cold steel laredo bowie - customer service

Harm,
Sorry to hear this,sounds like they're still giving you the runaround.Best of luck.:thumbup:
Doug
 
If i did Harm???? ID BE embarrassed to admit it!!!!:D I DO hope all works out for you brother...ANYthing I can help with state side please holler.
Loandr.
 
heyy BBG.how're doin bro?i thought i recognized the pooch in your avatar.thanx for the offer.i have a pal stateside foning,we'll give them a little more time.
 
still no joy with CS.i mailed a letter[registered] to LT.let's see if there's any response
 
Wow what an annoyance. Especially when you're half way across the world!

I've had similar problems with other companies but they have always made it right ASAP.

This is just dragging out.

Vasbyt!
 
ja boet.ek mos baaie vasbyt [sorry for the poor afrikaans bok.last i spoke afrikaans was in school 15 yrs back]
 
just received a reply from the CS customer service dept.they'll process the return.things are looking up
 
harm said:
just received a reply from the CS customer service dept.they'll process the return.things are looking up
Click to expand...
Glad to hear this result. Not so glad to hear you had to persistently chase them down, when living on another continent.

Please keep us informed how this resolves.
 
Jeeze, that sounded like fun...

In the future I suggest you use Skype and keep calling the pole smokers until you get it sorted.
 
COLD STEEL sent me a replacement,and 1 to my customer at no charge,not even postage.this is above my expectations.my opinion of their customer service has risen considerably.a happy ending after the long wait
 
Harm,
Good for you,buddy.Persistence pays off.:thumbup:
Glad to hear you have got it resolved. :cool:

Doug :)
 
Though it took longer than it should have, it looks like Cold Steel went above and beyond in trying to make up for their tardiness. Good for them.
 
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