Case Service Experience

[Doug S]

I've posted previously about sending my Buck 301 in for service because of blade play. I didn't mention in that thread that I also sent a Case Peanut in for the same reason. I didn't mention it because the blade movement on the Peanut was so slight as to be almost imperceptible to all except the extremely neurotic (me). I really probably shouldn't have, but based on the fact that my other Case knives have no movement at all, I sent it in. It went out in the mail last Tuesday, and it was returned to me by UPS ground, today (9 days). I do live in PA, but I was very pleased by the fast service and really expected it to take longer. This new Peanut is a tight as can be, with no movement at all. The fit and finish are excellent. Everything is centered nicely, with nice snaps to the blades. For some reason, I find these brown "working" line Case knives very pleasing to the eye.

Very happy with my experience with Case warranty service.

 

[338375]

I've only used Case service a couple times. Never for product failure, kind of like you ( I'm picky ). They are great

 

[knowtracks]

This new Peanut is a tight as can be, with no movement at all. The fit and finish are excellent. Everything is centered nicely, with nice snaps to the blades.

So I "assume" that Case sent you a different knife than the 1 you sent in for repair?

 

[knowtracks]

This new Peanut is a tight as can be, with no movement at all. The fit and finish are excellent. Everything is centered nicely, with nice snaps to the blades.

So I "assume" that Case sent you a different knife than the 1 you sent in for repair? :grumpy:

 

[Doug S]

So I "assume" that Case sent you a different knife than the 1 you sent in for repair?

Yes, comparing it to a picture I had of the knife (and a couple of details that I remember), it does appears to be a new knife. Since the other had no sentimental value, I'm glad they just replaced it.

The other was made very nicely though also, except for the slight movement.

 

[Will Power]

This is re-assuring, but I haven't (yet) needed to use their service and being outside the US I'm dubious of sending stuff in.That said, Buck treated me very well all in all.

 

[warden41272]

Glad your experience was better than mine. I sent a Case saddlehorn in because the blade was horribly wobbly. 7 weeks later, I get the same knife back, and it wasn't loose anymore, but the clip blade now rubs the brass liner, scratching the blade. I gave it to my (then) 7 year old as his 2nd knife. Coupled with cheaper build quality than what I grew up with, I said I'd never buy another Case.