Case repair frustration (Resolved)

sqoon

sqoon

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I thought the day was done, when lo and behold the UPS guy drops off a package at my door. Several weeks earlier than I expected, Case has returned my Canoe that I sent in for repair.

While I specified in my letter to them (as they request) that the knife didn't hold much sentimental or collector value for me and that they could repair or replace it as they see fit, I'm a little unsure as to what they did.

I sent the knife (Canoe in amber bone) in because the main spear blade would not open. I figured it was an excess of polishing compound. I tried several times to clean it, but with no luck. The knife was getting to be impossible to open.

The problem is now that they sent it back in really worse shape. While the knife is easy to open, the problems have now multiplied.

1. The main blade sticks out so that now your finger catches on it if you fondle it just so.
2. The springs behind the bolsters now stick up beyond the bolsters
3. The springs now extend way beyond the bone case and brass liners. If you were to try and stand the knife up along the bottom, it won't balance. It will tip forward or backwards.
4. The bone around the center pin has been ground away on the shield side, so now it looks all funky in there.

My guess is that someone went nuts with this thing on the buffing wheel, I think it is still my knife when I look back on a picture I took of it. The jigging looks the same, but some parts have been worn away.

I'm really regretting having sent my knife in at all. Should I have just expected this? As much as I was looking forward to getting my knife back, it's really bittersweet. If the knife were sent to me NEW in this condition, I likely would have instantly sent it back as being totally defective.

Has this been anyones experience with Case in the past? It's too late to call Case right now, and my fear is that even if I call them they will just ask that I send it in again for evaluation, repair, etc., etc. What do you guys think?
 
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Yikes. I don't have any experience with Case's repair service in particular, but "fixing" a problem by creating many more problems isn't acceptable in my book, regardless of the company. Give them a call, explain the issue, and see if they'll make it right.
 
I had a similar situation with a Boker, but it took forever because it had to go to the fatherland. The knife that left with a blade that opened past fully open came back with a sloppy spring. Now it sits in a box. I suspect it may be difficult to fix problems in slipjoints without disassembly and replacement of parts. Perhaps you should ask for a replacement?
 
I've sent in two knives to Case for repairs. One was an 61048 slimline trapper made in '73. The other was an '86 model large folding hunter. The slimline trapper had scales that were warping near the bolster, and it had a lot of blade play. The hunter had a missing scale that fell off due to a crack that had developed. Case repaired both very nicely, and made them look almost new. And, even though both knives were older knives they didn't charge a dime for the repairs. I was very happy with their service. I would send in yours with an explanation of your knife's issues, and a history of what has already been done. Let them know you would like a replacement if it can't be fixed properly. I feel like Case will make good on it.
 
I sent the knife back to Case. They evaluated the knife and the replacement just arrived. Very happy. They are even refunding the shipping cost for having to send it back a second time (but not from the first time, which is perfectly reasonable). Very pleased in the end!
 
I sent in a large stockman once because of gaps. Case made it right PDQ. I was pleased with the customer service in my one experience with them.
 
Glad it all worked out for you. Hate you had to send it back that second time...that's pretty rare for Case.

I sent a large Copperlock to them early this year that had a very stiff lock. It was a 10 year old model I found at a show, and the CV blade had two carbon specs on it I couldn't get off.
It came back with a smoother lock than any Copperlock I've felt, and they buffed off the carbon spots and cleaned/polished the knife inside and out. I was very supprised since I had only mentioned the lock problem.
 
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