Busse customer service

F

flatlander

Joined
Jun 22, 1999
Messages
1,367
Called Busse about getting the factory edge put back on a few knives. Talked to Amy and she said just send them and I will be contacted about return info. Sent them in and they recieved them on a Friday. Called on the following Wed. to ask about status and talked to Lexi who said they should be in my hands on Thursday. We had a short conversation about whether it was a good day vs a great day and basically decided it was very good. Hung up the phone, saw the mailman, asked what time he'd be there tomorrow so I could be there. He asked my name, said wait a minute and brought a box out to be signed for! Called back to let Lexi know it was now a GREAT day but she had left. Talked to Amy instead and she let me know the knives almost didn't leave as they are somewhat older and have a history to them!
The point of all this is just to say Busse has evolved into a company that places customer service as a priority instead of an afterthought. Over 10 years ago I had an issue on the net that got ugly. The result of that was the start of a great relationship with Busse Combat. This happened because the owner of the company took the time to give a damn about his reputation, in public, and handle the situation head on. 2 type "A" people ended up talking and ended up agreeing on the problem AND a solution. It has been an honor and pleasure to watch over the years how the company has changed and become the strongest in the business.
They go WAY above and beyond. I say all this from former position of swearing I'd never own another Busse to the fact that I will never own anything but a Busse to bet my life on. 'nuff said

Bob
 
Bob,

Thank you very much:):):)

If you need anything else just let us know, I do have to say it was hard to see those knives go (SUPER SWEET)

Thank you,
Amy
Amy-0
Customer Service
Busse Combat
 
This thread is useless without PICTURES!!!!!!

And yes, Busse F'N' Rocks!!!!!
 
That's certainly a nice note, but he forgot to mention that Busse also has the BEST LOOKING Customer Service as well!;):thumbup::thumbup:
 
In a country where "the customer is always right" is such a common, often said phrase, it's a shame to see how few companies actually follow it. Very few of the biggest companies out there manage to do it well.

There's more involved here though. Can't have a good business without good customers, and we're all family here, otherwise we wouldn't be chatting here on the forum with the Busse employees themselves.

The Busse knife company makes me happy.
 
i'm pretty much a piglet. only got my first busse this year. been thru three ganzaaaas, from the response time of Lexi, Amy, Pokey emails and all the Lexi, Amy, Pokey, Garth, and Jerry posts on this fourm. i'd say that customer service is a top priority at busse combat.

it pretty much explains the utter euphoria people get and express (here) when they do score a hunk 'o INFI steel.

2xoink
 
@flatlander that is exactly how i feel about my busses. a damn good product backed up by craftsman. I am only 20 years old and my busses will outlive me.
 
Bob, I didn't know that you called back to let me know that! That is just plain awesome. :) Thank you for sharing your story and thank you even more for your business.

P.S. that was such a fun conversation, please call more often. :D
 
Tom Kanik said:
That's certainly a nice note, but he forgot to mention that Busse also has the BEST LOOKING Customer Service as well!;):thumbup::thumbup:
Click to expand...

Tom, your the BEST LOOKING customer......:thumbup:

*To our other customers, please take no offense. You are all good looking, I want a Busse Customer Calendar for 2012. :D
 
Bob, I didn't know you used your knives! ;)

Great story, and I'd say no matter how bad a day is, when you get a box full of INFI it makes the day great.


Lexi said:
*To our other customers, please take no offense. You are all good looking,
Click to expand...

Aww, I just feel all warm and flattered inside
 
flatlander said:
It has been an honor and pleasure to watch over the years how the company has changed and become the strongest in the business.
Click to expand...
Yeah, I don't miss the days of nearly-year-long-wait to get knives ordered from the shop either. ;) I credit Jerry for creating an exemplary company in terms of product quality, marketing, and certainly customer service. If every American company (and the govt ;) ) operated like Bussekin the current rash of omnipresent dissatisfaction would disappear by week's end.

Lexi, Given the size of some of us Hogs, to make that Busse Customer Calendar you're gonna need some XXL Wide paper to print it on. :D :D
 
Lexi said:
Tom, your the BEST LOOKING customer......:thumbup:

*To our other customers, please take no offense. You are all good looking, I want a Busse Customer Calendar for 2012. :D
Click to expand...
Have you seen me? I was born on Halloween for a reason.
Tom was right though. I thought knives got me excited before, then I discovered Busse CS! Woo to da Hoo!;):D
 
Lexi said:
Tom, your the BEST LOOKING customer......:thumbup:

*To our other customers, please take no offense. You are all good looking, I want a Busse Customer Calendar for 2012. :D
Click to expand...

I agree Lexi, WE NEED A CALENDAR!!!!!!!!!!::thumbup::thumbup:
 
Awesome post. Been catching up on old threads so I know exactly what you are saying. I love happy ending's :)
 
Glad to to hear this. I ordered my first Busse over a week ago, the AA model, thanks to this forum. I can't wait to get it!!

If only Gary Busey was related somehow to the Busse Combat Knife Company, that would be awesome :)
 
Havoc550 said:
Glad to to hear this. I ordered my first Busse over a week ago, the AA model, thanks to this forum. I can't wait to get it!!

If only Gary Busey was related somehow to the Busse Combat Knife Company, that would be awesome :)
Click to expand...

WOW, you went all out. Your friends are sure to know you as the guy with the baddest arss knife around. And agreed on the Gary Busey comment, LMFAO!!!!
 
Lexi said:
Tom, your the BEST LOOKING customer......:thumbup:

*To our other customers, please take no offense. You are all good looking, I want a Busse Customer Calendar for 2012. :D
Click to expand...

LOL Busse Customer Calendar??!?!? Awesome Idea, Lexi!
 
Lexi said:
Tom, your the BEST LOOKING customer......:thumbup:

*To our other customers, please take no offense. You are all good looking, I want a Busse Customer Calendar for 2012. :D
Click to expand...


Ohhhh I don't know.........maybe its been a while since you "seen" any of us. Pretty U-G-L-Y
 
You must log in or register to reply here.
Back
Top