Chris Reeve Warranty for Lock Bar Replacement

I sold this knife so I'll chime in. Out of the 4 sebenza's I've had I would say this one was as early or earlier than the others. Since it's practically brand new I would think it has many years of wear before it begins to move. And I believe Chris Reeve does carburize the lock bar.
 
There's a lot of folks in the CRK forum that are very knowledgeable about CRK concerning their CS department. The warranty is for the knife not the owner. Ownership may pass but the warranty is the same. There are some very informative video's about CRK that can be educational for new owners of CRK. Late lock up is indicative of CRK, I really don't think the 21 will ever go out of production, so no worries there. The best answer for your concerns is to contact CRK and get first hand info from them.
 
It's an easy fix for the lockbar issue IF you have an issue. It's a simple stop sleeve replacement with a slightly larger diameter.

I have had 2 cases I had to take my CRK of one form or another to the shop..1x it was a broken pocket clip..Totally my fault,..I payed a minimal price for a new one and was on my way..The second case, I bought a Seb that I just wanted the blade replaced on..The sharpening job that was on it was too acute for my tastes..I payed for that too.. IIRC, when I got the blade replaced, I seemed to be impressed that the screws were also replaced and it looked like it was new..Old blade and screws in the box that I gave them in a nice bag.

The point is; I have owned many CRK's for many years..(1995 or so) These are the only issues that I remember having.

Good people that are happy to help whenever they can.
 
dzlvs8 said:
These comments are all why I prefaced my question with what I did. Unfortuately, I forgot to explain to someone what past 100% meant and I forgot to mention that I know that Chris Reeve lockup is late. But also, of all the Chris Reeves I've owned I've never had one with lockup this late.

SO regardless of how late the lockup is...say that in 5-10 years ...OR LATER does anyone HERE know what Chris Reeves will do if the knife is in or out of production and the lockbar "expires". I assume someone on here has had expirience with this or knows.
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Have you tried calling them?

But to answer your question, yes, I do know. As long as the wear hasn't been caused by abuse such as wrist flicking, they will replace the stop pin for free and your knife will be as good as new for another 10-15 years.
 
dzlvs8 said:
SO regardless of how late the lockup is...say that in 5-10 years ...OR LATER does anyone HERE know what Chris Reeves will do if the knife is in or out of production and the lockbar "expires". I assume someone on here has had expirience with this or knows.
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1. Are you aware that you are asking for help in the form of answers in a tone that appears VERY antagonistic and caustic?

2. Do you realize that you are asking a group of collectors and enthusiasts to predict the future? I am quite certain that we are no more qualified to do this than you are.

Simply put, we can only share past experiences with you...and if you search, you will find these experiences have already been shared. Those past experriences may or may not be identical to future experiences, but it all seems like a moot point since you already made your position clear in the first post If you are not happy with your purchase based on your concerns for the future, I suggest you return it.

Have a nice day, I wish you the best....seriously.
 
timberweasel said:
The answer is in the box... ;)

WarrantyCard.jpg


If I ever wear out one of my CRKs lockbars, I'll get back to you on their lifetime warranty. :thumbup:

-Brett
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Did anyone else notice the part in there about "Should this knife fail after purchase by original user..."

I assume that, in practice, the warranty follows the knife and isn't confined to the name on the sales receipt?
 
unit said:
1. Are you aware that you are asking for help in the form of answers in a tone that appears VERY antagonistic and caustic?

2. Do you realize that you are asking a group of collectors and enthusiasts to predict the future? I am quite certain that we are no more qualified to do this than you are.

Simply put, we can only share past experiences with you...and if you search, you will find these experiences have already been shared. Those past experriences may or may not be identical to future experiences, but it all seems like a moot point since you already made your position clear in the first post If you are not happy with your purchase based on your concerns for the future, I suggest you return it.

Have a nice day, I wish you the best....seriously.
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Thanks for giving the answer I would have give. Just to add some more information. I just sent in my Lg. Reg. BG-42 as there was a crack in on of the serrations. I got a call the day they received it first saying they were very sorry this happened. Second it would be taken care of right now. They do not have any BG-42 blades left to replace it with but and putting in a S30v blade and will get it right back to me no charge. I am not the original owner nor did they ask. Their only concern was that I was going to be happy. Would I have liked to have a BG-42 blade yes do I expect them to have replacements for ever no. And could I tell the difference any, probably not. I wish I was that good to tell the difference. So slow down, call them and I bet you will be more than happy with their response. You have a quality knife from on of the very best manufactures who always answers the phone. You can not ask for much more.

Have a wonderful day and relax you will live a much longer and happier life

Bill
 
If you ever wear it out, they will fix it. There are MANY people here that have had CRK for 10+ years (used daily), and the lock bar has NOT moved a mm. Use your new (beautiful) knife proudly. You have bought one of the best.
 
MatthewSB said:
Did anyone else notice the part in there about "Should this knife fail after purchase by original user..."

I assume that, in practice, the warranty follows the knife and isn't confined to the name on the sales receipt?
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Yes in practice the warranty follows the knife. I have never (in my few times of sending in a knife)been asked for anything written or verbal about ownership. The warranty card was very likely written by a lawyer and they always could fall back to it if you were a total pain(such as taking them to court), but they are real nice people.

While the OP could call up CRK with the ? , and I am sure they would answer it politely as best they can, I wouldn't bother them with fictitious what if this were to happen ?'s. If a problem ever does occur they will do their best to solve it.
 
In my experience, CRK will probably replace the blade if the lockbar starts to travel to much out of specification. I don't think I have seen an instance where they've replaced the entire lock-tab side of the handle, but it may have happened occasionally. In any event, they will take care of you. I've seen some pretty beat up knives that they've fixed - not always for free, but they will do what they can as long as replacement parts are available.
 
MatthewSB said:
Did anyone else notice the part in there about "Should this knife fail after purchase by original user..."

I assume that, in practice, the warranty follows the knife and isn't confined to the name on the sales receipt?
Click to expand...

That's how I read it: CRK's guarantee is for the knife not the original user. :)

-Brett
 
DallasSTB said:
In my experience, CRK will probably replace the blade if the lockbar starts to travel to much out of specification. I don't think I have seen an instance where they've replaced the entire lock-tab side of the handle, but it may have happened occasionally. In any event, they will take care of you. I've seen some pretty beat up knives that they've fixed - not always for free, but they will do what they can as long as replacement parts are available.
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I seem to remember one-so it is not real common. I also had a knife in with them that they said the lockbar face needed to be re heat treated(lockup was not all that late) or in would eventually need to be replaced. My guess from this is that that the lockbar travel is but a symptom in the very few cases that a lockbar needed to be replaced, and that there was some other sort of problem and not gradual wear.


I will just add-There can't be that many cases of lockbar replacement. Some form of lockbar position/travel ? is brought up almost every week. In all those threads I can only remember the one replacement and not that many repairs(stop pin or other). I have to believe if many were having repairs done they would be chiming in with their experiences . Instead the response is almost always -never been a problem, don't worry about it
 
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Peter Hartwig said:
...I also had a knife in with them that they said the lockbar face needed to be re heat treated(lockup was not all that late) or in would eventually need to be replaced...
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Yes, I've seen this issue more than once. Carburizing the lock-tab face is an inexact science intended to harden the titanium, and Chris strove for years to find a way around it. His solution was the incremental ceramic ball lockup seen on the Umnumzaan and, later, the Sebenza 25. Spyderco and Kershaw/Zero Tolerance get around the problem using a steel lock-tab insert seen on several titanium frame-lock knives currently on the market.
 
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I would like to see a pic....

I read that 50-70% is in spec for a 25 and Umnumzaan according to Chris. I wish I could find the link. Not sure about the 21.
 
I can't comment specifically on the result of the lock-bar issue but I can say that the service and support I have experienced as a Chris Reeve owner for the last 10 years is the best I have ever experienced, from any company-period. Some examples:

On receiving my new Sebenza I noticed the pivot screw was rough and had been deformed. I emailed the team and they simply asked for my address which I provided. Their response email said a full replacement set of screws had been posted internationally, free of charge.

About 2 years later I stripped the pocket clip screw on my Sebenza trying to remove it. I then tried to fix it by drilling out the screw but snapped the drill bit off inside the screw head. I emailed the team and within 2 hours they responded and said just send the slab in and they would take care of it. I sent it from Australia and within 3 weeks I had the slab back, fully refurbished with a new screw for the clip and a spare screw. All I paid was one shipping leg. Anne then emailed to see if everything was received in good order and to ask if there was anything else they could do. I was blown away.

Last year I travelled to the USA, spending about 10 days. I have a Shadow IV that needed spa treatment. I emailed the team with my dates and they said to post the Shadow IV on arrival and they would do a full spa and express it back to my hotel within time. Well of course they did just this, with days to spare.

For me, this type of customer relationship nurturing, trust, going above and beyond and exceeding expectations is why I buy, use and depend on Chris Reeve Knives. I can't put a price on it but for me it more than justifies my investment in a premium brand.

From my experience, I am confident that if you are respectful and keep the CRK team in the loop, they will do everything possible to meet and most likely exceed your expectations.
 
I received a small insingo a couple of years ago lock up was 80 to 85%. It bothered me... It bothered me quite a bit so I called crk. I spoke to one of the ladies about my "late" lock up and eventually asked to speak to somebody in the "shop" after a brief wait Mr. Reeve picked up! I was expecting one of knifemakers/assemblers. He talked to me for 10 or 15 minutes about the design of HIS lock. He was very courteous and told me if anything goes wrong to send it in. Needless to say I was very impressed! I still prefer lockup at 50% lol.
My first one was a small reg from 08, lockup hasn't moved for me (I'm not a flicker)
I run high rpm too lol
Relax and enjoy your knife. You have got a fine one
 
I have to say I think early lock ups are a fad among the knife community. As long as it's not touching the other side, locks up solid and doesn't move over the years, so what if it's at 75 or 80%?
 
My CRK Sebenza 25 is probably an 80% lockup out of the box, not thrilled with a $400 knife. But I'll use it daily and when it fails I'll send it in, if they don't make good I never buy another, lesson learned.
 
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