I have never used it but from all I gather Case has an excellent warranty service also.
So if things are real bad it can be taken care of.
Give me a minute, I'll get there.
FWIW, lately my experience with Case hasn't been as positive as some here. Usually, I buy new knives in a store.
Recently I decided to get a Seahorse whittler. Looked around the 'net and bought it from a place that seemed reputable and it was on sale!
It arrived with a blade that was only partially ground including no point! But, there were no gaps and I sure liked the rest of it.
So, I figured bad ones are sure to get through every once in a while, I need to practice on the blade shape anyway and I decided not to send it back.
Figured, well now I know why they were on sale.
Saw one on a different site with different bone (not on sale) and bought it. BLADE PROBS AGAIN!!
This time the blade was ground all the way but again, NO POINT! Thought this is unbelievable, what has happened to Case?
Now, here comes my goofy knife guy stuff.
I decide to send it back in the morning but that evening I'm killing time on the 'net and guess what? You're right.
I see another one with bone that is scarce and I decide I gotta have it.
Throwing caution and somewhat regrettable recent experience to the wind, I order it.
It comes. It's PRISTINE!
Beautiful! Like put it back in the box and put it away for the grandkids nice. In an earlier day, the word would have been bitchin'.
So, what's up? Two strikes and then it goes out of the park!
So I look at the box ends, and the two with probs were made on 10/17 and 8/17. The beauty was made in 1/16.
NOW FINALLY, to get back to it:
Coincidence? Maybe,but I see this as evidence of a disturbing downward turn in decreasing Quality Control (QC) by Case.
willc said that "warranty will take care of any probs". Very true. But to me, that in itself is what is disturbing.
There is a well known knife company who advertises that their products are MADE on a BENCH, in other words their knives are bench made.
It is well discussed that overall, this company's QC is now almost non existent because their method of doing business seems to be ship out anything and if the consumer keeps it, GREAT - if the consumer sends it back for warranty, it's cheaper for us in the long run than slowing production to address quality issues during production.
Sound like anything I've related about my recent experience with Case?
By the way, this is what us grandpas are talking about and why we look kinda sad when we say "Things are aren't made like they used to be".
PRIDE in workmanship has become less and less of a guideline. Everybody needs to make a buck, but we see the loss of values as a pretty steep price.