buck Store was only at issue but Mr. Houser has chosen to inject himself and implement the BIG LIE!
(7) My money will be spent on other products than Buck although they do make a quality knife for the money but so do a lot of other manufactuers.
End of story Mr. Houser.
The order was placed on 4/27 and all the correct information was given. My billing address has a different zip code from my home address. I also placed an order with Cabelas on 4/28. Frankly I have always been a fan of Buck Knives until now. This hassle was caused by the Buck Store and now a coverup in the form of the Big Lie is taking place.
(1) After numerous attempts to contact the store by phone I finally gave up and this was after over three hours over three days to contact the store.
(2) I placed the order on Buck's on line website and gave the proper information as to credit card number & billing address for the card which is a Post Office Box number as well as the proper zip code, and finally gave my home address with the correct zip code as well as a home phone number. I checked with the store by phone on the 4th of May and received an e-mail stating the order had been sent to the wrong address i.e. my box address by UPS but I would receive it the next day. When I failed to receive my order as promised I called the main number and was immediately transferred to the store. I spoke with an employee who denied any responsibility and then the store manager or a person who identified herself as such. Her attitude was provacative and surly. I indeed used inappropriate language which I am prone to do when being jerked around.
(3) My order from Cabelas arrived exactly three days after I placed it with them for a similiar item. I finally received my order from Buck on the 6th of May. The UPS man rang the bell and left the package before I could refuse it. It is in the process of being returned to Buck.
(4) Although the store people did admit to me and also my wife that they had made a mistake they refused to accomodate me in any way as did someone who only identified himself as THE VICE PRESIDENT OF CONSUMER SERVICE.
(5) If Mr. Houser doesn't like negative publicity about Buck then he should work with Buck to insure better service for the customer. If he doesn't like any comments I have made then he CAN ban me from this site, another tactic of those who wish to make unpleasantness disappear if it is embarrassing to a site sponsor.
(6) The Buck Store was only at issue but Mr. Houser has chosen to inject himself and implement the BIG LIE!
(7) My money will be spent on other products than Buck although they do make a quality knife for the money but so do a lot of other manufactuers.
End of story Mr. Houser.
Waltznjack said:
I'm not yet sure what the Big Lie is. You leave out a lot of details, such as what exactly happened on that phone call which is the only thing I could imagine might be a source of disagreement over facts.
I definitely can't imagine that your ability to speak calmly and clearly on a phone call would exceed your ability to do the same in typed and reviewed form here in this forum. If you would stick strictly to factual details people reading this might be better able to understand the problem.
guy g
Gold Member
- Joined
- Oct 22, 2000
- Messages
- 2,461
Are their online sales handled thru the store?
I have to agree with the others that You came in here in a very agressive manner and although I appreciate you returning to post more info ,you are still not in a problem solving frame of mind.
It may be time for this to be moved to GB&U for further discussion.
Take care, guy.
I have to agree with the others that You came in here in a very agressive manner and although I appreciate you returning to post more info ,you are still not in a problem solving frame of mind.
It may be time for this to be moved to GB&U for further discussion.
Take care, guy.
- Joined
- Oct 3, 2004
- Messages
- 4,553
The big lie... huh? 
It seems to me that Buck and Waltznjack both have freely claimed that there was a problem in shipping- whether it was Buck's, Jack's or the postal services fault is neither here nor there in my opinion. Shipping screwups happen, trying to assign blame is pointless.
What I am wondering is this: why did the situation escalate from such a mundane, every day problem into what it is here?
Personally, I don't think that a multimillion dollar company with a history of quality products and exceptional customer service is perpetrating a "Big Lie" conspiracy against anyone.
This is roughedges, out, and donning my tinfoil hat.
It seems to me that Buck and Waltznjack both have freely claimed that there was a problem in shipping- whether it was Buck's, Jack's or the postal services fault is neither here nor there in my opinion. Shipping screwups happen, trying to assign blame is pointless.
What I am wondering is this: why did the situation escalate from such a mundane, every day problem into what it is here?
Personally, I don't think that a multimillion dollar company with a history of quality products and exceptional customer service is perpetrating a "Big Lie" conspiracy against anyone.
This is roughedges, out, and donning my tinfoil hat.
roughedges said:The big lie... huh?
It seems to me that Buck and Waltznjack both have freely claimed that there was a problem in shipping- whether it was Buck's, Jack's or the postal services fault is neither here nor there in my opinion. Shipping screwups happen, trying to assign blame is pointless.
What I am wondering is this: why did the situation escalate from such a mundane, every day problem into what it is here?
Personally, I don't think that a multimillion dollar company with a history of quality products and exceptional customer service is perpetrating a "Big Lie" conspiracy against anyone.
This is roughedges, out, and donning my tinfoil hat.
Yeah, what he said.
- Joined
- May 6, 2004
- Messages
- 8,151
An email that same day! Wow I dont normally get that even! Shows they were trying. Well so one did admit to an error, it happens a lot when there is a difference in addresses! And next day is what they were told would be attempted.
Well the next day to call so quick says you are could be a young impatience possibility immature adult. And what is being jerked around that it requires such a response? Some people are not always at there best in getting to source of problems. It makes one wander what was said to you to evoke such a response! As you say the altitude was provocative and surly it was in response to tones in your voice maybe? At this point it seems escalation of emotional issues started, and being prone to do inappropriate things is a fault on your part.
Your words are your first image and impression you make also your defense, your shield and as a last resort, your weapon in todays western society. Humm seems you took a rusty peace of car metal to a sword fight / show did not look good on you did it? So nothing bad you said got any it there any faster then the 5/6 next day that it got there and it was not bucks fault on that. So what you said did get you out of favor, which is what you need when asking for some thing.
Was this in a seconded or 3 or 4th phone call? And what did you expect or want as an accommodations and why had you not already verbally punished them for their error? Had you not already punished some one maybe an accommodation would have been made. But I am sure you dont reward your kids, employees or pets for inappropriate actions, I know I dont. NO, punishment is not a reward and if that was what was intended in the use of abusive words then you gave out the corrective action and they have to do nothing else. Demanding things you may not be due is a sure way to be told no. Any way, a few days late is not that big an issue unless it was for a time sensitive gift and it was made known that it was a next day or over night price paid for delivery.
That you still come here to respond is perhaps a challenge for you to get some kind of redeeming response from any one. . That you are right in that Buck Shipping made a mistake is not excuse for letting loose. They admitted it, and apologized for the error. I should think you should apologize for the bad words. They are never in good taste or useful and I grew up being thought that such usage of words was the attempt of a weak uneducated mind to express itself. We all have moments of weakness, and seems that you had one. You should, if you are mature enough to do so, accept their apology and give yours. Not so much that you were correct about a late item but that nothing she said really justified your language did it? We all get angry; it is in our maturity that we learn to apologize for our immature actions. There are places were any action and language is appropriate but on the phone then here in this forum may not be the place.
Are you the gentleman you can be or do you wish to contune to be consiterted a troll?
dave
Well the next day to call so quick says you are could be a young impatience possibility immature adult. And what is being jerked around that it requires such a response? Some people are not always at there best in getting to source of problems. It makes one wander what was said to you to evoke such a response! As you say the altitude was provocative and surly it was in response to tones in your voice maybe? At this point it seems escalation of emotional issues started, and being prone to do inappropriate things is a fault on your part.
Your words are your first image and impression you make also your defense, your shield and as a last resort, your weapon in todays western society. Humm seems you took a rusty peace of car metal to a sword fight / show did not look good on you did it? So nothing bad you said got any it there any faster then the 5/6 next day that it got there and it was not bucks fault on that. So what you said did get you out of favor, which is what you need when asking for some thing.
Was this in a seconded or 3 or 4th phone call? And what did you expect or want as an accommodations and why had you not already verbally punished them for their error? Had you not already punished some one maybe an accommodation would have been made. But I am sure you dont reward your kids, employees or pets for inappropriate actions, I know I dont. NO, punishment is not a reward and if that was what was intended in the use of abusive words then you gave out the corrective action and they have to do nothing else. Demanding things you may not be due is a sure way to be told no. Any way, a few days late is not that big an issue unless it was for a time sensitive gift and it was made known that it was a next day or over night price paid for delivery.
That you still come here to respond is perhaps a challenge for you to get some kind of redeeming response from any one. . That you are right in that Buck Shipping made a mistake is not excuse for letting loose. They admitted it, and apologized for the error. I should think you should apologize for the bad words. They are never in good taste or useful and I grew up being thought that such usage of words was the attempt of a weak uneducated mind to express itself. We all have moments of weakness, and seems that you had one. You should, if you are mature enough to do so, accept their apology and give yours. Not so much that you were correct about a late item but that nothing she said really justified your language did it? We all get angry; it is in our maturity that we learn to apologize for our immature actions. There are places were any action and language is appropriate but on the phone then here in this forum may not be the place.
Are you the gentleman you can be or do you wish to contune to be consiterted a troll?
dave
- Joined
- Nov 14, 2004
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- 2,386
I think the phrase is..."Profanity is the liguistic crutch of the inarticulate."334dave said:
