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crks warranty department leaves a bit to be desired

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Unless its a safe queen let them reprofile the blade.
Not a personal jab, but you have said 5 or 6 times in your thread that it was a $400 dollar knife and you had only owned it for 3 days. Why did you try to fix it? If I pay that much for a blade and it has a defect, its going right back where it came from. I am not going to spend my time and effort to fix something I just bought. Would you pay full price for a car with a blown motor, then try to fix it, then want a new motor if you cant fix it? This is not a warranty issue. They are doing you a service by offering to reprofile with out charging for it IMO.
 
Read my posts I had to fix edge cause I couldn't sharpen it on sharppmaker cause the bevel on one side waas wider then 20 degrees ...way wider. I've already said it was my bad not just sending it back right away but thankyou for reiterating.I want a new blade that's symetrical with new sebenzas cause that's what I dropped four hundy on not a reprofiled one.if that means I got to throw one more hundreed so be it. Its not like I sharpened away either they can see their factory bevel in this area while rest of knife is perfect, they don't want to replace so be it. All I asked was give me a fair shake charge me their cost wich I promise you is not $130
 
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I think if you sent it in with the original defected blade edge with no modifications done to it by yourself than they probably would have relaced it with a new
blade at your request. Its just when you start to try and fix it yourself making the issue worse than it crosses the line between being under warranty and not.
 
snowreaper1 said:
I think if you sent it in with the original defected blade edge with no modifications done to it by yourself than they probably would have relaced it with a new
blade at your request. Its just when you start to try and fix it yourself making the issue worse than it crosses the line between being under warranty and not.
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yeah i know that's why I bought new one. You live and learn
 
Are you going to have them fix the original blade?
 
Is this true? I would argue that a bad bevel would be evident regardless of what I did to the edge. I would like to know what CRK says

Peter Hartwig said:
I think the edge is one area that if you have a problem you have to send it in right away. Once you touch the edge it becomes your edge not their's and they don't consider it a warranty problem. Live and learn. Hope you enjoy the knife when you get it back.
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Mr. Clean said:
Is this true? I would argue that a bad bevel would be evident regardless of what I did to the edge. I would like to know what CRK says
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I guess you didn't see page 2?
 
No you can definitely see the super wideness of bevel in the area in question I never even got enough shoulder off to hit edge. It was like 40 degrees on one side
 
I use 1000 grit sandpaper and a loaded strop for convex blades. Most times the strop is sufficient. I tend to strop my convex CRK folders at least once a week. I would send it back for to CRK and just pay to have it resharpened. You'll have the knife for a lifetime and the cost will not be such an issue. Other high end companies also have QC issues with their convex blades.
 
Chris Reeve Knives said:
While I understand the comparisons to product replacement by Apple and Dell were intended for illustration, it is presumptuous to put us even remotely near the financial league of these two companies. One thing is similar however: we also have to borrow operating capital from the bank from time to time!

Anne
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I never meant to put you in the same financial league, I apologize perhaps better product replacement would have been better it's just my industry is in tech, just wanted to illustrate a concept not so much the details. Personally I really don't care what the Original Poster complained about, his problem. However I was merely giving opinion to what may happen (or more like what did happen which was the customer hmm "venting").
Happens in business.

@OP
1/16th of an inch shorter? Really.. heck OP, really? I feel like I just wasted time. 1/16th? I could understand maybe 1/3rd of an inch... but .06"~. Unbelievable, that's not even worthy of calling "reprofile".
Edit:
I recommend you... nevermind plenty of good recommendations already to fix the damage.
 
Well, we do care about the OPs complaints and problems. This is a knife forum where we discuss knives and all thing related to them. It might be best to keep the long wided and muddled posts about the electronics industry for a better venue. :)

Luis G. said:
I never meant to put you in the same financial league, I apologize perhaps better product replacement would have been better it's just my industry is in tech, just wanted to illustrate a concept not so much the details. Personally I really don't care what the Original Poster complained about, his problem. However I was merely giving opinion to what may happen (or more like what did happen which was the customer hmm "venting").
Happens in business.

@OP
1/16th of an inch shorter? Really.. heck OP, really? I feel like I just wasted time. 1/16th? I could understand maybe 1/3rd of an inch... but .06"~. Unbelievable, that's not even worthy of calling "reprofile".
Edit:
I recommend you... nevermind plenty of good recommendations already to fix the damage.
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Haze said:
Well, we do care about the OPs complaints and problems. This is a knife forum where we discuss knives and all thing related to them. It might be best to keep the long wided and muddled posts about the electronics industry for a better venue. :)
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I LOL'd :D

Now YOU are the funny man :p

Luckily I taught myself through trial and error to sharpen by hand before getting into the systems and higher end knives :thumbup:

I think problem is resolved, back to our regularly scheduled programming....someone post some knife pron :)
 
Luis G. said:
If a customer buys a product, and with good intentions accidentally ruins the product the manufacturer or vendor has the obvious right to deny Returns, or Warranty. However in real world practice most companies will attempt to accommodate the consumer specially so with higher end offerings. For example, a friend's Macbook Pro's fell not even walking out of the Apple store, aluminum is sleek. Apple's manager came by, my friend was bummed out but asked the Manager "how much would it be to fix the case". Manager asked if he had just bought it there, my friend said yes. Manager talked to the person that attended him, then went to the back. 15 minutes later. Manager says "We cannot let you walk out of here with that, sorry." Bam new MBP. No cost to him, even though I've taken MBP's in for cracked screens months or years after purchase to be found with a bill. Understandable? Not if you take a black and white approach to the situation, but very understandable from a business perspective. By replacing the laptop on the spot, the consumer is happy. A happy consumer is a returning consumer (besides not like Apple can't make up for it with their profit margins lol).
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Your analogy is poor.......Here is how it would of read if it truly related to this thread..........

A friend went into the Apple store and bought a new Macbook Pro. He took it home and in walking inside it fell and damaged the aluminium case.
He then decided to take it apart and fix the case himself with the incorrect tools causing more damage to the laptop. He then returned the laptop to Apple complaining about how poorly made the case was and would they replace it for free?

"No" said Apple........"You have tampered with the product yourself, caused more damage and you have voided the warranty. However your computer is still operational but will be a little ugly."

The customer opts to pay for a new aluminium case..........
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No company that I know would allow you to alter/modify/tamper with there product to the point of damage and then replace a components or the whole product for free.

If the OP would have returned the knife to CRK with a short note explaining his sharpening problem and that the knife would be used heavily on a daily basis, I have no doubt that CRK would have replofiled his blade for free making daily sharpening easier. Instead, by his own admission, he took it on himself to modify the knife to the point of no return.

It sounds like the OP has had better luck and usage from other brands. Perhaps when he receives his new rebladed CRK he should post it for sale and purchase something more suitable for his personal needs. Fortunately for him CRK's are highly in demand and he should have little trouble selling what is essentially a new knife.
 
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Well, I will enter my 2 cents.....The Sharpmaker is recommended by Chris Reeve over other systems. I have personally had over 50 Chris Reeve Knives ( wish I still had every single one...lol ). Originally before I got my sharpmaker, I used the old vintage Case Ceramic Rods in wood base set. That is what my dad always used to sharpen his knives and I used the same thing, for Years with never an issue. When I came across the sharpmaker, I bought one and its just basically a modern version of those old vintage ceramic rod sharpeners. The sharpmaker is the best sharpening system I have ever used and I have used this style of sharpener for at least 25 years. I use the sharpmaker to sharpen ALL my CRK, Hinderer, Strider, etc......High End & Low End Knives with the exact same results. So someone with extensive experience with this style of sharpener can maintain an excellent edge on ANY Knife, Including CRK.

Due to the blade geometry, when you sharpen a knife, you always have to tilt the blade slightly when working towards the tip. The greatest trick ever is the sharpie trick which I heard about on this forum. You dont have to do 100 swipes to see where your removing metal, sharpie the edge and in one or two swipes, you know where you need to start the blade tilt. Its not hard, just takes experience and yes, Time. S30V, S35V, BG-42 - all your hight end steels are HARD, coming in at 58-60 rockwell. So never expect to swipe it a few times in a hurry and have that factory edge back. Everyone is busy in there day to day life. If you paid $400 for a knife, it deserves the Time given to it to sharpen properly. When I reprofiled my strider smf from the goofy 23 degree angle to the user friendly 20 degree angle, it tool me 2 hours of non stop work on the brown rods, then to the white. Lots of sharpie. It now has a PERFECT edge.

I really really have to do a youtube video on using the sharpmaker. I have been asked before and I will have to work on one.

As for CRK not offering a free blade.......I doubt they would have. If the knife was only 3 days old and came with a uneven bevel, call them up. You tried to fix it yourself, messed it up, and then wanted a free or discounted blade........Take it from me and experience when trying to do car repairs...lol. I tried to fix a power window in my truck years ago. Bought a new motor for it, goofed it up and ended up having to take it to the garage. Had to buy another motor and pay labor. Rather than it costing me maybe $150, it ended up costing me over $300.

In the end, Chris is a master grinder and I am sure he can make it right. Unless the blade was completely butchered. Please post pics when its returned to you.

As for me personally, with having so many CRK, I have had a couple warranty issues, with new & old alike and they were fixed by CRK with no problem. In my experience, their customer service is second to none. Give them a chance. Be thankful its not a strider, you would be calling and emailing for weeks without even a response. Chris will take care of you, trust me !!!
 
I much prefer the sharpmaker over my edge pro but its one downside is if you get a blade over 20 degrees on one side its really hard to reprofile with this system even with the diamonds ,wich I got. Its not a butcher job but I wouldn't say it could be reprofiled within 1/16th of an inch. I've sharpened plenty of knives on this systeem and I can tell you with all my honesty the horrible uneven orginal grind caused these problems.here is some of my knves edge proed,when you start with an even bevel no problems
251351_107964012628061_100002433890009_79521_4787396_n.jpg
281955_134892369935225_100002433890009_211530_2312543_n.jpg
313759_160458077378654_100002433890009_293580_2054611609_n.jpg
 
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I just hold the knife in one hand and the stone in the other and match it by eye. That is the way I have always doen it and I can get the hair popping, paper push cutting, bog role slicing edges we all desire. I have spent a large amount of time sharpening chainsaw chains and other forestry equipment out in the woods though. I find it easy just because I have quite a lot of experience doing stuff "floating" with out guides or benches to work off. I'm sure it would make some of you guys just turn away in disgust, but that's how I fixed the point on my Umnumzaan that I recently dropped and that turned out just fine. :p:thumbup:
 
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