I’m 41 now. I’ve worked in customer service for 25 years. I think, if you take a moment to pause and reflect, you will likely see the truth in what I’m about to say. First, there are two sides to every story. Second, there are those people in the world who believe that the saying “the customer is always right” is a license for them to be abusive or treat the person in front of them as a captive audience whose purpose is to accept whatever is thrown at them. I’ve learned over the years to treat all guests as human beings, with my first choice always being to try to work things out and help. If I make a sincere run at helping a person, and they demonstrate a greater interest in being insulting than in the problem solving process, I’m very cool with letting them go. This approach has helped everything from my guest satisfaction metrics, relationships with the community, and traffic numbers to my teams’ morale and retention.
People are people, and deserve to be treated with respect, on both sides of the table.
As such, I won’t pass judgement without knowing both sides of the story.
Reate, Koenig, Olamic, WE... ?
CRK is a great company, but they haven’t been unmatched in QC for a few years.