Well, the pivot refuses to keep a certain retention level after about 10 flips. I only plan on polishing the pivot surfaces in hopes that it will relieve some of the grittiness. As for the title, I only name it that to grab people's attention in hopes that they will take my experience into account when purchasing a Stedemon product. I'm really hoping this issue is fixed accordingly.
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Buyers beware of Stedemon Knives
- Thread starter Soomander
- Start date
Well, the pivot refuses to keep a certain retention level after about 10 flips. I only plan on polishing the pivot surfaces in hopes that it will relieve some of the grittiness. As for the title, I only name it that to grab people's attention in hopes that they will take my experience into account when purchasing a Stedemon product. I'm really hoping this issue is fixed accordingly.
I agree 100%. It's all a matter of perspective. If the OP feels that he has gotten the short end of the stick, then he is entitled to share his experience. The post is not vulgar, out right bashing, just a well crafted advisory message. The fanboys need to realize that not everyone sees things though the same rose colored glasses they might. Seems to me like an added inquiry as to how to proceed with a unsatisfactory situation. Starting an inquisition on how the post was crated, choice of words, the individual himself, or pretending to know the intent is not a good idea. In my opinion, the problem with a lot of these new companies popping out of China making Ti framelocks with S35VN and other steels is that while they may make a fine knife, many leave a lot to be desired on poorly thought out warranty service. Sending the knife back half way around the world on your own dime, waiting for weeks and weeks on end with an added language barrier in most cases is reason enough for many to be leary. Now, I am not saying that they are all like this, but I can not imagine everyone has the same inclination to tie up their time and money in such endeavors. There is always an exception to the rule. Use these threads to provide insight rather than harsh critique, bashing and flaming is not going to be tolerated. Remember to read the sticky threads and announcements for those that are unaware.
Just spit ballin' here.....But maybe instead of a GBU report on the "company", maybe produce a review on the knives received. As has been mentioned, any company can produce less than stellar product every now and then. If the company is unwilling to work through a situation reasonably, then it's time for GBU.
But the product itself can be described in detail as to the pros and cons. Obviously some will make assumptions about the company, others about the knife. But until a reasonable time has passed in attempt at direct communication, this is just a warranty/QC issue.
Not trying to throw darts at anyone, I just hate to see "beware of Xcompany......" threads for a simple QC issue. I don't know this company, nor have I ever had any of their products. Just saying that product reviews are noticed, and will usually tell the story about the manufacturer by the quality (or lack there of) by multiple product reviews for the benefit of all.
But the product itself can be described in detail as to the pros and cons. Obviously some will make assumptions about the company, others about the knife. But until a reasonable time has passed in attempt at direct communication, this is just a warranty/QC issue.
Not trying to throw darts at anyone, I just hate to see "beware of Xcompany......" threads for a simple QC issue. I don't know this company, nor have I ever had any of their products. Just saying that product reviews are noticed, and will usually tell the story about the manufacturer by the quality (or lack there of) by multiple product reviews for the benefit of all.
I guess I just did not see the original issue mentioned as being the definition of a "bad company". Website or not. I've heard more people complain about a knife being received with too much oil/grease.
I don't remember the OP mentioning where the items were purchased. If directly from the factory, I would guess there is the same way to contact about an issue. If from a dealer, pretty much the same. If from an individual, it would be hard to say definitively that the condition was specifically from the factory.
We all love to open that brand new knife and find everything exactly as imagined. And he did say that one of the two knives only had a loose pivot.....non-issue. The other needed a cleaning and oil....fairly common, even with expensive knives.
Again, I don't have a dog in this fight. I guess that the title "Buyers Beware..." then reading the issues, just hit my funny bone. Either way, I really hope the OP finds satisfaction and enjoys the new blades.
I don't remember the OP mentioning where the items were purchased. If directly from the factory, I would guess there is the same way to contact about an issue. If from a dealer, pretty much the same. If from an individual, it would be hard to say definitively that the condition was specifically from the factory.
We all love to open that brand new knife and find everything exactly as imagined. And he did say that one of the two knives only had a loose pivot.....non-issue. The other needed a cleaning and oil....fairly common, even with expensive knives.
Again, I don't have a dog in this fight. I guess that the title "Buyers Beware..." then reading the issues, just hit my funny bone. Either way, I really hope the OP finds satisfaction and enjoys the new blades.
I would not want to start a thread like this until I contacted the company and tried to get the problem remedied. After all, how a company handles issues like this can also determine if the company is Good, Bad, or Ugly. It is a production knife. No matter the cost, lemons get through on production knives. QC Mistakes happen. This goes on with all production companies, some more than others. How a company handles these issues is as important as if there is a problem in the first place. The OP has given us a heads up. He has every right to do so. Unfortunately the information is of limited use. It is one data point. We don't know if the company would fix this problem. A problem that has occurred with every production knife company. A problem that will continue to happen with every production knife company. Hopefully the OP can get with the company and we can so what they will do. That information will be valuable.
Please provide evidence to back up this very serious assertion.
Please provide evidence to back up this very serious assertion.
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I've owned/handled 3 Stedemon's so far and I've been nothing but impressed. The first issue with the grittiness seems like it can be easily solved by flushing the knife out and then lubricating it again. As for the pivot coming loose, I think some loctite will easily solve the problem. I don't think I've owned any flippers where the pivot would stay totally tight without any kind of loctite in it.
Honesty is much better long term than something quick for "shock value". I also wouldn't try polishing the pivot as you cannot put metal back, once it is gone. Polishing is in fact, removing material. Personally, I would not buy one of these knives as they are not necessarily my cup of tea, aside from the lack of any warranty or representation is enough to make me send my money to a company that does have those things.
My thoughts exactly with one small difference: just because they don't list a US Rep on their website doesn't mean they don't have one. Since it doesn't appear that anyone tried to contact them we simply don't know.
What proof would you like? I have several Hinderer's and each one needed to be taken down, and cleaned and re-lubed. I can not tell you the last Benchmade I bought that had a centered blade? Each one needed to be re-centered. I have not bought a knife in the last several years that has been perfect, they all have had something that needed attention. I take that back..... I did buy one that was perfect, and it was a Reate, and I have another that will be here today. I just take care of the minor issues myself, as to me their no big deal. I also don't feel like sending a new Hinderer in and waiting 6 months to see it again. I have yet to see a perfect knife other then the Reate I have.
I don't own a Stedmon yet but if and when I buy one it would be from Bade HQ or Knife Center who would in effect be the USA Rep. I know from past buys that returns and replacement are immediate and if you call them and request they look the knife over before shipping it they will do that.
You will notice my request was rhetorical. You made a statement of fact based on your personal opinion.
There is no possible way this can be proven. People banter about this place spewing opinion as fact. It gets tiresome. And what if someone newbie actually believed this? If that is your opinion based on your experience, fine, you are more than welcome to it and it is a nice little data point for the rest of us to consider. To announce it as fact is ridiculous as their is no way you could prove such an assertion.
Gastonknife
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I think that giving the company a chance to remedy the situation would be a good idea. See what they do; how they handle it and then post all the info. Yes, I understand being upset over a quality issue, but at least give them a chance to make it good before telling folks to "beware of them". Seems like that would come after they refused to do the right thing.
Kind of like me buying a knife off of you, it having an issue, me not contacting you, and then bashing you here. Not probably the fairest thing.
Kind of like me buying a knife off of you, it having an issue, me not contacting you, and then bashing you here. Not probably the fairest thing.
When I buy a knife, I don't care what company, country, or designer made it. I take it apart, clean it, then lubricate it. A company producing thousands upon thousands of knives doesn't take the time to actually tune the knife. I, the user, should tune my own knife. Just my 2 cents.
RoyalHolic
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American cars used to come that way. It was expected that a "new" car would have a long list of defects - "front passenger window off track, will not raise." I would not spend $300 for, essentially, a knife making kit.