Christmas was full of disappointment

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I agree something seems “off” on this whole thing.
As to the complaint of Buck keeping the original box, as per Bucks website and their instructions to return for warranty, it clearly states:

Step #2- Package your knife securely in a shipping box. Be sure the knife cannot move or shift while inside the package and that there are no loose blades that will fall out and harm a technician. You do not need to include your original box or your receipt.

DO NOT ship your knife in its original packaging (it will not be returned), a padded envelope, a regular paper envelope, or use popcorn foam.

Regardless the OP should read the whole warranty section. It’s very possible they were NOT able to repair. I am sure there was paperwork associated with the return explaining next steps/options.
 
Jhud said:
I have been wanting a buck titanium knife since I was a kid. A month ago I order a new one from eBay. I open the knife to find the front rivet holding blade on was loose enough I could move it out with my fingers.
So I talk to Sylvia at buck warranty. She said she would fix it or have them replace it with one from the vault
. I got it back in the same shape. Has anyone else had the buck forever lifetime warranty let them down like they did me.
I am about going to mail Sylvia a roll of toilet paper and recommend her start printing the warranty cards out in it. Cause it’s full of sh. She is a lair along with their warranty.
Click to expand...

That doesn't sound like a new knife. The blades would come loose like that from heavy use.

Keep watching eBay for another but make sure it's really a new one.
 
If you want a Buck product, buy it directly from Buck or a authorized dealer.————The stuff sold on flea bay is a lot of knockoffs and used stuff! All the way down to the boxes.
 
I can understand being disappointed in receiving a knife like that ... but that should have been an imediate return to seller for a full refund ... not send to Buck for warrenty service as you stated it was NIB.

And I get your unhappy with the knife Buck and whatever else ...

but count your blessings ... Christmas isn't about "stuff" ... and if you get no gifts Christmas still shouldn't be a disappointment ...

take a breath and contact the seller for a refund or PayPal if used or your credit card company to assist in getting a refund ... or contact Buck by phone and discuss your options.

It could be much worse ... hope you find a resolution and figure out it's not the end of the world ...
 
I don't know if this is the second thread the OP started about this or if this is the original ?
 
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OP, you take your chances buying from eflay.
Better to buy from this forum.

Maybe also take the ranting down a notch, please. Itll further your cause when dealing with BUCK.

For what its worth, Ive never had any problems with my BUCK knives let alone the titanium folder.

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I bought my first Buck knife 51 years ago. Since then, I have had to return one two for service and never had a problem. Buck is a great company with some great people work there.

If there was a problem, it may rest with whatever the note/instructions of the OP were that sent it in. Clear cut communications is a nice thing. As has been noted, Buck very clearly states NOT to send in original packaging.

Try less rant and more thoughtful communication in the future.
 
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