crks warranty department leaves a bit to be desired

[spydusse]

Funny how, like I amuse you like I im a clown how am I funny. Awesome movie line

 

[spydusse]

What? Are you trying to be logical?



Both my Sebenzas are sharp enough to catch on a fingernail, and the bevels are convex. I have sharpened them more than once, by hand. They had also gone through many touch-ups on the Sharpmaker. It ain't rocket science.

that's where the problem begin the angle was too wide to sharpen on my sharpmaker!? You've personally handle some of my knives at a njkca, they are plenty sharp . No rocket science involved when resharpening even bevels. Now when you have one that starts at I would guess around an angle of 18 degrees on flat and increases well past twenty degrees before tip problems do arrive

 

[Luis G.]

Yup, and it's obviously more than you do.....

Any hoo, perhaps you can post about this on more appropriate forum, this happens to be a knife forum and we don't much care about your or any one elses 3K laptop.

Glad you know more, thank you for letting everyone know that. To what cause I am unsure, perhaps clarifying that at times is necessary for you. I sometimes have problems forming the... proper grammar and fail at etimology, so sometimes my points can be misunderstood. I also type a lot so people may just skim. But I do try to intelligently respond and explain my points and explanations instead of just saying a phrase like "You're a funny man".

You're a strange individual. You are also missing the point.

I simply came in with examples about product quality matching quality service but sometimes a manufacturer or vendor will loose some to keep a customer happy at their own discretion, even if it's against their policies. You replied trying to justify CRK's position (poorly if I may say) when no justification was required by stating CRK was not a multi million dollar company nor do they sell products that cost nothing to produce hence. We can assume by context that you meant they could not take the the concept of my examples into practice because they did not fit your criteria.
I also had to correct you in the fact that my examples were NOT fitting in your "sell products that cost nothing to produce" criteria and actually cost a lot more then what people may think.

Your response to my 2 cents of course makes little to no sense, when you sell a product you should plan for the product to sell at an adequate profit margin that you think is appropriate so that your business policies and warranties will not overshadow with overhead this is SOMETHING ANY company can do whether small or big, and probably should do.

Obviously here CRK, at their discretion offered him to sell him new blade due to his mishap with a 3 day old $400 knife. The Original Poster seems to have a problem with the cost of the replacement. This is what I was referring to when I was talking about my example, each side will take their own position. This is what happened, the customer was not happy (whether "right" or "wrong").

 

[Haze]

This is preposterous my good man. You are trying to draw parallels between two totally different industries with totally different goals, producton and employment methods. I absolutely fail to see how one can even begin to justify your posts as a response to the original subject at hand or my response to it.

I'm not sure what else I can say here other than I'm am indeed missing the point.

Glad you know more, thank you for letting everyone know that. To what cause I am unsure, perhaps clarifying that at times is necessary for you. I sometimes have problems forming the... proper grammar and fail at etimology, so sometimes my points can be misunderstood. I also type a lot so people may just skim. But I do try to intelligently respond and explain my points and explanations instead of just saying a phrase like "You're a funny man".

You're a strange individual. You are also missing the point.

I simply came in with examples about product quality matching quality service but sometimes a manufacturer or vendor will loose some to keep a customer happy at their own discretion, even if it's against their policies. You replied trying to justify CRK's position (poorly if I may say) when no justification was required by stating CRK was not a multi million dollar company nor do they sell products that cost nothing to produce hence. We can assume by context that you meant they could not take the the concept of my examples into practice because they did not fit your criteria.
I also had to correct you in the fact that my examples were NOT fitting in your "sell products that cost nothing to produce" criteria and actually cost a lot more then what people may think.

Your response to my 2 cents of course makes little to no sense, when you sell a product you should plan for the product to sell at an adequate profit margin that you think is appropriate so that your business policies and warranties will not overshadow with overhead this is SOMETHING ANY company can do whether small or big, and probably should do.

Obviously here CRK, at their discretion offered him to sell him new blade due to his mishap with a 3 day old $400 knife. The Original Poster seems to have a problem with the cost of the replacement. This is what I was referring to when I was talking about my example, each side will take their own position. This is what happened, the customer was not happy (whether "right" or "wrong").

 

[Luis G.]

This is preposterous my good man. You are trying to draw parallels between two totally different industries with totally different goals, producton and employment methods. I absolutely fail to see how one can even begin to justify your posts as a response to the original subject at hand or my response to it.

I'm not sure what else I can say here other than I'm am indeed missing the point.

Business share similar concepts regardless of the industry they are focused on. Particularly the servicing of customers. It is not preposterous, it just seems that your focus is elsewhere.

 

[spydusse]

The bottom line is this, could the problem of needing a new blade of been adverted if I just sent it right back probably yes. Should a 400 dollar knife have came to me like that, NO. I tried saving postage, time at the p o wich in NJ is a zoo and time away from my three day old knife. It came back to bite me in the rear in the end,what can I do. Do I believe other companies would have handled the situation better, yes. Am I mad at crk for handling it the way they did ,no well I understand anyway

 

[Haze]

Glad that's over ! :thumbup:

 

[lemmuhj]

I'm always going to just send my CRK's in and let them sharpen/spa it up...

Unless you enjoy sharpening your knives, and know what you are doing, i personally wouldn't do it to my $400 knives.

 

[spydusse]

I don't have that luxury as I can dull a crk in three days of work at the plant nursery. I've sharpened my xm 18 no problem on my ep apex and my cousins umnum and lots of others.the problem here was how uneven bevel was to start with

 

[lemmuhj]

Well if it's a user like that, than i guess knowing how to sharpen would be good. I see your point.

 

[pvicenzi]

I've seen guided systems do terrible things toward the tip of a nife. Where the knife is clamped, relative to the tip of the blade, can have a great affect on the edge angle at the point..

 

[spydusse]

Over ten knives I've never had a problem like that but the edge pro doesn't clamp like a wicked edge. I never hit edge in this real obtuse part ,dam shame

 

[spydusse]

My girl told me not to ask her to buy me crk s for Christmas or my bdays anymore. Been wanting a strider in s110 anyways

 

[cofade2black]

I have found the sharpmaker to be very useful. I first strop on a flat leather strop with the gray compound to keep the convex. I then only use the white stones on the sharpmaker to finish the edge. this works good, I used to use the green compound but I find it thins out so much that the edge will become dull fast.

 

[Chris Reeve Knives]

Time for us to set a few things straight.

Excerpts from our warranty:
“Should this knife fail after purchase by original owner due to faulty workmanship or materials, such defects will be made good free of cost. The right is reserved to make good such defects either by repair or replacement.”
“Any modifications that are made to the knife after it has left our workshop will void this guarantee.”

In his original email to us “Sypdusse” explained what he had done to the knife and queried whether blade replacement would be under warranty or if he would have to buy a new blade. We responded that blade replacement was not covered by warranty in this circumstance. The part that has been left out of this forum post is that we can re-profile the blade – and will do it at no charge. The result is that the blade will be less than 1/16th of an inch shorter but it will function perfectly, and the bevels will be at the correct thickness (or thinness, if you prefer!). We are fully supporting our warranty.

We work extremely hard to give our customers the very best service. I say again – before you try to fix something that you believe to be originally out of spec on one of our products, send it back to us. Let us do the work. It’s better, quicker and causes less heartburn in the long run.

While I understand the comparisons to product replacement by Apple and Dell were intended for illustration, it is presumptuous to put us even remotely near the financial league of these two companies. One thing is similar however: we also have to borrow operating capital from the bank from time to time!

Anne

 

[spydusse]

I understand I should have sent the knife back before I tried fixing, that was my fault. I also don't believe the knife could be fixed to less the 1/16th of an inch. The knife was three days old and that's what I want a new new knife not one reprofiled back further then new . That's why I am purchasing a new blade. If I sent it back right away it could have been reprofiled with in 1/16th of an inch. I just wish it didn't come to me like that. You can see how wide that angle is on the area I am talking about because I never even got to the edge.I just ask that my new blades angles are a little more symetricall from tip to end. I've never had a problem with any other crk with this I just think this one got by.as for the thinness or thickness of bevel I just ask its at or under 20 degrees per side so I can sharpen on my sharpmaker as suggested. The one downside of the sharpmaker is you can't really do reprofiling so when my blades bevel on one side was over 20 this is where the problems arised

 

[Peter Hartwig]

Funny how, like I amuse you like I im a clown how am I funny. Awesome movie line

That is exactly what I thought of when I saw it

 

[Peter Hartwig]

I think the edge is one area that if you have a problem you have to send it in right away. Once you touch the edge it becomes your edge not their's and they don't consider it a warranty problem. Live and learn. Hope you enjoy the knife when you get it back.

 

[spydusse]

I think the edge is one area that if you have a problem you have to send it in right away. Once you touch the edge it becomes your edge not their's and they don't consider it a warranty problem. Live and learn. Hope you enjoy the knife when you get it back.

$130 dollar lesson learned will not be forgotten

 

[four_shore]

you better forget it (the carbon fiber joint is coming soon Mmmm delicious).

on a serious note, my experience with CRK warranty services was an extremely pleasant one.
i felt they went above and beyond and was quite satisfied.

send me the knife...i'll fix it for free (hehe).