camillus service

Hey guys, I ask you

When you first buy any knife from the Becker range, do they come in a box, green cover on top with Camillus and Becker words written all over it and a white base box?
 
hurray! it's back where it belongs. flawless, is a excellent descriptive word! i can be a little dim, so could you please specify...you recieved a brand new,previously untouched, by rosconey hands, dominator w/polished blade? OR it's your frame w/a new polished blade installed?
either way...enjoy!
many thanks, to ben sustrool, for sharing his story of hope and inspiration, concerning his pleasant dealings with camillus customer service. i wait, with great anticipation, to tell a similar,captivating story, of the delightful service, that expresses my faith, in camillus customer service.
 
acwire_2125 said:
Hey guys, I ask you

When you first buy any knife from the Becker range, do they come in a box, green cover on top with Camillus and Becker words written all over it and a white base box?
Click to expand...

All four of mine.
 
does anyone know why the long turnaround...why did it take 5 weeks to send out a new knife,to rosconey? none in stock...tried to fix his but couldn't...i don't mean to speculate...i'm just not imaginative enough to guess. mine has been there for 10 days and counting.
 
hope the strike doesnt effect the turn around time for your repair-

when i spoke to the lady at camillus she said turnaround is 4 weeks or so most of the time-also the lady who did cuda repairs was out sick so it probably just sat there-
 
thanks for the answer. the human element makes it all understandable.
i wish everyone at camillus good health.
 
"strike effect turnaround time" ros.
turn around time, how about getting it back ever...i'm worried...i could have taken the hint, when the bankrupt thread appeared and waited.
20/20 hindsight. anyone have any inside info as to the disposition of warranty
repair knives, already checked in by maureen?
 
with luck management is doing warranty work-
boy i hope its works out for you guys-

call them next week and ask-
im local so if a can help let me know-
 
that offer, of being local is very kind rosconey! i'll just have to wait and see how it plays out. i'll keep you informed and visa versa. thank you!!
 
no news from camillus customer service, knife fans. today is day 14, for my dominator. day 4 for the strike.
 
I gave them a call today, and it appears there are no formal plans on repairs/replacements yet. What was relayed was a tenative plan to contact the owners as soon as tommorrow, but best to check in with a call. I'd also like to mention that despite the apparent chaos over there, the customer service was very professional and appear to be trying their best.

Day 6 for my dominator....
 
Please keep in mind that the people now doing all the work are likely the management, probably on salary with no overtime, working greatly increased hours, still doing their jobs and those of a dozen or so workers to the best of their abilities. Politeness when communicating with them will go a long way in not only easing their burden, but greasing the wheels to get you the service you expect. I know that if it we me, and someone I spoke to was encouraging and patient, their knife would go to the front of the table. I would also suggest that customers who have knives to send in hold them for a short while and see what transpires, giving them some time to clear the backlog of repair and warranty work.

Codger

No, I am not, and never have been an employee of Camillus, but I have worked in a manufacturing salaried management position (engineering), and have had to do the work I have mentioned above under similar circumstances.
 
Hey, no problem Ulua, my pleasure.

No doubt the people at Camillus are under a lot of pressure, so some support would go a long way. I'll be counting the days 'til my dominator is back, but my thoughts are with the company and it's workers as well.
 
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