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Hey Jeff, just trade those ugly things to me when I come down 
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Busse Warranty
- Thread starter gtrpicker
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ron m80 said:
Custom shop knives run from 400 upwards of over 1000
Original straight handles 230 to 350.
Yea, that's reasonable.
What I posted is what Jerry wrote in one of those warranty threads, I didn't make it up. Now, if you raise a holy stink and scream, yell and throw a snit fit he might make you one just to pacify you.
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I ground a sarsquatch into a scalpel and rolled the edge, Jerry told me to send it in. I didn't bother and just thickened it up a bit.
I snapped the tip off my boss street prying something that REALLY should have required a pry bar, Jerry replaced it and laughed about it saying he would make a survival spoon out of my old one.
I knocked the handle slab out of alignment batoning through a giant knotty piece of hemlock, Busse fixed it.
Some things on paper may seem like you might be left hanging, but I assure you, you will not be disapointed. I have seen Jerry say "we have never refused to fix or replace a knife FOR ANY REASON". That's simply good enough for me.
I snapped the tip off my boss street prying something that REALLY should have required a pry bar, Jerry replaced it and laughed about it saying he would make a survival spoon out of my old one.
I knocked the handle slab out of alignment batoning through a giant knotty piece of hemlock, Busse fixed it.
Some things on paper may seem like you might be left hanging, but I assure you, you will not be disapointed. I have seen Jerry say "we have never refused to fix or replace a knife FOR ANY REASON". That's simply good enough for me.
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Custom shop knives run from 400 upwards of over 1000
Original straight handles 230 to 350.
Yea, that's reasonable.
Do you honestly think retail price has any bearing in a warranty discussion?
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Its their warranty not mine, since most of the straight handles are so expensive, and considering who has them, yes i do think they would replace, but thats just an opinion. Do i expect it no, do i think they would, yeah. how else do you propose they make good on that warranty?
Your words not mine. Do you think that a Straight handle model would cost so much over original price, what is it,,,,,6x's the original sales price in some cases, if they were still available today for sale? I didn't blame Jerry but the prices are due to a lack of supply.
And i have no problem with the warranty, I have used it myself already actually. So I'm not sure were you got the impression i was talking the company down, I thought it was an affirmation of a great warranty. I'm one thats
OK, I understand now, so we're not so far apart. You don't necessarily expect them to make a custom knife to replace an old model, but think that they would anyway. You might be right.
Certainly if they do have old blade blanks, then it would be easy to do.
Congrats, now all you need is a BM of some type and you'll have the bases pretty much covered. And the Awesome Busse warranty still applies.
BM = Battle Mistress (monster chopper) ???
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Yes, I think it has some bearing. When a company has a warranty on a discontinued product, that is now a valuable collectors item, it is open to question whether they will cover only the original value or the new market value.
If Busse does in fact have blanks on hand for old knives, then it would be easy to cover a warranty replacement. If not, then they would have to, in effect, make a Custom Shop knife. Those have a relatively high retail value, that exceeds the original price of any of the old knives.
I think we are just spinning our wheels here in this discussion, without Jerry explaining it fully. And he may not wish to do that in public, but instead handle things on a case by case basis.
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actively parsing hurf durf
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That's like saying if only Cadillac still made there 1958 brougham and ford continued making there original unaltered model T I wouldn't have to pay as much for them now 50+ years later. I can't think of any company that introduces new models and variations on a regular basis that keep every model in production beyond the 10 year mark, and that keep stock of models that are over 20 years old. It just isn't common business practice.
should a company be held financially responsible for non-msrp secondary prices? If jerry sells a knife for 200$ and in 2 years it's selling for 1,000$ - should he be held responsible for giving that customer 1,000$ worth of custom shop work to replace it if it breaks? he would lose 800$ of sales value because of a transaction that he had no part in and wasn't legally bound to in any way. When you buy a 237$ msrp knife from busse combat, you buy a warranty for 237$ worth of knife because that's the transaction guarantee. The retail price is an integral part of the warranty, anything above it is "manager discretion".
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Not because i want to keep kicking around a disagreement, but it is entirely unlike a car in that no car manufacturer Warranties Forever. if it weren't for that fact your analogy would have merit.
The warranty is a loss, and MSRP (lets just call it a sale here) generates a profit. (I also don't think you should be discussing MSRP and BUSSE together, busse sets the price and it is what it is, there is no suggestion about it, and they are far from retailed) Last i heard Jerry was in the business to make money. therefore when he warranties he is warrantying the product however he see's fit under the guise of "forever", and doing so at his cost. The current market value has no bearring on a warranty, all that matters is the cost to produce the warrantied item in question.
kzooglock23
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Wow. Where is John Madden and his telesrator when you need him? BOOM.
Unbelievable warranty and customer service. Thats good enough for me.
SB
Unbelievable warranty and customer service. Thats good enough for me.
SB
"Not because i want to keep kicking around a disagreement, but it is entirely unlike a car in that no car manufacturer Warranties Forever. if it weren't for that fact your analogy would have merit."
Additonally, a car is just a wee bit more complicated to manufacture.
Additonally, a car is just a wee bit more complicated to manufacture.
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"My go to camping blade"
Sure hope you've got another knife to peel those apples and slice cheese.
I use it for everything including (not sure if it voids the warranty) spreading PB to splitting wood.
The best Busse ever IMHO.
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I image you'd be leaving a fair amount of PB in the bottom of the jar.
Not really, once you are close to the end just cut the jar in half and use your finger to get what's left, I mean who in their right mind leaves PB in the jar when they throw it away.
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actively parsing hurf durf
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If your complaint is with the use of the term "forever" because it's statistically improbable that Busse Combat will last indefinitely I can't fault that. But it seems reasonable to assume that "forever" means "as long as we are a company" since that's how most other warranty's without a time limit work.
In using cars as an analogy I don't mean that knives are exactly like cars - I mean any company that rotates their models on a continual basis. Lets take a craftsman ratchet that see's a new model change every 5 years instead: I would not expect craftsmen to keep a stock of 20 year old ratchets, I'd expect them replace my broken ratchet with whatever the newest model is. I expect the same of Busse Combat.
By msrp I meant factory retail price rather then "manufacturer suggested retail price", I apologize for my improper use of terminology. Market value only has a bearing on the warranty if the customer says it does which is the topic of this discussion, my claim being that it's unreasonable to assume that market price should have any bearing on it. Jerry has said very specifically what his warranty is, including how much knives will be covered for if the warranty is called upon. When a manufacturer states how much they will cover in a warranty, the price they state is important. If you said "that isn't a legally binding document so it has no worth to me" I wouldn't argue with you, it's a post made on a forum that probably wouldn't hold up in court. In this instance I take Jerry at his word, and his word is specific:
Alpha,
If a discontinued Busse suffers major damage we will replace it with a knife that is valued at our original selling price. So, if you damage an original Silent Knight, that are now valued at approx. $1,200.00, we will replace it with a $287.00 blade, since that is how much we were originally paid for it. I think I would "baby" some of the older blades . . . but then you run the risk of them running away to find a more abusive home!!!!
Jerry
from:
http://www.bladeforums.com/forums/showpost.php?p=2062414&postcount=9
When I said anything above the original "factory retail price" was managers discretion, I meant that there is the possibility that Jerry would go above and beyond the original price to satisfy the custom, but I assume that his specific statements supersede his vague statements in any discussion of what can be expected of the warranty. Where the above quoted post is a specific statement of how the warranty works, this is an example of a vague statement:
Here's the bottom line. . . . We're too drunk to keep up with fine print. . . So, if we make it, it will carry our simple guarantee. . . . If you break it, we'll fix it. . . . Period!. . . :thumbup:
Let's Drink!!!! :thumbup:
Jerry
from:
http://www.bladeforums.com/forums/showpost.php?p=7465227&postcount=41
.