Cupped washers situation

Cow51 said:
Are you talking about the C.Q.I. update used in the Mantra 3?
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Yes that's one. Also the Advocate and the Sliverax.
I think the ones that weren't updated were all discontinued but I could be wrong.
Or are they not updating the Mantra 1 and 2?
 
AF said:
Yes that's one. Also the Advocate and the Sliverax.
I think the ones that weren't updated were all discontinued but I could be wrong.
Or are they not updating the Mantra 1 and 2?
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I'm not aware of any updates to the Mantra 1 & 2, maybe the update is just for the 3.
 
Sal Glesser said:
Just saw the thread today. Will call it to the attention of Customer service. FYI, letters to me are best sent to me?

sal
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Can we lock this thread-

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Hi 5 X 5,

We don't normally lock threads unless there is no other solution. We try to be open and transparent so we keep them open. We do want you to share your thoughts, good or bad.

sal
 
Sal Glesser said:
Hi 5 X 5,

We don't normally lock threads unless there is no other solution. We try to be open and transparent so we keep them open. We do want you to share your thoughts, good or bad.

sal
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Yeah I've had inflammatory opinions too. Like how the Chinook goes through three models with multiposition clips then for unacceptable reasons comes out as tip up only.
 
GB940Rookie said:
What a jerk thing to say. Trying to get a free knife from Spyderco?
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Yeah I guess my experiences are worth even less than nothing because 20 Spyderco knives is about 4 times as many as I have, and I have more Spyderco than any other modern knife company. I'd say the experiences of a person with less knives who actually uses them is much more valuable than those of a person with many knives who rarely uses them. Real manufacturing issues would certainly be more likely to arise in the smaller but more used collection.

AF said:
After the Advocate, Spyderco got the message and reworked their bearing/washer design. I think all current models have the newer design.
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What are the improvements? I watched Eric talk on some of the SHOT Show videos but didn't quite get it. Just a hardened stainless steel insert behind the washers? That should fix dishing, I'd think.

I don't have a ball bearing Spyderco, but dishing is an issue that I've seen on other knives.
 
I have offered an apology to Sal Glesser of Spyderco and he accepted. I was very upset and felt like he, here we go again and I should have addressed this problem Directly to him and not posted it in the public forum. I didn't follow my own advice, Don't send an e-mail or call someone when you are angry. Walk away and come back later.
 
Sal Glesser said:
Well done Emjay. Good advice.

I must admit that I had a "temper" problem for many years of my life. Taming Igor is a difficult but worthy effort. Do not let Igor out of the box.

Thanx much.

sal
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Spoken like a true Brooklyn born New Yorker. LOL
 
Sal, you're a class act and I've met you a few times and whether you remember or not you've always been friendly and helpful. You're one of the good Sal and you add to the community in many ways and the fact that you are reachable says a lot about you, Eric and the company. In my book you considered to be a friend and member of this growin' community, thanks for all you do sir.

BTW, I have an old Spyderco Copilot, remember those, I actually bought specifically because at the time it was air friendly, the screws came loose and I lost them but managed to save the original pocket clip. I'll email CS and follow the warranty protocol.

Just kiddin', well kinda, I'll send an email. Back to the thread, didn't mean to hijack it.

Let me close with this to the OP, it's always better to deal with CSM when your calm and if there's an issue escalate politely and you'll get better results than if you go off the deep end while tryin' to get warranty help, how's that sayin' go? You catch more flies with honey... . ;)
 
Possible Silver Bullet for Spyderco cupped washer issue!

There are several threads on BF that address and discuss cupped washer issues with Spyderco Southard and Domino knives. I plan to post my findings on multiple threads with the intent to help fellow BF members with what I have found to be a solution that has worked for me. I own 6 Southard C156GPBN knives and all of them had cupped washers when I disassembled them brand new from Spyderco. Their "new condition" flipping action varied from good to average. As you can tell I really like the Southard model since I own 6 of them and my concern over time is the action was going to degrade as the very thin (.005") stainless flat washers continue to cup and eventually fail entirely.

What I have determined is that the plastic bearing washer works just fine and is not a concern for wearing out, the issue as we have all noted is the cupping of the thin (.005") flat stainless steel washer the bearing washer rides on. My silver bullet is that I have found a replacement flat stainless steel washer that perfectly fits the Southard knife pivot and is .010" thick which is twice as thick as the factory .005" flat washer. The extra .005" thickness on each side of the pivot has not impacted the blade centering nor blade play and in my opinion improves the flipping action. Best of all, NO MORE CUPPING!!! I do not own a Domino but I bet a dollar to a doughnut this washer is the same size as the washers used in my Southard. It would be great if someone with a Domino could validate this for the team.

The replacement stainless steel washers can be found at Superior Washer & Gasket Corp. ( www.superiorwasher.com ), part number 300-1044-010. Their dimensions are, ID .219", OD .432", thickness .010". They cost $2.00 each. I have used them in a couple of my Southard knives and have flipped them 100's of times. It worked for me, I hope it works for you!
 
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Norgman Norgman this thread is over a month old and Spyderco to my knowledge and understanding addressed this issue via CQI on all models this affected that are still in production. I don't know what or if there is any update for those with older models looking to resolve this via warranty we would need an answer from Sal Glesser Sal Glesser to that.
 
It seems he's just hitting up every cupped washer thread and pasting the exact same message. This is the second time I've seen it in the passed 10 minutes.
 
PirateSeulb said:
Norgman Norgman this thread is over a month old and Spyderco to my knowledge and understanding addressed this issue via CQI on all models this affected that are still in production. I don't know what or if there is any update for those with older models looking to resolve this via warranty we would need an answer from Sal Glesser Sal Glesser to that.
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The Southard is no longer in production...
 
McFeeli said:
It seems he's just hitting up every cupped washer thread and pasting the exact same message. This is the second time I've seen it in the passed 10 minutes.
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Trying to share my findings, is that a problem???
 
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