Crappy Kershaw Breaks tip!?!

[KRS1]

I just enlargened a hole in really hard abs plastic with the tip of my Kershaw going in about 3/8" this morning and theres no mark or any sign of tip breakage at all.

 

[ZippoZach]

The box itself didn't break the tip. It was what was inside of the box. I snagged and when he went to remove the knife it snapped the tip. Point is the tip shouldnt have snapped. My guess is a crappy heat treat. By the way Thomas, it DID break off with a normal cutting task! There was no prying involved. I will never buy another kershaw again. Partly because of the knife, and partly because of your ignorance!

 

[Tony8179]

What did it snag on?
What was inside the box?
Where are the pictures?
How much of the tip broke off?
Did you try and contact Kershaw CS to figure out a solution to the problem?

You are not giving us any information other than saying the tip broke. Your attitude is going to get you nowhere fast. It seems like you came here to whine and not to fix the problem or get a reson as to why the problem happened in the first place.

 

[Goosey]

The box itself didn't break the tip. It was what was inside of the box. I snagged and when he went to remove the knife it snapped the tip. Point is the tip shouldnt have snapped. My guess is a crappy heat treat. By the way Thomas, it DID break off with a normal cutting task! There was no prying involved. I will never buy another kershaw again. Partly because of the knife, and partly because of your ignorance!

They have perhaps the best customer service in the industry.

 

[tfields]

The box itself didn't break the tip. It was what was inside of the box. I snagged and when he went to remove the knife it snapped the tip. Point is the tip shouldnt have snapped. My guess is a crappy heat treat. By the way Thomas, it DID break off with a normal cutting task! There was no prying involved. I will never buy another kershaw again. Partly because of the knife, and partly because of your ignorance!

holy smoke now that surly wont get ya much help there!!!

 

[neuron]

What did it snag on?
What was inside the box?
Where are the pictures?
How much of the tip broke off?
Did you try and contact Kershaw CS to figure out a solution to the problem?

You are not giving us any information other than saying the tip broke. Your attitude is going to get you nowhere fast. It seems like you came here to whine and not to fix the problem or get a reson as to why the problem happened in the first place.

I was about to type a post almost identical to this one when I saw you had beaten me to it. Well said. :thumbup:

 

[amflud]

I guess you didn't make it to this part of Thomas' "ignorant" response.

Whatever the case, as always we stand behind our products.

I'd say he's being fairly reasonable here.

 

[cpmsteel]

That looks like it will sharpen right out. Not even sure I would have noticed that was there.

 

[Ankerson]

The box itself didn't break the tip. It was what was inside of the box. I snagged and when he went to remove the knife it snapped the tip. Point is the tip shouldnt have snapped. My guess is a crappy heat treat. By the way Thomas, it DID break off with a normal cutting task! There was no prying involved. I will never buy another kershaw again. Partly because of the knife, and partly because of your ignorance!

Only two ways a tip will snap off, side loading (Prying/twisting) or by some sort of impact (Shock).

So what really happened?

 

[Monofletch]

This is not accurate.

I'm also confused on how you're all coming to conclusions here. While you can send the knife in, tips don't just fall off over general cutting tasks. Whatever the case, as always we stand behind our products.

With a KIA representative like this-it's a wonder how they stay in business! J/K!!

 

[ElectrikHellfire]

Why so evasive about what was in the box? Was it metal of some sort? As others already stated theres only a couple of ways to snap a tip off.

 

[Yo Mama]

Quote Originally Posted by Thomas W View Post
This is not accurate.

I'm also confused on how you're all coming to conclusions here. While you can send the knife in, tips don't just fall off over general cutting tasks. Whatever the case, as always we stand behind our products.
With a KIA representative like this-it's a wonder how they stay in business! J/K!!

I'm not joking. I would not buy a Kershaw based on this reply.

 

[Ankerson]

I'm not joking. I would not buy a Kershaw based on this reply.

Don't see the problem with what Thomas said?

I'm also confused on how you're all coming to conclusions here.

He was Confused.

While you can send the knife in, tips don't just fall off over general cutting tasks.

He said that the OP can send the knife in.

He is correct in that tips just don't fall off under normal cutting tasks.

Whatever the case, as always we stand behind our products.

Don't see the problem here and this is about a $20 knife by the way....

 

[The Mastiff]

I'm not joking. I would not buy a Kershaw based on this reply.

heh?

I'm assuming you aren't the type to buy Kershaws anyways, right? If you were I doubt if you would let something not directed at you, that isn't the least bit wrong keep you from buying a knife you wanted.

Maybe you just like drama and are looking for attention too.

Jeeze!

 

[joewest69]

Sounds like dear old dad wasn't paying attention to what he was doing, plain and simple. Accidents happen and its always easier to blame someone or something else instead of blaming yourself.

 

[Thomas W]

The box itself didn't break the tip. It was what was inside of the box. I snagged and when he went to remove the knife it snapped the tip. Point is the tip shouldnt have snapped. My guess is a crappy heat treat. By the way Thomas, it DID break off with a normal cutting task! There was no prying involved. I will never buy another kershaw again. Partly because of the knife, and partly because of your ignorance!

ZZ, sorry about the confusion here, didn't mean to come off as accusatory. It's a drag when you have any product that doesn't perform and needs to go back to the manufacturer. If this knife didn't live up to the brands reputation and is defective, you should most certainly send it in so we can evaluate it, and satisfy you as a consumer with our apologies of course.

As to broken tips, it is the most common warranty issue we see. In many cases it is user error/abuse that cause the breakage. We as a company have to make daily judgement calls on defects vs not. A high percentage of the time it's fairly evident with reasons why these tips are broken. On very rare occasions it's the fault of the steel. It should be noted that our valued customers get the benefit almost every time, as our goal is 100% satisfaction.
Satisfaction is why I'm here on this public forum answering your question on a Saturday morning after a 21 day straight working stint Zach. I'm unsure how many other companies have executives that interact like this, but I'm guessing not many. If my original response in this thread has turned you off to our brands for life, then I'm sorry I posted, and wish you good luck with your future knife purchases. Just know my intentions were not to upset you.

I really hope you send your knife in as I believe you will find our service living up to it's reputation. Sorry again for the misunderstanding.

 

[BobSig]

Picture, Or it didnt happen.

Partly because of the knife, and partly because of your ignorance!

This is like a chipmunk calling a Grizzly Bear weak.

I'm not joking. I would not buy a Kershaw based on this reply.

Completely your loss here, Kershaw is a great company. Try to look at it from someone elses point of view. The threads title is "Crappy Kershaw Breaks Tip", this is what everyone sees, not the best way to go about asking a question. He is complaining about breaking a $15 dollar knife, He has shown no pics or even really described how it happen, "snagged" and "removed the knife" isnt descriptive.

 

[Morrow]

The box itself didn't break the tip. It was what was inside of the box. I snagged and when he went to remove the knife it snapped the tip. Point is the tip shouldnt have snapped. My guess is a crappy heat treat. By the way Thomas, it DID break off with a normal cutting task! There was no prying involved. I will never buy another kershaw again. Partly because of the knife, and partly because of your ignorance!

Do you want to stay to discuss your issues? If you do, I don't recommend any more posts like this. You will find a way to discuss the issue without being insulting to a moderator and long-time contributor to this site. Your assumptions and speculation are standing in the way of you finding a satisfactory outcome. Are you interested in a satisfactory outcome?

 

[BobSig]

... Satisfaction is why I'm here on this public forum answering your question on a Saturday morning after a 21 day straight working stint Zach. I'm unsure how many other companies have executives that interact like this, but I'm guessing not many. If my original response in this thread has turned you off to our brands for life, then I'm sorry I posted, and wish you good luck with your future knife purchases. Just know my intentions were not to upset you.

I really hope you send your knife in as I believe you will find our service living up to it's reputation. Sorry again for the misunderstanding.

:thumbup: Way to be.

Makes me want to go buy another Kershaw right now.

 

[Czechmate]

Only two ways a tip will snap off, side loading (Prying/twisting) or by some sort of impact (Shock).

So what really happened?

Quoted for unbiased truth... :thumbup: