Bad Canadian retailer Hero Outdoors

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Just a heads up to anyone north of the border.
I ordered a couple of machetes from hero outdoors, they sent a confirmation email, charged my credit card, then just stopped replying to my emails/phone calls.
It was about 10 days after my order and I still hadn’t received a shipping notice, so I tried to contact them.
I emailed and phoned for 5 days with no reply.
I looked at some online reviews of their site (something I should have done before ordering) and this is common practice for them.
Impossible to get a response from them if anything goes wrong.
I disputed the charge through my credit card company and got my money back, so not a huge problem.

So just a warning for any canucks.
Steer clear of hero outdoors.
It’s too bad because they seem to have the best selection of machetes of any Canadian online retailer.


I ended up ordering a condor parang from s&r, in case anyone was wondering.

Thanks
 
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But they don't because they don't stock stuff. They wait till they get an order and then start trying to get the gear.
 
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Hero outdoors

BBB Rating

F
73 Complaints

BBB files indicate a pattern of complaints regarding this company. Consumers have advised our office of the following issues: late or non-delivery of products, missing or incorrect items delivered, reneging on refund promises, issues with quality of products and customer service. Consumers do not receive a prompt resolution of their concerns.



TRUSTPILOT

Hero OutdoorsReviews
51 • Bad
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YELP
RATING 1/5
 
Feedback: 54 / 1 / 0
Joined
May 3, 2013
Messages
2,033
Hero outdoors

BBB Rating

F
73 Complaints

BBB files indicate a pattern of complaints regarding this company. Consumers have advised our office of the following issues: late or non-delivery of products, missing or incorrect items delivered, reneging on refund promises, issues with quality of products and customer service. Consumers do not receive a prompt resolution of their concerns.



TRUSTPILOT

Hero OutdoorsReviews
51 • Bad
stars-1.5.svg



YELP
RATING 1/5
Ya
Should have done a google search obviously.
I was at work and just placed the order when I had a minute.
Lesson learned.
 
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But they don't because they don't stock stuff. They wait till they get an order and then start trying to get the gear.
Ahh
Greasy way of doing business.

I actually had a tough time finding a decent machete.
Not as many options out there as I thought.
 
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Ahh
Greasy way of doing business.

I actually had a tough time finding a decent machete.
Not as many options out there as I thought.
Well, at least not as much shelf wear on the packaging.

Pretty decent run / price range of these on Blades Canada too if you're still looking.
 
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Well, at least not as much shelf wear on the packaging.

Pretty decent run / price range of these on Blades Canada too if you're still looking.

I was hoping to find some of the lower priced models that get good reviews (Tramontina, marbles, etc)

W&W seems to be sold out of most of their condor 18” models. Lots of cold steel available.
If I hadn’t of grabbed the condor parang, I prob would have tried a cold steel.
 
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You're in AB right? Probably be able to find some stuff in the outdoor or rod & gun stores too in the "I'm not gonna feel bad if I ding this" price range.
I was hoping to find some of the lower priced models that get good reviews (Tramontina, marbles, etc)

W&W seems to be sold out of most of their condor 18” models. Lots of cold steel available.
If I hadn’t of grabbed the condor parang, I prob would have tried a cold steel.
 

Chrisinzky

Gold Member
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If you can't visit their store in person then just ahoid them. The website is filled with products that they don't have.

Another thread regarding Hero Outdoors -LINK
 
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I had previously looked at their select of CRKs and thought it too good to be true in the past. I also noticed their images were identical to other retailers. When I also noticed they were not part of the authorized dealers list, I called shenanigans and decided not to proceed.
 
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