COUNTY COMM service lacking

I bought a watch from them, got a notice that it shipped the next day. I was impressed to say the least... however, it was 9 days AFTER being notified that it was ready for pick up that it shipped. I also emailed and got no reply.
 
Yeah I think for the most part communication is their biggest problem. I got 2 orders in the past from them with no issues. I got a letter from paypal yesterday saying that they had offered me a refund of 2.00. I declined it and left them a note that I wanted the item I purchased. We'll see.
 
So now we'll see if they're willing to resolve the matter in the way that you the customer have requested. If they stick to the idea of only offering a refund they may be meeting an obligation to make good in one way but I could also construe it as their trying to take advantage of you as a consumer.

If you took the refund but still wanted the missing item you'd be in a position of having to reorder it, in which case they make another $X.XX on shipping. Considering the item isn't even $2.00 on its own that's a lousy proposition on your end. I know that's rather cynical but CountyComm tends to bring out that side of me at times. Still, it will be interesting to see what they do in response to your request.
 
Haven't heard anything back from paypal as far as a response from County Comm. At this point I will hope that they send the item I paid for.
 
Thanks Esav I will check it out.

Well after a week of no response from CC on my request through Paypal to ship me the item I paid for it has now been escalated to a claim. Last I had heard from them they wanted to pay me 2 bucks. Guess that is their MO when they screw up an order but to me that is unacceptable. It's almost embarrassing to have to go through this over an item this cheap but for me it is a matter of principal and them doing the right thing.

Guess we'll see how in pans out.
 
It does make me truly wonder if they have any respect for the time and energy of other people, in this case you and someone at Paypal, that gets taken up trying to resolve a mistake that they made. The easiest thing for everyone would be get the item off the shelf, pack it, ship it, and tell you it's on the way with their apologies. Instead you and Paypal have to chase it while they go a week without even getting back to you. :thumbdn:

Keep us posted.
 
jujigatame said:
It does make me truly wonder if they have any respect for the time and energy of other people, in this case you and someone at Paypal, that gets taken up trying to resolve a mistake that they made. The easiest thing for everyone would be get the item off the shelf, pack it, ship it, and tell you it's on the way with their apologies. Instead you and Paypal have to chase it while they go a week without even getting back to you. :thumbdn:

Keep us posted.
Click to expand...


You would think so.. Guess they get to keep their key chain and their money.

We have concluded our investigation into this case. Unfortunately, at this
time we are unable to decide this claim in your favor.
Click to expand...
 
and my last response to them in the matter. Guess this one is done.

Dear COUNTY COMM,
After several attempts through paypal to get you to send me the item I bought and paid for Paypal has decided in your favor. I sincerely hope that you feel good that you have deprived me from an item bought and paid for. You did offer a refund which is not what I wanted. I suppose that paypal could not do its job in my behalf due to the fact that I did not accept a refund through the dispute process.

The point here is that I am a customer that made a purchase from you. I ordered and paid for an item and you did not fulfill your end of the transaction. I contacted you by email 3 times with no response from you. I opened a claim which I thought was the right thing to do. Instead of doing what you should have done as a business, you chose to offer to throw money at it to make it go away. That is not customer service.

This seems to be the general MO of your business as I have heard of many stories just like mine. Perhaps you don't care. Your lack of communication speaks volumes. So here were are. You have my money and the item I paid for and I have no recourse through paypal. You win. I hope the loss of a future customer is really worth 1.40 keychain. It was a cheap lesson all in all but your lack of customer service is shameful at best and I will happily pass on how you as a company handled a customer problem.
 
I had the same horrible experience with County Comm, or atleast very similar. I bought a total of like five items. When my package arrived, it was a worn out bubble bag, which had a huge tear in it which someone just put some tape over. You could see the contents inside the bag through the large hole. When I took my items out to check them out, I realized that a couple of my items had been destroyed. I emailed CC and asked them about the issue. I even stated that I understand that it could have been the delivery service, but it looked to me like CC had just sent me out some junk/recycled bag and it didn't hold up well at all. My email was never responded to, so I sent another one a couple weeks later, still no response to my email. One of the main reasons I choose my suppliers is due to their customer service, and CC lacks customer service completely. Mine was probably a total loss of about $5 or something, but it's just the point that they didn't bother to even reply to my email and help me out. I will never give them my money again.
 
Guess they don't care that it cost them a lot more than the price of a keychain in lost sales.

BTW, if you paid by credit you can still file a chargeback that way. I'd do it on principal.
 
Mark Schmitt said:
My orders have been 100% correct and on time. Just my experience with them....

Mark
Click to expand...
Yup, seems the trouble only begins when a glitch pops up and a customer needs CountyComm to communicate. Based on the mixed reviews and the nature of the beefs w/CC, I'd stick with companies that have a better rep. If I want to gamble I'll do it where I can have some fun;)
 
I've only dealt with them once but received everything I ordered in about a week with my only complaint being their high shipping costs... but I won't be dealing with them again, not so much because I'm worried that this will happen to me (although I definitely would be next time I ordered from them, if I were going to), but more because I just don't want to support a business like they're making themselves out to be.
It's not right.. and I think Liveitloud did what I would have done as well even though the item wasn't really worth it... but on principle as he said.
I'm surprised that PayPal decided in their favor too, puts a strike against them in my book as well. Not worth PayPal's time and energy to get it taken care of over something so cheap I guess, but I'd like to see them do what needs to be done whatever the cost of the item was.
 
The new BF sponsor that Esav looks very promising. I'll be checking them out later for sure. So far it looks like they have some unique items of high quality that even county comm doesn't have. Though, the pictures are terrible and the descriptions are lacking. Two areas where county comm is very strong. The other link, gra8gear, just looked like another military surplus store on the net. County Comm is still in a league of their own for what they offer and the for their low prices. I hope they turn things around with how they handle their customer service.
 
Sorry to hear that it didn't work out for you. I do wonder what Paypal's rationale is behind the decision but that's probably another can of worms not worth opening right now. I sincerely wish someone at CountyComm takes your letter to heart but there is very little hope of it in my mind. If they really did care we'd never have gotten to this point. Negative word of mouth and lost customers do not seem to concern them.

Another one in the :thumbdn: column.
 
I am assuming that because multiple items were bought, which made the dispute initially over 40 dollars perhaps they could not get that I was not wanting a refund but wanting the 1 item. When you go to the dispute area it gives you a choice to accept a refund or deny a refund. So, I had to deny the refund and escalate to a claim. After some time I got the same option that gave me no area to request the item itself but to only confirm or deny a refund.

I sent them 2 emails explaining the situation but only received their canned responses that they send with every dispute. There really was not any human element to the whole process. I did send them another email after they settled in the sellers favor once again explaining the situation and expressing my disappointment in the way that Paypal handled the situation but have gotten no response as of yet.

This was never about money. Actually if the item they had failed to send me had cost the full 40 dollars I would have handled it the same way. If I had wanted a refund I would have just kept my money and never made a purchase in the first place. I wanted them to make their mistake right and provide the customer service I felt I deserved as a customer. Again, a cheap lesson learned. I am a member at probably 10 other forums. I have no intent to go on a thread starting spree decrying the situation but be most certain threads will pop up asking what kind of service they provide and I do have an opinion on the subject.

There are just ways you handle things in life that show your integrity or lack thereof. I remember many years ago when I had just started getting into knives. I had a few I wanted to sell and put them up on Ebay. One was an older Schrade knife. Not knowing that much about the knives I listed it as a Schrade Walden which I later found out it was not.

Anyway, I was contacted by the buyer expressing disappointment that the knife was not as listed. They were not filing a dispute and said that they weren't going to leave negative feedback but basically told me I should know my shit a bit better before I put something up for sale. They were right. :) Anyway, I gave them a full refund on the knife and told them to keep it and apologized for the mistake. What does that have to do with this? Not much at all but I feel it's not the mistakes we make in life but how we handle ourselves after the mistake. I know where I stand with CC.
 
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