Sounds like you got a defective knife. I think you did the right thing by sending it back. I wonder if the spring was too stiff, or if the lock had a rough surface that was mating with a rough surface on the blade tang causing them to stick, or both.
Some people, like myself, are "fixers". If we encounter a problem with a new knife, we like to fix it ourselves rather than send it back. But that's not for everyone. And the simple truth is- people shouldn't have to fix a new knife. The manufacturer should get it right the first time, or make it right if they let a defect slip past them.
Have you completely given up on that knife, and Cold Steel altogether? I think that would be unfortunate. It's entirely possible that a different Spartan might be perfect and your favorite knife.
Here's the deal. I've carried a waved Spyderco Endura 4 every day for years. Notice how it's lost some weight (shrunken belly

). I've sharpened it many, many times.
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Yep, it's ugly as hell now but this knife is still a gem. I've never had a problem with it. Not one. And i got it when Spyderco first released them. I've had it and carried it for at least 10 years.
Anyway, I thought I might want something a little bigger, so I bought the Spartan, it has a bit more than a 1/2 inch longer blade than the Endura. I liked the CS and I liked the size BUT that Triad lock just proved to be too much of a major pain in the ass.
And please keep in mind, I opened and closed it 2,800 times (see the OP). I also passed it around a bit, including to a few "knife guys" who know blades. Everyone said things like, "Nice knife BUT that lock sucks," or some variation on that theme. Two specifically said the lock had to be "wrong" and to send it back to be made right.
I thought about it and concluded I'd just stick with the Endura. Cold Steel had their chance and blew it. I returned it to Amazon and Amazon payed the return shipping, so i lost nothing.
Maybe I should have given Cold Steel the chance to fix it. BUT they insisted i pay the shipping. Screw that and screw them.
I am convinced i got a Spartan with a bogus lock. And i'll be damned if i was going to pay to ship the thing back to CS to fix what should have been right to begin with.