- Joined
- Jun 16, 2003
- Messages
- 20,206
You may have caught him in a bad reincarnation.
The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details:
https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is $300 $250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
What provoked a representative to go completely ape shlt on me? He told me the tip of the knife breaking was "ignorant man user error" and that microtech will not be held liable. I told him that was a very offensive comment and he flipped out! I'm talking 5 point restraint... Mental hospital break down flip out. If it was somebody else getting talked to like that, I would've been laughing. Actually I was until I realized that I was a customer then I got pissed.
1. Unhappy customers have been known to be rude. I've listened to recordings.
2. Amazed that the OP's claims are being believed? When poor customer service is reported for years, there is some chance that the customers are receiving poor service.
3. "are going to be happier" One can only hope.
4. When is a representative of Microtech going to post? You say that you are not.
My experience is that telling a customer who has received poor service that he/she is the exception does little to placate that customer. They may represent the 1% but they are 100% unhappy.
In customer relations, perception is reality.
I don't think it was appropriate to disclose my personal information here. My username was attiquate to address me here. And no... I don't work for any knife manufacture. I do some reviews when i have the time. First... I came here to get contact information for Tony and/or his son so that I could address issues that i had with microtech management. That obviously didn't work. Had I spoken with Mr. green before coming to this forum, I would've never created this post.
2nd. I have every right to be upset
3rd. Stay off the forums and do a better job with managing your company.
4th. I sure hope, you and your fellow coworkers stop taking this personally and handle this properly.
5th. Have a nice day![]()
Mr. Drake, I felt it fair to mention your name as you mentioned Mark Stilts name, just to keep the stories straight. What was the point of emailing me and messaging Tony Marfione after the fact you started this thread ?
2nd . Yes you do have every right to be upset
3rd. ummmm WOW
4th. I have no reason to take any of this personally, and Mark doesn't take anything personally either.
5th. Thanks! you too!!![]()
3rd. Stay off the forums and do a better job with managing your company.
Starting to get an idea of who the hothead here may be.
Nope. Being told that he was going to be in conference meetings all day and that he would get back to me on Friday, but... He has time to call somebody out and make multiple post on a public forum. Also, no email reply today but he has time to come here for good P.R. he, like other staff members with microtech are proud to death to work for tony and takes things personally. Why I highly doubt this will end well in my favor.
So its wrong for him to come here, but its ok for you to come here and do the same thing?
Seems to be Mr Greenberg came here, in "public", acknowledged the mistakes that were made on his end, and was working towards resolving things.
Seems like a stand up guy.
If you don't like him doing that here, you shouldn't have done it here either.
Starting to get an idea of who the hothead here may be.
Whoever the mod is governing this subforum... You can delete this thread. I know where this is going to go. I can say a whole lot that will piss a great many off but I will be the adult here. I respectfully ask to delete this thread. Thank you.
I just got off the phone with the shipping carrier. Lies and more lies. Time to delete this thread.