Cold steel folder

udtjim

udtjim

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Joined
Sep 4, 2007
Messages
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I had a problem with the lock release on a Cold Steel Spartan, I sent it to their CS center about eight days ago. I got it back today in good working order, Pretty quick service in my book. No cost to me.:thumbup:

On another note, I bought a used Bark River Gunny, it had one loose scale. I returned it ti BR and received a brand new knife in short order.

One last one. I had a small Boker with a lock problem, Same deal, they sent a new knife pronto.

Hats off for some good customer service. When I send a knife back for service, I always include a note stating that I am a BF Member.
 
udtjim said:
I had a problem with the lock release on a Cold Steel Spartan, I sent it to their CS center about eight days ago. I got it back today in good working order, Pretty quick service in my book. No cost to me.:thumbup:

On another note, I bought a used Bark River Gunny, it had one loose scale. I returned it ti BR and received a brand new knife in short order.

One last one. I had a small Boker with a lock problem, Same deal, they sent a new knife pronto.

Hats off for some good customer service. When I send a knife back for service, I always include a note stating that I am a BF Member.
Click to expand...

good customer service.............
 
udtjim said:
I had a problem with the lock release on a Cold Steel Spartan, I sent it to their CS center about eight days ago. I got it back today in good working order, Pretty quick service in my book. No cost to me.:thumbup:

On another note, I bought a used Bark River Gunny, it had one loose scale. I returned it ti BR and received a brand new knife in short order.

One last one. I had a small Boker with a lock problem, Same deal, they sent a new knife pronto.

Hats off for some good customer service. When I send a knife back for service, I always include a note stating that I am a BF Member.
Click to expand...

It's always nice to hear good stories about companies looking out for their customers :thumbup:

How do you tactfully mention you're a BF member?
 
Yep, I ruined a CS knife, and did not want to send it in as I knew it was my fault. I was requested by someone from the company (on these boards) to send it in and received a new knife in return!!

Can't beat that.

Doc
 
It could'nt hurt to mention that your a BF member.You would probably get better service that way,shines a positive light on a company.They know you'll talk about their customer service on the forums,be it good or bad.
 
VR4 said:
It's always nice to hear good stories about companies looking out for their customers :thumbup:

How do you tactfully mention you're a BF member?
Click to expand...
You could mention that you bought the knife because you saw a glowing review in "Bladeforums.com" of which you've been a member.
 
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