cold steel laredo bowie - customer service

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harm

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late last year i posted about the problem a customer had with the laredo bowie.to recap - cold steel's customer service division replied to my email saying the customer should return the knife for repair/replacement.i had done that,as i feel i' must stand behind the products i sell, in dec last year.i tracked and traced on the usps site and the package came up being delivered to ventura,california on the 11th of this month.i have sent three email rthis month, and 1 last month and there has been no reply.i know there is going to be a lot of i told u so's now,but is this the terrible service that is the hallmark of cold steel?:mad: :mad: :mad:
and those customer DISservice dept guys are smart enough not to sign off emails with a name.
i suppose they're are'nt interested in looking after old customers,only conning new ones
 
Call or no call it just plainly sucks when any company's customer service can't reply promtly and more importantly relavently to an e-mail. Most places (while you are on the phone holding for 30 minutes waiting to talk to a clue less temp) tell you by recording how simple it is to go on-line and e-mail your concern. I'm thinking sure It would but I want an answer sometime this week!
 
Let me tell you about Cold Steel customer service..... Then again, my mother always told me that if I didn't have anything good to say about someone, I should keep my mouth shut. I guess I'll keep my mouth shut.
 
Regardless of how good the end product is (or isn't), the fact remains that most Cold Steel folders are probably throwaways -- it doesn't really pay to try to repair them. You've got what amounts to a fairly decent blade in a fairly cheap assembly. I would think in the case of their Bowie, which is good grade knife, that they would be more responsive. One negative comment on a board like this really doesn't do Cold Steel a lot of good.
 
Confederate said:
Regardless of how good the end product is (or isn't), the fact remains that most Cold Steel folders are probably throwaways -- it doesn't really pay to try to repair them. You've got what amounts to a fairly decent blade in a fairly cheap assembly. I would think in the case of their Bowie, which is good grade knife, that they would be more responsive. One negative comment on a board like this really doesn't do Cold Steel a lot of good.
Click to expand...

This is a Cold Steel Laredo Bowie. 10.5" of 50100 steel that is 5/16th thick at the spine. If he doesn't do something stupid like baton it wrong in -30 degree weather, it should last a loong time. The reason the original poster didn't want to call right away is likely due to the fact he is on a different continent half way accross the world.

WYK
 
I sent a trail master with a snapped blade and was sent a new one in a few weeks no questions asked.
 
i called them yesterday around 6pm sa time which would make it around 12 pm in ventura.used the number from the site and had to wait out the recordings before i got to the operator.she put me through to the customer dept and more answering machines.i left a message,including my number.i'm still waiting for the call.
 
I have only had one experience with CS customer service and it was very painless and unexpected. I had a factory 2nd kukri that broke. I sent it back with a letter and 2 weeks later there was a new kukri in my mailbox. And they say that factory 2nds are not guaranteed at all. I was pleasantly surprised.

Peace-
Cam
 
I ordered a Ti-Lite from Cold Steel. When they billed my credit card, it was $30 less than the invoice. Turns out they were have a sale and they gave me the sale price. You certainly can't complain about that. Great company in my opinion. No complaints here.
 
another update - i have called cold steel twice so far.the first time i was told to call back next wednesday as they havent checked their mail.i called back on wednesday[this week] and was told to call next tuesday as everyone was at the shot show except the lady i was dealing with and 1 other person.they cant seem to locate the knife.and this is after me telling them that on the USPS track and trace page the package showed up as being delivered on the 11th of jan at ventura,cali.i have to say either CS is extremely busy or theit customer service sucks.i cant believe that some of the guys have had their quality issues resolved so easily.guess they dont bother abou o/seas clients
 
Ranger F said:
I sent a trail master with a snapped blade and was sent a new one in a few weeks no questions asked.
Click to expand...

just out of curiosity[since i own the trailmaster and recon scout] - how did u manage to break the trailmaster?
 
i called Cold Steel again yesterday.spoke to the same person,she remembers me but each time i have to give her the same details.i was supposed to get an email yeaterday,after the fone call.no email.my customer is getting restless,i'm getting pissed off and cold steel cant find the knife despite me telling them that it reached ventura according to the usps track and trace.
their service is really shit.each fone call ends with "call back next week".seems to me like they're hoping i'll go away.i'm not just a customer but a retailer.
i'm really fed up.anyone have any suggestions?
 
Harm,
Posting here was a good idea,IMO.
Wishing you all the best in getting this resolved.:D

Doug
 
thanx leatherbird.it's really frustating trying to sort this out.to think a company as large as CS has such pathetic customer service.i can understand they're busy,but then again i'm dealing with "customer service dept".there must be a whole lot of crap CS products to be sorted,unless all they do is stiff everyone
 
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